1. NORTH SHORE WORKFORCE INVESTMENT BOARD North Shore Labor Market Presentation 1/7/2013

2. NORTH SHORE P RIORITIES WE PUT THE NORTH SHORE TO WORK - North Shore Workforce Investment Board One of 16 WIBS in Massachusetts Headquartered in Salem and serving 19 cities and towns north of Boston Board is business led but includes other members Budget of about $6 million Performs labor market research, manages career centers Provides funding for individuals (including youth) and companies to address their workforce needs.

3. NORTH SHORE PRIORITIES WE PUT THE NORTH SHORE TO WORK - The Environment… North Shore WIB Region Oct-07Jan-10Oct-13 -Date of lowest unemployment rate - Height of the recession - Most recent month available Unemployment Rate3.80%9.20%6.60% Number of employed residents206,137195,871203,167 Number of Unemployed8,13517,44814,313 UI Claimants3,5818,1874,434

4. NORTH SHORE PRIORITIES WE PUT THE NORTH SHORE TO WORK - North Shore Labor Force, Employment, and Unemployment 1/2011-10/2013 YearMonth Labor ForceEmployedUnemployed North Shore Rate % Massachusetts Rate % 2013October217,480203,16714,3136.6%7.2% 2013July221,122206,16114,9616.8%7.2% 2013January217,745202,41015,3357.0%6.7% 2012 July217,926203,92213,6396.3%6.8% 2012 January215,276199,24016,0367.4%6.9% 2011 July216,176200,96515,2117.0%7.4% 2011 January214,735197,39917,3368.1%7.8%

5. NORTH SHORE PRIORITIES WE PUT THE NORTH SHORE TO WORK -

6. NORTH SHORE PRIORITIES WE PUT THE NORTH SHORE TO WORK - Labor Force Blueprint What we looked at: -Number of Jobs -Skill and Education Requirements, and Wages of Critical Occupations -Career Ladder Opportunities -Level of Interaction with Workforce System -Projections of future employment opportunities -“Horse-Sense” Critical Industries Identified: Health Care Construction Trades Manufacturing Financial Services

7. NORTH SHORE PRIORITIES WE PUT THE NORTH SHORE TO WORK - Investment SnapShot Who was interviewed: -Banks -Venture Capital/Investment Managers -Government and Non-Profit agencies -Business Parks/Real Estate Brokers and Leasing Agents -Construction and Real Estate Development Industry Key Sectors Identified: Health Care Life Sciences Manufacturing Financial Services

8. North Shore WIB WE PUT THE NORTH SHORE TO WORK - Top 10 Industries of Employment on the North Shore * Public Administration, Wholesale Trade, Information, Non-Durable Goods Manufacturing, Arts, Entertainment, and Recreation, Transportation and Warehousing, Real Estate and Rental and Leasing, Management of Companies and Enterprises, Utilities, Agriculture, Forestry Fishing, & Hunting, Mining Total Employment in 1 st Quarter 2013 was 165,075

9. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Critical Industry Employment on the North Shore 2003-1 st Q 2013 Current Employment Levels: Health Care 34,293 Durable Goods Manufacturing 12,238 Construction 6,243 Financial Services 5,442

10. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Health Care Establishments 2009 to 1 st Quarter 2013 2,028 establishments in 1 st Q’13 Large increase in Social Assistance Is it real? Ambulatory Health Care: 33% Physicians Office 33% Dentist Offices 20% Other Health Care Practitioners Remaining is a mix of Diagnostic Laboratories, Home Health Care, Outpatient Treatment

11. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Health Care Employment 2009-1 st Quarter 2013 Largest Industry on the North Shore Consistent employment growth Opportunities available

12. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Health Care Average Weekly Wages 2009-1 st Quarter 2013 Health Care’s average wage of $884 is lower than the North Shore average wage of $964 However, both Ambulatory Health Care Services and Hospitals have wages which are higher than the North Shore average.

13. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - (Adapted from Central Iowa Works Health Care Career pathways project.) *Requires certificate, license, registration or specific degree.

14. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Sample Health Care Career Pathways Median Hourly Wage for a Medical Assistant is $16.17 Median Hourly Wage for a CNA is $14.00

15. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Top 15 Occupations # of Openings % of Total Health Care Openings Registered Nurses16916.8% Social And Human Service Assistants818.0% Nursing Assistants767.5% Mental Health and Substance Abuse Social Workers 424.2% Medical And Health Service Managers404.0% Medical Assistants353.5% Medical Secretaries282.8% Occupational Therapists222.2% Social and Community Service Managers 212.1% Physical Therapists191.9% Executive Secretaries and Executive Administraive Assistants 171.7% Mental Health Counselors161.6% Customer Services Representatives151.5% Home Health Aides151.5% Licensed Practical And Licensed Vocational Nurses 151.5% Top 15 Openings in Health Care61160.6% Total Health Care Openings1008100.0% Health Care Online Job Postings From 8/2013 to 12/2013 1,008 job postings listed online in Healthcare on the North Shore The majority of these jobs require some type of training or college education Number one listing on the North Shore was for RN’s

16. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Top 15 Employers with Job Listings # of Openings % of Total North Shore Medical Center20620.4% Kindred Health Care969.5% Eliot Community727.1% North Shore Physicians Group696.8% CAB Health & Recovery454.5% Genesis Health Care323.2% Greater Lynn Senior Services262.6% RehabCare242.4% Lahey Clinic242.4% Massachusetts General Hospital232.3% Spaulding Rehabilitation Hopital212.1% Cell Signaling Technology161.6% Fresenius Medical Care161.6% Seven Hills Foundation161.6% Baystate Health161.6% Top 15 Employers70269.6% Total Health Care Openings1008100.0% Who’s Hiring Now? The Top 15 Employers Listing Job Openings on the North Shore 115 Health Care Employers listed job openings online Top Employer Cities: Salem: 242 listings Lynn: 192 listings Danvers: 168 listings Beverly: 111 listings Peabody: 105 listings Saugus: 74 listings Gloucester: 51listings

17. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Financial Service Sub-Sector Establishments 2009 to 1 st Quarter 2013 500 establishments in 1 st Q’13 Decline in establishments is due to consolidation and industry automation Credit Intermediation: 82% Banks The rest is equal mix Non-Depository Credit Intermediation (credit card companies & sales financing) and Related Activities to Credit Intermediation

18. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Finance and Insurance Sub-Sector Employment 2009-1 st Quarter 2013 350 jobs lost since 2009 Employment decline due to a combination of technology advances and consolidation within industry

19. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Financial Activities Sub-Sector Average Weekly Wage 2009- 1 st Quarter 2013 One of the highest paying industries on the North Shore with an average weekly wage more than double the North Shore average Best entry level opportunities within Credit Intermediation

20. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK -

21. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Sample Financial Service Career Pathway Median Hourly Wage for Tellers is $13.96

22. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Top 15 Occupations # of Openings % of Total Tellers4417.8% Customer Service Representatives2610.5% Securities, Commodities, and Financial Service Sales Agents 249.7% First-Line Supervisors of Office and Administration Workers 114.5% Financial Managers93.6% Claims Adjusters, Examiners, and Investigators83.2% First-Line Supervisors of Retail Sales Workers72.8% Network and Computer Systems Administrators72.8% Computer User Support Specialists72.8% Computer System Analysts62.4% Insurance Sale Agents62.4% Comuter Programmers52.0% Loan Officers41.6% Personal Financial Advisors41.6% General and Operations Managers41.6% Credit Analysts41.6% Marketing Managers41.6% Cleaners of Vechicles and Equipment41.6% Top 15 Occupations18474.5% Total Financial Services Openings247100.0% 247 Job Openings listed online in Financial Services Many Entry Level Opportunities Advancement will require training or College degree Industry Automation has created careers in several computer related fields Financial Services Online Job Postings from 8/2013 to 12/2013

23. N ORTH S HORE W ORKFORCE I NVESTMENT B OARD WE PUT THE NORTH SHORE TO WORK - Top 15 Employers with Job Listings # of Openings % of Total Eastern Bank5923.9% Bank of America239.3% People's United Bank187.3% Salem Five Savings Bank156.1% The Bank of New York Mellon Corp.156.1% Electric Insurance145.7% AmeriPlan Corp.135.3% QBE Holdings104.0% J.P. Morgan Chase93.6% Sovereign Bank83.2% Citizens Bank62.4% East Boston Savings Bank62.4% Investors Capital Corp.62.4% Enterprise52.0% Affliated Managers Group41.6% Top 15 Employers21185.4% Total Financial Services Openings247100.0% Who’s Hiring Now? The Top 15 Employers Listing Job Openings on the North Shore 42 Financial Services Employers listed job advertisements online Top Employer Cities: Salem: 47 listings Beverly: 45 listings Lynn: 45 listings Danvers: 24 listings Peabody: 22 listings Lynnfield: 21 listings Marblehead: 13 listings Saugus: 12 listings

24. NORTH SHORE WORKFORCE INVESTMENT BOARD 70 Washington Street Suite 314 Salem, MA 01970 Tel. 978.741.3805 www.northshorewib.com Ed O’Sullivan, NSWIB ed@northshorewib.com Will Sinatra, NSWIB wsinatra@northshorewib.com