1. Ron Vardinon Regional Manager – Israel HRG Universal Super Platform PNMsoft SEQUENCE & Microsoft BizTalk http://www.microsoft.com/soa/launch/customerstories/?video=9

2. PNMsoft 12 years of BPM experience Offices and partners worldwide Installations in 25 countries Thousands of users Projects at all levels of complexity Industry leading successful deployment rate Represented in Israel by Matrix

3. HRG (Hogg Robinson Group) International corporate travel group Worldwide network extends to over 100 countries Hundreds of customers

4. The Challenge Legacy platform from the seventies controlled by the GDSs Slow decision making process Extensive paper based processes New system must handle millions of transactions for travel bookings Hundreds of customers with different processes Integration to multiple systems

5. The Solution HRG Universal Super Platform TM (USP) A SOA based platform for managing an end-to-end corporate travel experience A booking engine with a smart interface for the end user Integration to the supply chain (Airlines, GDS’s, Hotels etc...) Integration to backend systems (Finance, HR, etc...) Human workflows to manage processes BPM on Microsoft platform using BizTalk and PNMsoft SEQUENCE to support thousands of users through many travel bookings

6. USP Services USP SERVICES Booking Engine SQL Server 2005 Repository User Interface Authorization Service Execution Service Authentication Service GDS 1,2…. Hotels Air BizTalk Services SEQUENCE Services Messaging Service OBS Service OBS Service USP Building blocks Legacy System SSIS

7. Human workflow centric Forms Tasks and escalations Organization structure Business rules Dashboards EAI Technical adapters Transformation Systems connectivity Rollback Compensation BAM Sequence adapter to BizTalk SequenceBizTalk

8. Traveler 1 Book travel 2 Quality control 3 & 4 Travel approval email sent to approver(s) 5 Travel approver approves or declines the travel 6 & 7 Itinerary updated and final Itinerary sent to traveler TripPASS Approval Process Authorization Process

9. A Hogg Robinson Group company. TM TripPASS approval process Traveler calls an agent or uses the online system to book their travel. BizTalk Booking information is retrieved from the Supplier. BizTalk executes a separate orchestration for the booking.

10. A Hogg Robinson Group company. TM TripPASS approval process The travel request is checked by HRG’s quality control system to ensure reservation accuracy based on the company’s travel policy. Test is been done using the Quality control web service API.

11. A Hogg Robinson Group company. TM TripPASS approval process An email is created by TripPASS and sent to 1 or multiple travel approvers. Email is completely customizable Contains all air, car, hotel, and rail information Email is compatible with major email clients and internet capable mobile devices

12. A Hogg Robinson Group company. TM Status, Audit trail

13. A Hogg Robinson Group company. TM Palm Microsoft Phone Blackberry TripPASS approval process Compatible with most internet enabled mobile devices.

14. A Hogg Robinson Group company. TM TripPASS approval process The Travel Approver receives the email created by HRG’s TripPass in their email program.

15. A Hogg Robinson Group company. TM TripPASS approval process The approver can either “Approve” or “Decline” the booking by clicking one of the buttons provided. BizTalk Upon rejection a cancellation process is initiated.

16. BizTalk Scenario Flight Availability Search Receive request details from traveller/agent Apply company policy rules to identify relevant providers Send provider-specific requests (provider-specific orchestrations) Merge results into a single response Apply company policy rules to filter “unwanted” details Return response to traveller/agent

17. HRG – ROI Greatly enhanced customer service Decreased time to market when deploying new services Provides competitive advantage Customers enjoy enhanced features and improved visibility and control of spend Use of BizTalk for low TCO

18. תודה רבה Ron Vardinon PNMsoft Regional Manager – Israel http://www.microsoft.com/soa/launch/customerstories/?video=9