1. Urban transport network challenges in Budapest Dávid Vitézy CEO BKK Centre for Budapest Transport

2. 2 PSO Contract Structure

3. The new governance structure More tasks, new task sharing scheme, fewer employees Previously non-managed tasks New projects worth HUF 100 billion Project preparation, implementation and management Regulation and Quality Assurance of taxi services Continuous quality and cost control of BKV Higher quality level No increase in headcount More effective operation 3 Total number of employees of Budapest transport governance system

4. Mobility challenges in Budapest Increase of car traffic –1990 – 2008 steady growth –2008 – 2013 slight increase, stagnation Decrease of PT usage until 2010 New tendencies Mobility management through new transport governance framework (BKK) Strategic goal: Budapest to become a more liveable city Increase modal share of cycling Actions taken Major transport development projects Network optimalisation 2015. 08. 30. 4

5. 5 Public transport network Vehicles (of 4 main subsectors) 1,350 buses 464 trams (including 36 Combino) 117 trolley buses (including 27 low-floor) 381 metro cars

6. Public transport – organising PT in Budapest 3.322 km of transport network Planning, scheduling and update of the operation of 307 lines Organising the daily circulation of 2,268 vehicles Commissioning 18.5 billion passenger space-kms Absolving 1.4 billion trips per year 6

7. Public transport – organising PT in Budapest BKK’s tasks: Routing Scheduling Defining traffic order Passenger information services 150-200 service instructions per year (permanent route or network changes) 750-800 action plans per year (extraordinary service changes, stop relocations, routing) 7

8. BKK provides transport services outside the administrative boundaries of Budapest Bus: 50.4 million passengers/year Suburban Railway: 43.4 million passengers/year 433.000 residents in the served areas Integrated services: Network and tariff system Timetables and passenger information services Traffic control More than 50% of bus fleet is low-floor, barrier- free 8 Metropolitan Area Transport Serving nearly half a million passengers

9. New Customer Service Points

10. Development of Customer Services New business opportunities Adjusting ticket office business hours to customer demand Introducing new ticket types: Extension weekly Budapest pass Annual pass with rolling validity from day of purchase 5/30 BKK travelcard Public transport boat tickets: revenue potential from tourism 54 ticket offices, 2 customer service points 238 ticket sales assistants 134 distribution sites (newsagents, post offices, MÁV Hungarian State Railways ticket offices etc) 10

11. Customer Communication New quality level of passenger information bkk.hu website (timetables, traffic information): 32,000 visitors per day BKK Facebook (real-time traffic information channel: 31,000 visits/day An average of 13,000 customer queries/month Communication of 60 updates on services changes/month Ongoing communication of traffic changes, refurbishments Maps, information overview materials Monthly averages of in-house graphic design products: 300 infographics, 40 maps, 70 vehicle side-sign graphics 2,500 timetable signs, 1,400 printed vehicle side- signs, 3,600 printed information leaflets BKK INFO: real-time, up-to-date information, currently 6,500 subscribers BKK INFO: development of mobile app 11

12. Visible results: revenue increase instead of price increase Price and revenue compared to previous year Year/year price index (%) and fare revenue index index (%)

13. Front-door only boarding policy Reducing fare evasion Cleaner vehicles, safer travel Ticket sale onboard 13 Percentage of bus lines with the front-door only boarding policy

14. Development of PT services Reform of night-time transport services 14 0-24 Combino tram on Grand Boulevard (ring road) 3 new nightbus lines, 12% service increase Network development, 50% cost-saving on internal service lines (HUF 129 million/year) Extended public service 12% more services HUF 129 million cost reduction Performance changes (daily line km)

15. 15 Traffic light programming 30 signalled junctions Longer green period Facilitation of delayed vehicles with the help of the FUTÁR AVL system Management of vehicles on intersecting lines No need for driver’s involvement Prioritisation of PT vehicles

16. M4 metro development Full budget: EUR1.3 bill EU & national co-funding: 50-60% Technical content: 2 tunnels, 7.4 kms, Driverless trains, 10 new stations Status: 80% complete To be completed by Q1 2014 2015. 08. 30. 16

17. ”Heart of Budapest” 17 urban development of public spaces in the city centre enjoyable walking experience for locals and tourists alike, barrier- free accessibility more green areas, cleaner air reduced traffic by level crossings

18. Refurbishment of Tramlines 1 and 3 Total cost: 132 million EUR EU & national co-financing: 93.92% Technical content: Upgrade and extension of tram line 1 (13.4 km) and of tram line 3 (13.5 km) Status: contracted To be completed by 2015

19. Interconnected tram network in Buda Total cost: 48 million EUR EU & national co-financing: 83.4% Technical content: Creating direct connection between North- and South-Buda, new service arrangement Status: under procurement (building permits to be issued by Q4 2013) To be completed by 2015

20. New tram and trolleybus rolling stock Total project cost: EUR 140 million EU & national co-financing: 99.33% Technical content: 25 low-floor trams (32-36 m), 12 low-floor trams (52-56 m) + 236% option for 12 long and 75 regular vehicles, 10 low-floor trolleys (articulated), 14 low-floor trolleys (non- articulated) + 279% option for 7 non-articulated and 60 articulated vehicles, additional infrastructure development (incl. 3 tram depots) Status: under procurement To be completed by 2015 2015. 08. 30. 20

21. Vehicle fleet upgrade Since 2011: procurement of second-hand vehicles in good condition 130 buses (40 more underway) 15 trolleybuses 21

22. Vehicle fleet upgrade new buses without debt increase 22

23. Improvement of cycling infrastructure 2015. 08. 30. 23 12 km, 50 one-street contraflow5 Bike-box 6.6 km bike paths, 2.4 km new cycle lanes; 6.5 km bus&bike lanes; advisory cycle lane

24. Public bike-sharing system (”bubi”) Full budget: EUR 3.53 million EU & national co-funding: 85% Technical content: 12.75 km 2 operational area, 74 locations (average distance 560m), 1,011 bikes – 1,514 docking units Status: contracted To be completed by Q1 2014 2015. 08. 30. 24

25. FUTÁR Project New GPS-based central traffic management and passenger information system for surface transport services All trams, buses and trolleys will be equipped by satellite geographical positioning system New radio communications system On-board visual and acoustical passenger information Real-time travel data in SMS text messages, online journey planner Results: more reliable public transport System owned and operated by BKK Full budget: EUR 22.3 million

26. Automated Fare Collection (AFC) system Full budget: EUR 54.5 million EBRD loan 300 new ticket vending machines, new automated fare collection system, introduction of electronic passes, onboard and platform validators, metro access gates, time-based tickets (pay-as-you-go) Status: ongoing To be completed by 2016 2015. 08. 30. 26

27. Development projects for 2014-2025 Reconstruction and extension of metro line M1 Interoperability of M2 and HÉV suburban railway lines H8-H9 The southern section of metro line M5 Development of a complex tram and trolleybus network in Budapest Extension and reconstruction of metro line M3 Extension of tram line 42 Reconstruction and extension of tram line 2 Reconstruction and extension of Budapest Cog-wheel Railway

28. Questions 28

29. Thank you for your kind attention! 29