1. Medical Tourism Outlook
2015

2. What is Medical Tourism?1
What is Medical Tourism?
Patients traveling to another country
for medical treatment/services

3. Medical Tourism Categories and Drivers2
Rehab
Medical
Infertility
Dental
Surgical
Cosmetic
Cosmetic surgery leads all other treatments,
representing 38% of demand.
Source: Medical Tourism Association Study 2013

4. Most common procedures3
• Cosmetic surgery
• Dentistry (general, restorative, cosmetic)
• Cardiovascular (angioplasty, CABG,
transplants)
• Orthopedics (joint and spine; sports medicine)
• Cancer (often high-acuity or last resort)
• Reproductive (fertility, IVF, women's health)
• Weight loss (LAP-BAND, gastric bypass)
• Scans, tests, health screenings and second
opinions.

5. The basics of Medical Tourism4
Hospitals,
Surgeons,
Dentists
and Doctors
Accreditation
for Providers
Medical
Tourism
Providers
The
Patient
Medical
Tourism
Medical tourists spend between $7,475
and $15,833 per medical travel trip.
Source: Medical Tourism Association Study 2013

6. OPPORTUNITY: A new type of branding for countries5
Sample Markets
Countries are now establishing themselves as experts in
certain procedures and as a medical or wellness destination

7. Top Countries for Medical Tourism - $30- 60B in incremental revenues
#1 Thailand
•1.2 million patients
•Procedures 50-70%
cheaper than US
#2 Mexico
•1 million patients
•Many from the US
#3 United States
•800,000 patients
•World class care
#5 India
•400,000 patients
•Complex operations are 90%
less expensive than US
#4 Singapore
•610,000 patients
•22 Certified Facilities
Source: Bloomburg Top Medical Tourism Destinations

8. BENEFITS: For your Country’s Economy
Increase in spending on hotel,
restaurants, transportation, spas
and shopping
Leveraging the skills of your
medical professionals
Incremental revenue for
medical professionals,
including a premium over what
is charged to local residents 7

9. Medical Tourism Trends8
Medical Tourism Trends

10. healthcare. People used to travel from third
TREND: Global healthcare is shifting 9
People used to travel from third
world countries to more highly
developed countries in search
ofquality
healthcare.

11. quality care at lower cost. In response to rising health care costs,
DRIVER: Cost is the new driver in Medical Tourism 10
In response to rising
health care costs,
patients are now
traveling great
distances to obtain
quality care at
lower cost.
Nearly 80% of
demand for
medical travel
is driven by
cost savings.
Source: Medical Tourism Association Study 2013

12. INNOVATION: New providers are emerging11
Sites like TreatmentAbroad.com
help a patient find the right
provider, giving them various
choices and cost comparisons.
Sites like hotelsbyhospitals.com
helps a patient find
accommodations near the
hospital or clinic, for pre- and
post- treatment or for their
traveling companion.

13. Global Impact of Medical Tourism12
Global Impact of Medical Tourism

14. The Medical Tourism Market is Significant
$100 Billion USD
global market - and growing 13
If you are not currently measuring inbound medical and wellness tourism,
we recommend modifying your international arrival surveys.

15. $228 Billion USD What will drive growth? 14 In medical care predicted
to leave the US

16. Other growth drivers • Aging world population and growing affluence
• Technology
– Sites that help patient’s find providers
– Improved search engines
– Sites that help book travel to the medical
facility
– Patient blogs and social sharing
• Corporate health plans and employers
providing assurance of safety by
endorsement of medical tourism 15

17. Case Study – Israel’s Medical Tourism Growth16
30,000 patients
expected in
2014
Since 2011, Israel’s medical tourism
has more than doubled from $60
million USD to $137 million USD

18. Case Study: Taiwan 90,000 medical tourists in 201417
90,000 medical tourists in 2014
22 certified health care facilities (just
2 fewer than China)
Certified by US organization
50% cheaper than the US
Source: Patients Beyond Borders

19. Case Study: Singapore 4th most visited medical tourism destination18
4th most visited medical tourism destination
610,000 medical tourists in 2012
22 facilities certified by Joint Commission International

20. Wellness Tourism is also growing19
The main goal of wellness
tourism is to preserve or improve
the mind, body and spirit
74%
•think wellness is
going to become
more important in
the future
86%
•believe they have the
power to change
their own level of
wellness
57%
•wish they had more
say in leading a
healthy life.
•that number
skyrockets to 88% in
China and is higher
for year-olds
(61%) than 55+ (44%)
66%
•believe doctors
should focus more on
prevention
Source: Medical Tourism Association – Wellness Tourism Study

21. Wellness Tourism Impact
• “Wellness tourism accounts for about 14%
($438.6 billion) of all domestic and
international tourism expenditures.”
• “Wellness tourism generates 11.7 million
direct jobs, delivering $1.3 trillion of global
economic impact (1.8% of global GDP in
2012).”
Source: The Global Wellness Tourism Economy Stanford Research Institute 20

22. • Beauty treatments • Sport & fitness • Leisure and • Spa & wellness
Top Wellness Tourism Services 21
• Beauty treatments
• Sport & fitness
services
• Leisure and
recreational spas
• Spa & wellness
resorts
“Wellness tourism is
projected to grow on
average 9.9 percent
annually over the next
five years, nearly twice
the rate of global
tourism overall, reaching
$678.5 billion by 2017,
or 16 percent of total
tourism revenues.”
Source: Medical Tourism Association Study 2013

23. Cooperation Opportunities
Development and
Cooperation Opportunities 22
Cooperation
Marketing &
Partnerships
Promotion
Insurance
Regional
Accreditation
Distribution
Research

24. Leader Accredited Success top Inbound Assess Assets
How to become a world class leader in Medical and
Wellness Tourism? 23
Get
Accredited
Model
Success
Promote to
top Inbound
Markets
Assess
Assets
World
Class
Leader

25. Key Success Factors Healthcare Political Social Stability Quality and24
Investment in
Healthcare
Infrastructure
Political
Transparency and
Social Stability
Commitment to
Quality and
Transparency
Clear Cost
Savings on Key
Procedures
International
Patient Flow
(Marketing)

26. Additional Factors Infrastructure Excellence and Achievement25
Excellent Tourism
Infrastructure
Reputation for Clinical
Excellence
History of Innovation
and Achievement
Best Practices and State
of the Art Technology

27. The Industry is young and data are scant
We need to know more! 26
Research on
Patient Care
MARKET
RESEARCH
Understanding
Destination
Choice for
Medical
Procedures
Research on
Patient
Satisfaction

28. •+ Thank You! Laura Mandala, Managing Director www.mandalaresearch.com27 •+
Thank You!
Laura Mandala, Managing Director
5108 Belle Meade Lane
Alexandria, Virginia 22311
Phone