1. Larry Potterfield Founder and CEO How does MidwayUSA sustain Results with Baldrige?

2. How does MidwayUSA sustain Results with Baldrige? America needs Baldrige.com

3. How does MidwayUSA sustain Results with Baldrige? Ten of the most-Important Topics to achieve/maintain Baldrige-Level Results –Vision –Values –Culture Statement –Organizational Governance –Employee Satisfaction –Operational Goals –Long-term Goals –Strategic Planning –ISO 9000 –Microsoft Outlook

4. Vision “To be the best-run, most-respected business in America for the benefit of our Customers.”

5. Values Values are the non-negotiable family principles that guide us. Honesty Integrity HumilityLoyaltyPositive attitude TeamworkStewardship AccountabilityRespect for others We choose Employees who share our Values

6. Culture Statement Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we run the business.

7. Culture Statement

8. Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we run the business. We choose Employees who align with our Culture

9. Organizational Governance Governance refers to the management and controls within our organization that help ensure the protection of stakeholder interests.

10. Organizational Governance

11. Employee Satisfaction Our #2 Operational Goal –Semi-annual surveys, tailored to Employee Key Requirements –Focus Groups led by Company President –Focus Groups focus on process or policy change recommendations to improve satisfaction on lowest- scoring items. –Benchmark against other Baldrige recipients

12. Employee Satisfaction Results

13. Operational Goals/Results Goal / Actual Customer Satisfaction – 93% / 93% Employee Satisfaction – 86% / 88% Vendor Satisfaction – 92% / 92.3% Shareholder Satisfaction – 100% / 96.2%

14. Long-Term Goals

15. Strategic Planning The Heart and Soul of Continuous Improvement

16. International Organization for Standardization ISO 9000

17. International Organization for Standardization ISO 9001 certified in 2008 ISO 9001 re-certified in 2011

18. Microsoft Outlook One of the Wonders of the Modern World One week of SLT Planning Calendar

19. How does MidwayUSA sustain Results with Baldrige? Ten of the Most-Important Topics to achieve/maintain Baldrige-Level Results –Vision –Values –Culture Statement –Organizational Governance –Employee Satisfaction –Organizational Goals –Long-term Goals –Strategic Planning –ISO 9001 –Microsoft Outlook

20. Larry Potterfield Founder and CEO How does MidwayUSA sustain Results with Baldrige?