1. Administrative Support Try to remember this, Dory! Well I’ll need some help, Marlin!

2. Folder with Notes, Exercises and Homework Booklet - brought in! Folder with Notes, Exercises and Homework Booklet - brought in! What is expected of me? Admin Homework to be completed each week!! Homework to be completed each week!! Knowledge built up for class tests and year-end examinations Knowledge built up for class tests and year-end examinations Two-thirds of final exam grade Two-thirds of final exam grade

3. Standard Grade Administration Unit 1 - Organisation Charts

4. Organisation Charts An organisation chart shows the structure of a business. An organisation chart shows the structure of a business. You can see to whom you report - your manager or boss. You can see to whom you report - your manager or boss. You can see employees over whom you have responsibility. You can see employees over whom you have responsibility.

5. Coltness High School Organisation Chart in charge of organisation reports to Head Teacher equal responsibility/authority information flows down flows up Mr Fergusson Head Teacher Mrs Magowan Depute Head Teacher Mrs Wilson Depute Head Teacher Mrs Kelly Depute Head Teacher Mrs Reid Depute Head Teacher

6. Bennie, Cole and Bihet Organisation Chart Who is in charge of this company? For how many people is Mrs Bennie responsible? Who is more important - Mrs Cole or Mrs Bihet? Mrs Bennie 2 - they are on the same level of responsbility No difference Mrs M Bennie Managing Director Mrs L Cole Personnel Manager Mrs K Bihet Finance Manager

7. Acme Products Organisation Chart How many Assistant Managers are there? ANSWER - 3 How many people are responsible to Mr Thomson? ANSWER - 3 How many other people have the same responsbility as Mr Lang? ANSWER - 3 If Mr Thomson was absent from work, and Mr Day had a problem, who would he ask? ANSWER - Mrs Swan, Shop Manager

8. What Information can be shown on an Organisation Chart? Names of employees Names of employees Job Titles Job Titles Photographs of employees Photographs of employees Room numbers Room numbers Telephone extension numbers Telephone extension numbers

9. Who would find an Organisation Chart useful? Visitors to the organisation - to help find someone to help them Visitors to the organisation - to help find someone to help them New employees - to help them find their position in the company New employees - to help them find their position in the company The receptionist - to direct people to the correct department The receptionist - to direct people to the correct department

10. Coltness High School Organisation Chart Some more key words! Line relationship Lateral relationship the higher the position, the more authority all share the same level of authority Mr Fergusson Head Teacher Mrs Magowan Depute Head Teacher Mrs Wilson Depute Head Teacher Mrs Kelly Depute Head Teacher Mrs Reid Depute Head Teacher

11. Acme Products Organisation Chart Who does Mr Taylor have a line relationship with? ANSWER - Mrs Swan and Mr Swift Who shares a lateral relationship with Mrs Johnson? ANSWER - Mr Thomson and Miss Bennett If Mr Lang has a problem, who should he see and why? ANSWER - Mr Thomson as he is his line manager Who is Mr Owen’s line manager ANSWER - Miss Bennett

12. What are Flat Organisations? Fewer levels of management Fewer levels of management Fewer lines of communication Fewer lines of communication Examples are: charity charity local shop local shop

13. What are Tall Organisations? More levels of management More levels of management Many lines of communication Many lines of communication Examples are: schools/hospitals schools/hospitals large companies large companies

14. Time for Revision!! What is the structure of the organisation? What is the structure of the organisation? the way the employees are linked in an organisation

15. What do we mean by a line relationship? What do we mean by a line relationship? Time for Revision!! when a person has responsibility over another employee Mr Manager Miss Worker

16. What is a lateral relationship? What is a lateral relationship? Time for Revision!! when employees share the same level of responsibility Mr Jones Mr Smith

17. What is a tall organisation? What is a tall organisation? Time for Revision!! where there are many levels of management

18. What is a flat organisation? What is a flat organisation? Time for Revision!! where there are few levels of management

19. How does information flow in an organisation? How does information flow in an organisation? Time for Revision!! information can flow upwards and downwards