1. C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

2. C C OMPLETE NSURANCE NC. I I I I Production: California Style

3. C C OMPLETE NSURANCE NC. I I I I Oil and Gas in California

4. C C OMPLETE NSURANCE NC. I I I I Our Value Proposition ‣ Adequacy of coverage ‣ Contractual relationships ‣ Risk Management ‣ Response to losses or claims ‣ Special California regulatory issues

5. C C OMPLETE NSURANCE NC. I I I I Owner/Operator Operating Agreements Products Completed Operations Discussing The Complexity of Risk Operations Premises Vendors Contractors Contracts Pollution Liability

6. C C OMPLETE NSURANCE NC. I I I I Contracts Breach Rescission Novation Voidance Other Discussing the Nature of Liability Intentional Torts Trespass False Arrest Assault Battery Libel Slander Invasion of Privacy Other Actions Unintentional Torts Negligent Acts Negligent Omissions Torts Subject to Absolute Private Nuisances Industrial Accidents Automobile Accidents Defective Products Firearms Explosives/Flammables Pollution Other Fraud Injunctive Relief Restitution Quasi Contract Specific Performance Other Actions Bankruptcy Garnishment Receivership Trusteeship

7. C C OMPLETE NSURANCE NC. I I I I Discussing Actual Losses Blowout in Sespe Wildlife Reserve, Los Padres National Forest

8. C C OMPLETE NSURANCE NC. I I I I Building Adequate Coverage GL w/Pollution Zurich/ Steadfast Auto Liability Fireman’s Fund Employer’s Liab -- State Fund/AIG GL w/Pollution Chubb/Federal Auto Liability Fireman’s Fund Employer’s Liab -- State Fund Other #1 Gen’l LIab Peerless Other #2 Gen’l Liab Peerless Other #3 Auto LIab Fireman’s Fund Other #4 Gen’l Liab Peerless Owned Entity #1Owned Entity #2Other Owned Entities $1 million $6 million $26 million $51 million $76 million $101 million Owned Entity #2 Chubb/Federal Insurance Company Umbrella Liability $5,000,000 Steadfast Insurance Company Umbrella Coverage $25,000,000 Arch Specialty Insurance Company Excess Coverage $25,000,000 AXIS Specialty, Ltd. Excess Coverage $25,000,000 Underwriters @ Lloyds, London Excess Coverage $25,000,000

9. C C OMPLETE NSURANCE NC. I I I I Offering More for the Premium Human Resources OSHA Safety Legal Services Threat Response Business Strategy Construction Contracts Workers’ Comp Claims Manager CII Help Lines P&C Claims Manager CII Advocates Broker/ Service Team

10. C C OMPLETE NSURANCE NC. I I I I California Oil Country

11. OMPLETE NSURANCE NC. I I C I I C I I C I I C I I C I I C I I C I I C I I C I I C I I C I I C I I C I I C