1. 22 May 2014 TEC Meeting1 Learning & Development CLB feedback HR-L&D P. Goy

2. 22 May 2014 TEC Meeting2 NEW COURSES SUITE Workshop DurationPopulationCompetenciesValues CURRENT COMMUNICATING EFFECTIVELY* 4 days staff Managing Self Building relationships Communicating Effectively Integrity Diversity Professionalism COMMUNICATING EFFECTIVELY* 3 days resid. Cat. E and above AGREED 1.THE ART OF COMMUNICATION: What communication models contribute 1 day Staff (including supervisors) Managing Self Building relationships Communicating Effectively Integrity Diversity Professionalism 2.FACILITATING IMPACTFUL COMMUNICATION IN A DIVERSE WORKPLACE 1 day Staff (including supervisors) Solving Problems Building relationships Communicating Effectively Creativity Diversity Professionalism 3.COMMUNICATION SKILLS FOR SUPERVISORS2 dayssupervisors Working in Teams Bringing The Best In People Optimising Resources Diversity Professionalism 2 days 3 days / 4 days superv. / staff 1 day

3. 22 May 2014 TEC Meeting3 CORPORATE PRIORITY AND TIMELINE FRAMEWORK WorkshopDurationPopulation Corporate When Mandatory priority Non mandatory priority 1.THE ART OF COMMUNICATION: What communication models contribute 1 day staff superv. newly recruited staff current staff Between 12 to 24 months of appointment 2.FACILITATING IMPACTFUL COMMUNICATION IN A DIVERSE WORKPLACE 1 day staff superv. newly recruited staff current staff Between 24 to 36 months of appointment * Mandatory priority for «official» new supervisors, ** Workshop duration will need to be reviewed after one year implementation (based on feedback) 3.COMMUNICATION SKILLS FOR SUPERVISORS 2 days**superv. *new supervisors current supervisors Prior taking supervisor role

4. 22 May 2014 TEC Meeting4 QUESTIONS & DECISIONS COMMUNICATION SKILLS FOR SUPERVISORS 1.Corporate ? YES 2.Timeline ?  Mandatory for new «official» supervisors  if possible, prior to supervisory appointmentYES  Non mandatory for :  current supervisorsYES  non «official» supervisorsYES 3.Starting date for implementation of core communication skills ?  Staff : 2015  Supervisors : 2015