1. Delivering Presentations Chapter 15 © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

2. Chapter Overview  Presentation delivery impacts credibility  SOFTEN model of nonverbal communication  Using slides and handouts  Interact effectively with an audience  Present with teams © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-2

3. Learning Objectives LO15.1 Describe how presentation delivery impacts your credibility. LO15.2 Deliver presentations with authenticity, confidence, and influence. LO15.3 Apply the SOFTEN model of nonverbal communication for presentations. LO15.4 Use slides and handouts to supplement your presentation effectively. LO15.5 Interact effectively with your audience. LO15.6 Prepare to present effectively in teams. © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-3

4. Principles for Establishing Presence © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-4 Establish credibility Maintain authenticity Know your material and Rehearse Overcome Fear and Speak with confidence. Focus on people.

5. Principles for Establishing Presence © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-5 Start and finish strong. Stay flexible. Use the room to your advantage. Communicate nonverbally. Dress for success.

6. Establish Credibility  Use an internal presentation to show your thorough understanding of a business issue  During an external presentation, you establish your competence by showing that you know the content well. © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-6

7. Maintain Authenticity  One of your primary goals as you develop your presentation skills is to find ways to present your real self to your audiences. © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-7

8. Know Your Material and Rehearse By running through your presentations several times, you allow yourself to:  become more comfortable with the content  work out weakly connected areas  identify parts that you want to emphasize through tone and nonverbal communication © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-8

9. Top Fears of American Adults © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-9

10. Overcome Fear and Speak with Confidence  Feeling some nerves can heighten your ability to deliver forcefully and passionately  Nervousness is dysfunctional only when it impairs your ability to deliver your content © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-10

11. Overcome Fear and Speak with Confidence  Engage in Relaxation Techniques  Become Aware of Your Breathing  Practice Visualization  Focus on Friendly Faces Initially to Gain Composure and Confidence  Watch Your Food and Beverage Intake  Get Comfortable with Audience Members Before Starting Your Presentation © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-11

12. Focus on People  Make People the Subject of Your Sentences  Introduce Colleagues and Refer to Them by Name during Your Presentation  Use Names of Audience Members as Appropriate © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-12

13. Making People the Subject of Your Sentences © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-13

14. Introducing Colleagues by Name © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-14

15. Using Names of Audience Members © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-15

16. Stay Flexible  Arrive Early  Focus on the Needs of Your Audience  When You Lose Your Place, Don’t Panic  Never Tell Your Audience Things Haven’t Gone as Expected  Always Have a Plan B  Know What Your Key Messages Are © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-16

17. Use the Room to Your Advantage  Position Yourself Where People Can See You Easily  Move Around But Avoid Distracting the Audience  Use Podiums and Tables Strategically © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-17

18. Communicate Nonverbally Consider the SOFTEN model of nonverbal communication in your presentations:  Smile  Open stance  Forward lean  Tone  Eye contact  Nod © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-18

19. Dress for Success  Formal business dress intended to project executive presence and seriousness.  Business casual dress intended to project a more comfortable, relaxed feel while still maintaining a high standard of professionalism. © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-19

20. Dress for Success  Casual dress least formal option rare in a business-related setting © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-20

21. Messages Sent by Formality of Workplace Attire © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-21 Figure 15.3

22. Use Visuals without Losing Focus on You  Avoid Turning Out the Lights in Most Cases  Don’t Start Your Slides Right Away  Speak to Your Audience, not the Screen  Interpret, Don’t Read Your Slides  Preview the Slides before Showing Them © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-22

23. Use Visuals without Losing Focus on You  Use a Remote Control to Advance Slides When Possible  Avoid Standing in Front of the Slide Projection  Use Blank Slides Strategically © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-23

24. Use Handouts Effectively  If you can, wait until the end of your presentation to distribute handouts  This allows you to maintain more control over the message. © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-24

25. Interact with Your Audience A few ways to interact with your audience include:  Fielding questions during the presentation  Mingling  Following up with audience members afterward © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-25

26. Field Questions  Pause before Answering  Be Honest  Show Appreciation  Be Concise  Reframe the Question to Match Your Agenda © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-26

27. Responding Honestly to a Question © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-27

28. Showing Appreciation © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-28

29. Being Concise © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-29

30. Reframing a Question to Match Your Agenda © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-30

31. Present Effectively in Teams  Be Clear with One Another about your Objectives and Key Messages  Decide on Your Presentation Roles  Stand Together and Present a United Front  Refer to One Another’s Points  Transition Effectively © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-31

32. Chapter Takeaways  Presentation delivery impacts credibility  SOFTEN model of nonverbal communication  Using slides and handouts  Interact effectively with an audience  Present with teams © 2016 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-32