1. Successful organisations are passionately focused on their customers' needs. Should health be any different?

3. Economist Intelligence Unit, 2013

4. No 1 threat to Health Systems? Europe: 53m today, 64m in 2030 Globally: 371m today, 552m by 2030 Diabetes UK and International Diabetes Federation

5. McKinsey, 2012

6. King’s Fund, 2011

7. 2011–2030 $47 Trillion World Economic Forum

8. 3 Behaviours Exercise, Nutrition, Smoking 4 Non Communicable Diseases Cancer, Cardio Vascular Disease, Diabetes, Lung Disease 60% of deaths: 36m avoidable

9. Carol Midgley, The Times, 2013

10. Economist Intelligence Unit, 2013

11. The Power of the Patient Voice Stakeholder Networks – Service Design – Performance Mgt – Messaging Mentors Advocates

12. Do you consider a child’s education an optional extra? 8,760 hours in a year 4-12 with an HCP Don’t confuse effort and achievement Empower Patients via Education

13. Do you consider a child’s education an optional extra? 8,760 hours in a year 4-12 with an HCP Don’t confuse effort and achievement Empower Patients via Education

14. Do you consider a child’s education an optional extra? 8,760 hours in a year 4-12 with an HCP Don’t confuse effort and achievement Empower Patients via Education

16. Year of Care, 2011

17. Thomas Goetz: www.ted.com Data Information

18. How do you make it work?

19. Abu Dhabi, for example… … patients can access their health data Personal Health Record (secure paper mail-out) Electronic Health Record (www.weqaya.ae)www.weqaya.ae Smart Portable Health Record (Weqaya Data Architecture) 19 HAAD 2012

20. And it works…. Everyone can know their numbers… 200820092010 …and the numbers can change outcomes ControlWeqaya % engaged with care*% with HbA1c <7.5% with LDL:HDL ratio <3.5 Control Weqaya ControlWeqaya 20 HAAD 2012

21. We can… Design Deliver Inspire

24. Or shall we just carry on… John@Grumitt.co.uk