1. ©Searchlight Insurance Training ILM – Endorsed Programme in Management and Leadership Every year the Institute of Leadership and Management (ILM) recognises the professional development achievements of managers from team leader to board level, as well as managers of small businesses. Well over 500,000 managers have improved their own performance and brought real benefits to their firms by taking part in programmes such as these. The ILM Endorsed Award is a flexible and practical approach to gaining an external validation and recognition through a premier awarding body and can be tailored to your own specific requirements. This effectively means that firms can decide what to include as part of the course content and the timescale for course completion. The Endorsed Award is not a full qualification – however, delegates still receive a certificate of achievement at the end of the programme and a year’s full student membership to the ILM. These awards offer an excellent introduction to the ILM standards without compromising the quality of content or delivery. To successfully complete this Endorsed programme delegates must: attend all 6 days of the programme complete management related tasks outside of the training days complete an assignment in the form of test questions to demonstrate understanding of management and how the models and theories covered throughout the programme have relevance to the delegate’s work Duration: One day per month over 6 months CII CPD Credits: 25 per day

2. ©Searchlight Insurance Training Aims and Learning Outcomes The ILM Endorsed Award in Management and Leadership is aimed at managers and leaders with specific responsibility for delivering business success and managing change. This 6-day programme will enable delegates to clearly understand their role as a manager and leader and the impact this has on others. The skills and techniques learned will give delegates the ability to build successful teams which communicate well, achieve targets and work collaboratively. This is a fully participative programme which encourages group discussions, sharing of experience and linking management theory to realistic work based situations through the use of practical exercises and activities. By the end of this 6-day programme managers will: Have a greater understanding and insight into the management role, the duties, responsibilities and expectations Know how to build successful teams by understanding the stages of team development, individual preferences to tasks and activities Have learnt the skills and techniques to coach, mentor and communicate with others to avoid conflict, develop others and improve performance Know the key stages and skills of successful delegation Know how to motivate staff by adapting management style and approach to individuals Know how to manage themselves through time management, delegation and prioritizing Know how to present information to an audience with confidence Have achieved a Certificate of Achievement from an Internationally recognised Awarding Body. ILM – Endorsed Programme in Management and Leadership

3. ©Searchlight Insurance Training Day 1 Understanding of management and leadership Day 2 Building a high performing team Day 3 Managing your Time and Effective Delegation Day 4 Managing change n the workplace Day 5 Coaching for Management Success Day 6 ‘Bringing it all together’ & Presenting with Confidence Assignment Test questions to demonstrate understanding of management and how the models and theories covered throughout the programme have relevance to the delegate’s work Each day will run from 0930 to 1630 with a 15 minute break mid morning and mid afternoon and a 45 minute lunch break. Between each training day delegates will be expected to carry out practical tasks to test out the management models and theories covered during the course. The results of this will be shared at the beginning of the next session. On day 6 delegates will be asked to submit their work- based assignments for marking and assessment. Tutor support via email and telephone will be offered before the submission date to ensure that delegates are at the standard required to successfully pass the assignment. The assignments are marked by the tutor and by an ILM external verifier. Certificates are issued approximately 8 weeks from the last day of the course. ILM – Endorsed Programme in Management and Leadership Summary of Content

4. ©Searchlight Insurance Training Detailed Content ILM – Endorsed Programme in Management and Leadership DAY 1 - 08 th June 2011 (London) Understanding management and leadership Welcome and Introductions 360 degree appraisals – review and discussion on assessment Organisational Culture and its effects on Management Roles and responsibilities of the manager & team Leader Management Vs Leadership Management Styles and appropriate uses Self Awareness – Identifying current skills and knowledge Independent Learning and Development Plan (ILDP) Personal future goals and objectives for management ILM Assignment explained DAY 2 - 06 th July 2011 (London) Building a high performing team Review of day 1 – challenges and successes Groups v teams High performing teams – characteristics and maturity Stages of team development Strategies for improving team dynamics How others learn and are motivated Team roles – identifying team strengths Building trust and commitment within a team ILM Assignment Q&A DAY 3 - 07 th September 2011 (London) Managing your Time & Effective Delegation Review of day 2 – challenges and successes Time Stealers and Procrastination Barriers to managing time Strategies for improving time management/working smarter Motivational theories and best practice Strategies for improving motivation at work Flexing management style to motivate others Delegation pros and cons Planning effective delegation Opportunities for delegation ILM support and assignment Q&A DAY 4 - 05 th October 2011 (London) Effective Communication in the Workplace Review of day 3 The basis of communication Barriers to communication and strategies to overcome them Understanding conflict at work Conflict management styles Knowing the games people play when communicating Understanding assertive and adult behaviour Communication strategies for dealing with difficult situations ILM support and assignment Q&A

5. ©Searchlight Insurance Training Detailed Content ILM – Endorsed Programme in Management and Leadership DAY 5 - 09 th November 2011 (London) Coaching for Management Success Review of day 4 – challenges and successes Understanding coaching and mentoring and other ‘helping roles’ used in leadership Benefits and uses of coaching and mentoring Core coaching competencies and self-assessment Building rapport and body language Incisive questioning skills and types of questions to use when coaching Listening skills Structuring coaching using GROW model Using coaching at appraisals and one-to-one sessions Coaching practice ILM support and assignment Q&A DAY 6 - 07 th December 2011 (London) Bringing It All Together and Presenting with Confidence Review of day 5 – challenges and successes Bringing it all together case study and discussion Managing self at presentations and meetings Using voice to project a confident image Review of current level of skills and knowledge - where are you now compared to at the start of the programme? What have you learnt? What more is there to learn? Networking and support mechanisms Short presentations on achievements so far Group feedback and appreciation Personal action plan Submission of assignments Course closure

6. ILM – Endorsed Programme in Management and Leadership Venue - CII Face-to-Face Training Centre, 11 th Floor, Fountain House, 130 Fenchurch Street, London, EC3M 5DJ Cost - £750.00 + VAT for all 6 Days Start time : 9.30am Finish time : 4.30pm