1. LifeWorks Employee Assistance Program and Work-Life/Wellness Resource Orientation for Employees

2. Agenda Overview of LifeWorks Services and resources available How to access the program Please feel free to ask questions as we go along!

3. Key features LifeWorks is available to you and your dependents as defined by your benefits plan No additional cost to you to use the program as often as you like Fully bilingual (English/French) National service Available 24 hours per day, 7 days per week Support by telephone, online via lifeworks.com, and in-person Educational materials on a variety of topics TTY access for the hearing impaired LifeWorks is a voluntary and confidential program

4. Confidentiality Confidential vs. anonymous Limitations Intake process

5. How does the program work? Ease of use: one toll-free telephone number for all of your issues Call triage process Immediate telephonic counselling available Referral to in-person counselling available Helpful, educational materials and resources available Research conducted on your behalf Available online at www.lifeworks.com and via mobile appwww.lifeworks.com

6. Our counselling approach May take place over the telephone or in person Short-term, solution-focused counselling Number of sessions varies and determined on a case-by-case basis

7. Who are our EAP counsellors? Minimum 5 years’ experience Master’s degree in psychology, social work or another human services field Members of their respective professional body

8. When to use LifeWorks Your toddler is waking up every night at 2 am and you’re exhausted. You’d like to be saving more for retirement, but money is tight. You need to find a summer camp for your 5 th grader. You’re going through a divorce and you’re worried about finances, where you’ll live, and how your kids are coping. You’ve started a new exercise program and you really want to stick with it.

9. Emotional well-being Relationship, marriage and family issues Stress-related issues Balancing work/life Mental health concerns such as depression and anxiety Grief and loss Addiction and recovery Anger management Services & tools: – Ceridian Depression Centre – Resiliency tutorial – Stress assessment – Depression assessment

10. Parenting and childcare Child-rearing challenges Single-parenting and blended families Pregnancy, infertility and adoption Holiday planning Special needs Bullying Services & tools: – Childcare Locator – Summer Camp Locator – Career Cruising for Teens – New Parent Kit – ‘Becoming a Parent’ booklet – Child Safety Kits – ‘Questions Parents Ask’ blog

11. Caring for older adults Caregiver support and resources Alzheimer's, dementia and other health issues Long-distance caregiving Living independently Coordinating in-home care Searching for and assessing assisted living and long-term care facilities Services & tools: – Older Adult Safety Kit – Facility Checklist – Home Safety Checklist

12. Education Kindergarten and early education Communicating with teachers and administrators Homework and grades College/university planning Career planning and lifelong learning

13. Financial Personal budgeting Managing debt Saving and investing Basic tax planning Buying a home Basic retirement planning Services & tools: – Online Financial Toolkit – ‘Your Money’ blog – Financial calculators – Online budget worksheet

14. Legal issues Speak to a lawyer for up to 30 mins at NO COST! Family law Real estate law Bankruptcy Criminal law Estate planning Services & tools: – Divorce Toolkit – Complete Will Kit (online) – Up to a 25% discount off services beyond the consultation (exceptions: Employment and Business law)

15. Health and wellness Diet and physical activity Stress reduction Healthy aging Living with a disability or chronic condition Getting the sleep you need Services & tools: – Eating Well Program: telephonic coaching with a registered dietitian – Ceridian Stop Smoking Centre – ‘Feeling Good’ blog – Healthy Weight Calculators – Nurse Line

16. Work and career Co-worker relationships Interpersonal and communication skills Navigating workplace changes Time management Relocation Shift work and telecommuting Career progression/change Services & tools: – ‘Work-Life Balance’ blog

17. Midlife and retirement Work after retirement Empty nest issues Growing as a couple Life and retirement planning Services & tools: – Online toolkit – Planning Your Future: Life, Work and Relationships After 50

18. Everyday issues Home improvement issues Moving and relocation Locating community resources Locating a family doctor Volunteer opportunities

19. Easy to use by phone Access all services through one toll-free number 24 hours a day, 365 days a year Confidential

20. With www.lifeworks.com you can...www.lifeworks.com Search for information confidentially under five categories – Work, Life, Family, Health & Money Find hundreds of expert articles as well as online toolkits, booklets, and recordings Listen to podcasts and audio recordings Use interactive tools on budgeting, investing, home buying, health and retirement planning Email a consultant with an inquiry or arrange a call Order materials for delivery such as booklets, CDs and packets

21. www.lifeworks.com

22. Ceridian LifeWorks Mobile Access www.lifeworks.com conveniently from your smartphone – and it’s FREE! Device operating system requirements: iPhone: Operating System (iOS) 5 or higher (check Settings / General / Version). This is different from the model number. Most iPhone 3 and 4 models run on iOS 5 or higher. Android: Operating System 2.3.3 or higher BlackBerry: Version 6.0 to 7.1

23. How to contact LifeWorks By Phone Toll-free:1.877.207.8833 En français:1.877.307.1080 TTY:1.877.371.9978 Online www.lifeworks.com User ID:xxxxxxxxxx Password: xxxxxxxxxx