2.  Communication- is the process of sharing information, thoughts, or feelings.  To be an effective communicator one must master the skills of using “I” messages,active listening, assertiveness, and using appropriate body language.

3.  “I” message expresses your feelings, but does not blame or judge the other person.  Using an “I” message helps open the lines of communication

4.  Active Listening-is focusing your full attention on what the other person is saying and letting that person know you understand and care.  Read the examples on page 137 on how to become an active listener.

5.  People express their opinions and feelings in three ways:  1-Passive- holding back and going along with what is being said. Lack of respect for yourself.  2-Aggressive-communicating in a way that is threatening or disrespectfully. Lack of respect for others.  3-Assertive-standing up for yourself in way that doesn’t threaten the other person. Respect for both yourself and others.  Go to PHSchool.com Code: ctd-2061

6.  Body language=silent messages  Eye Contact in America is a huge way to communicate.  Body Language activity

7.  When should compromise be used?  Compromise= give and take  Compromising helps strengthen a relationship.  When should compromise not be used?

8.  How do you resolve conflicts with friends, mom and dad, siblings, and other people?  When resolving conflicts people need to talk openly, honestly, and lovingly.  The goal is to learn from one another.  Express your emotions in a healthy way that is not threatening to the other person.  Making Decisions

9.  When conflict can’t be resolved between friends where can people turn to?  When conflict can’t be resolved between family where can the family turn to?  Family Agencies  Family Therapy  Support Groups

10.  Six Steps  Describe the problem  See the other point of view  Involve the other person  Share and Discuss  Invent Solutions  Agree on a solution Go to phschool.com Code: ctk-9999