2. Customer relationship management entails all aspects of interaction that a company has with its customer, whether it is sales or service related. It focuses on your enterprise's number one priority i.e. creating a satisfactory customer experience that will delight your current clients and help you acquire new ones more quickly. It is used to describe a business- customer relationship. CRM systems are used in the same way to manage business contacts, clients, contract wins and sales leads. Introduction: www.3stargroup.com

3.  Instantly calculate the impact of sales orders on production.  Easily accommodate frequent schedule changes  Quickly convert quotations to sales orders, and vice versa  Easily define and maintain your pricing models and promotions. SALES ORDER MANAGEMENT MODULE www.3stargroup.com

4. QUOTATION MANAGEMENT MODULE  Tracking quote ratios and flexibility to raise revised quotes  Advanced reporting features  Easily view and approve their quotation www.3stargroup.com

5.  Uncover new sales opportunities through collaboration and better customer relationship management.  Increase revenue per technician by optimizing scheduling.  Meet service level agreements and financial targets by better forecasting, planning, and optimizing spare parts management.  Track resolution history throughout the equipment lifecycle. www.3stargroup.com SERVICE MANAGEMENT MODULE

6.  Easy Lead Management  A clean user interface with everything in one screen  Route, sort and filter incoming emails automatically  Use our marketing campaigns to automate lead acquisition, follow ups and promotions. www.3stargroup.com CUSTOMER MANAGEMENT MODULE

7.  Inventory has records with costs and quality assurance tests, but no multi location inventory management.  Quality Control allows the user to record appropriate tests against inventory items and formulas. The plus version allows in-process testing.  Formulation provides all the functionality of ERP Formulation, including version control, material substitutions and more.  Bill of Materials defines a finished good or end-item by combining a fill- level of a specific formula with the required packaging www.3stargroup.com PRODUCT MANAGEMENT MODULE

8.  Maintain internal tracking of consistently malfunctioning parts by vendor  Review product reliability – so future modifications and enhancements for product improvement(s) can be suggested and established  Track most used service centers and repair costs  Compare ‘estimated’ –Vs- ‘actual’ cost estimates for repairs  Track/establish/define a ‘base estimate’ of hours it takes to performa particular repair – so estimates to your customers are more closely quoted www.3stargroup.com WARRANTY MANAGEMENT MODULE

9. www.3stargroup.com  Eliminate ‘claim’ overpayment  Analyze warranty processes and effectiveness  Improve service to the business partner and end customer  Claim costs that are supplier supported can be recovered WARRANTY MANAGEMENT MODULE

10. www.3stargroup.com ADVANCED FEATURES  Cloud (web) Based  Manage Your business anywhere Compatible  Run in any kind of devices(Including Android/IOS) Customizable  Suitable and Adaptable to all kinds of Retail Businesses Open source  Built on 100% Open Source (No unwanted license fees) Robust & Secure  Built on PHP platform Business Analytics & Reports

11. ADVANCED FEATURES www.3stargroup.com  In-depth & Extensive Business Analytics Reports User Friendly UI  Friendly human computer interface Customer Loyalty  Retain your customers No Installation needed  Open Browser and use No leakage or crash of data  Data’s are safe and secured in cloud server

12. www.3stargroup.com Thank You Questions Welcome : it@3stargroup.com