1. Answers for life.Restricted © Siemens AG 2014 All rights reserved. 2014 Health Executives Forum Where Leaders Go for Answers www.usa.siemens.com/HEF2014

2. Restricted © Siemens AG 2013 All rights reserved. What Healthcare Can Learn from the Military Mark Hertling Lieutenant General, U.S. Army (retired) Senior Vice President, Florida Hospital

3. What Healthcare Might Learn from the Military Lieutenant General (Ret) Mark Hertling www.usa.siemens.com/HEF2014

4. What Healthcare Might Learn from the Military

5. Management and Leadership The Power of the AAR Risk Versus Gamble

6. Leadership and Management Management: The organizing and controlling of the affairs and processes of a business or organization. Leadership: The influencing of people and teams by providing purpose, direction, and inspiration to accomplish the stated goals of the organization.

7. The Leader Model Attributes: Who the Leader IS. Competencies: What the Leader DOES to influence others…dependent on the leader’s style, the situation, the motivation of those involved, and the situational dynamics.

8. Leadership Attributes and Competencies Attributes Character PresenceIntellect Values Empathy Service Ethos Discipline Bearing Fitness Confidence in action, words, and manner Resilience Mental agility Sound judgment Innovation Interpersonal tact Expertise and practical competence Competencies Leads DevelopsAchieves Builds trust Extends influence Leads by example Communicates Creates a positive environment Seeks ways to improve Develops others Stewards the organization Focuses on results

9. Birthing the After-Action Review The Army’s National Training Center, Established in the Mojave Desert in 1979, centered on five pillars Designed scenarios replicating combat World-Class Opposing Force (OPFOR) Professional Doctrinal Experts (O/Cs) Perfect Situational Awareness Centered on a Feedback Mechanism for Leaders and Units

10. AAR = “Scab-Picking” A structured review of every “battle” which analyzes: WhatWhat Happened WhyWhy it Happened HowHow it Can Be Done Better? WhoWho is Responsible for “fixing” SuspenseSuspense for Action

11. Risks and Gambles Risk: The potential of losing something of value, weighed against the potential to gain something of greater value. (All risks require mitigation measure; the higher the risk, the greater requirement for added measures.) Gamble: The wagering of something of value where there is an uncertain outcome, with the hope of gain. (Gambles -- by definition – are a win/lose proposition, and are impossible to mitigate.)

12. Answers for life.Restricted © Siemens AG 2014 All rights reserved. 2014 Health Executives Forum Where Leaders Go for Answers www.usa.siemens.com/HEF2014