1. Enabling Mature Self Service with System Center 2012 Justin Cook (Data # 3) Principal Consultant, Systems Management & User Computing Jeffrey Cook (Data # 3) Solution Consultant, Systems Management & User Computing SIM321

5. Configuration Manager Self Service

6. Software Center Application Catalog View and Request Available Applications Application Request Manage Primary and Mobile Devices

8. demo Jeffrey Cook Solution Consultant, Systems Management and End User Computing Data # 3 SCCM Application Catalog

9. Virtual Machine Manager and App Controller Self Service

12. System Center 2012 Orchestrator

13. Create IncidentCreate Checkpoint Start Maint Mode Shut Down VM E-mail on error Update on success Invoke Web Services Compare Values Send e-mail Query Database Run.Net Script Return Data Check Schedule Orchestrator

14. Create IncidentCreate Checkpoint Start Maint Mode Shut Down VM E-mail on error Update on success Orchestrator

17. demo Jeffrey Cook Solution Consultant, Systems Management and End User Computing Data # 3 SCO Runbooks and Self Service Portal

18. System Center

19. System Center 2012 Service Manager

20. Service Manager

21. Third party management tools Service Catalog Templates Workflows CMDB Work Items Configuration Items Knowledge Reporting and data warehousing EmailMobile Portal Integration Process Automation Self Service / Reporting ITIL Processes Change Release Request Fulfilment Incident Problem

22. Consumer enters self-service request for deployment Consumer accesses service catalog IT automates process IT provisions service IT approves (or rejects) request Consumer accesses service catalog Consumer enters self-service request for deployment IT approves (or rejects) request IT automates process IT provisions service

23. demo Jeffrey Cook Solution Consultant, Systems Management and End User Computing Data # 3 Service Manager Self Service – Application Distribution

24. Service Manager

25. demo Justin Cook Principal Consultant, Systems Management and End User Computing Data # 3 Service Manager Self Service – Advanced Self Service

27. SIM332 – Private Cloud Service Delivery and Automation (Fri 9:45) SIM333 – System Center 2012 Application Management (Fri 11:30) VIR334 – SC2012 Infrastructure Components Management (Fri 1:45) 70-246 (Monitoring and Operating a Private Cloud) 70-247 (Configuring and Deploying a Private Cloud Speaker Lounge – Thurs 1PM, Fri 12:45 Symantec Booth (Thurs Lunch), Datacentre Area Microsoft Stand Service Manager Product Team Blog - http://blogs.technet.com/b/servicemanager/ SystemCenterTech Blog – www.systemcentertech.com