1. ADAPT Open Meeting – 5 October 2012 1

2. Agenda  Rationale for Organization Transformation  Change Models  Proposed Framework  Discussion 2

3. Rationale  More than a collection of practices Philosophical adjustments Process adjustments Contract and policy adjustments  Multiple stakeholders throughout the organization  Cultural shifts are neither binary or instantaneous 3

4. Influential Change Models  Geoffrey Moore’s Technology Adoption Lifecycle  Dreyfus model of Skill Acquisition  Satir Change Model  Kotter Model for Organizational Change  Schneider Culture Model 4

5. Adapted from Geoffrey Moore, Crossing the Chasm Moore’s Technology Adoption Lifecycle 5

6. Dreyfus Model of Skill Acquisition 6

7. Satir Change Model 7

8. Kotter Change Model http://www.changecards.org/change-theory/kotters-theory-of-change/ 8

9. Schneider Culture Model 9

10. ADAPT Organizational Change for Agile Framework ADAPT OCA FRAMEWORK Models Industry Experience Your ideas 10

11. Initial Framework Overview Outreach Support Measurement Communicating the benefits and status of the transformation to stakeholders throughout the organization, its external management, and its customers The infrastructure needed to achieve the transformation in terms of expertise, training, tools, and management Understanding the ongoing costs, benefits and progress of the transformation 11

12. Example Outreach Activities  Target Multiple Audiences Executive, Management, Practitioners  Promotion and Awareness Raising Briefings Articles Webinars Team-by-team Direct Contact Events ○ Lunch & Learns ○ Agile Cafes ○ Conferences 12

13. Example Support Activities  Adoption Planning Support  Transition Planning Support  Team Training  Hands-on Coaching Initial Startup Spot Help (on request)  Tool Consultation and Support  Knowledge Management Best/Worst Process/Practice Asset Repository Custom Guidebooks and Templates  Maps to “Organization Standard Practice” 13

14. Example Measurement Activities  Qualitative Measurements Maintaining Success/Failure Stories Infusion and Diffusion Monitoring  Quantitative Measurements Standardized Productivity & Quality Data Baseline and Traditional (non-agile) Data Agile-specific data Allows comparisons Feeds proposals and estimates 14

15. Small Group Discussion 15