1. Change is inevitable

2. Goal #1 Make windermere.com the best online, consumer real estate experience (using metrics to show measurable achievement against search efficiency, intuitiveness, simplicity, speed, and rich/multi-dimensional content)

3. Goal #2 Make windermere.com add value and usefulness to local ownerships (leads, recruiting, tracking)

4. Goal #3 Optimize the agent, manager, and owner toolsets (the WORC site) to provide cost effective tools that save them time, help them make money, and enhance the brand

5. 13 The number of times in 2007 that windermere.com and the WORC site have been updated

6. 413 The number of enhancements or new features added to windermere.com and the WORC site since January

7. ~2,000,000 The number of visits to windermere.com each month

8. ~700,000 The number of unique visitors to windermere.com each month

9. 510 milliseconds (1/2 of a second) The average response time for a query on windermere.com at mid-day

10. 558,757 The number of listings on windermere.com (9-19-2007)

11. 2,966,920 The number of unique, listing-detail page views on windermere.com in the past month

12. In the spirit of a Customer Bill of Rights: You have the right to expect us to offer core business and technology expertise, and to broker technology skills and products as needed

13. In the spirit of a Customer Bill of Rights: You have the right to responsive, accurate and courteous service that meets and hopefully exceed your expectations

14. In the spirit of a Customer Bill of Rights: You have the right to expect proactive, complete and timely communication

15. In the spirit of a Customer Bill of Rights: You have the right to expect that our commitments ARE deliverables

16. PASSION Constant improvement Where are we today and how can we do it better tomorrow?

17. INSPIRATION We all must find what inspires us My inspiration is sitting here in this room