1. ACHE 2012 Update 10/03/12

2. Vision The vision of the American College of Healthcare Executives is to be the premier professional society for healthcare executives dedicated to improving healthcare delivery. 2

3. Mission The mission of the American College of Healthcare Executives is to advance our members and healthcare management excellence. 3

4. Values Integrity. We advocate and emulate high ethical conduct in all we do. Lifelong Learning. We recognize lifelong learning is essential to our ability to innovate and continually improve ourselves, our organizations and our profession. 4

5. Values Leadership. We lead through example and mentoring, and recognize caring must be a cornerstone of our professional interactions. Diversity. We advocate inclusion and embrace the differences of those with whom we work and the communities we serve. 5

6. 2012-2014 Strategic Plan Goal Areas Membership Knowledge Career Advancement Leadership Service Excellence 6

7. Membership To exceed our members’ expectations through enhancements to our credentialing program, chapter development and other programmatic changes that add strategic value 7

8. 43,033 members, including 4,817 Student Associates* 34,989 Members and Fellows* *As of 1/01/12 Membership 8

9. Chapter Activity 81 chapters In 2011  More than 900 chapter events (18% increase)  More than 52,000 attendees (16.5% increase)  More than 176,000 education and networking attendee hours (1% increase) Membership 9

10. FACHE Credential In 2011, more than 1,000 new Fellows and Fellow designates Award-winning campaign on the “distinction of board certification” Credentialing 10

11. Trustees Continued collaboration with:  Center for Healthcare Governance  The Governance Institute Advertising campaign in Trustee magazine Executive Search Firms Credentialing 11

12. Recognition Program In 2011 11 Exemplary Service 61 Distinguished Service 147 Service (Over 1,000 awards presented since inception of the program in 2008) 12

13. Knowledge To provide our members with the tools and information they need to excel in our profession 13

14. Comprehensive educational programs Seminars and special programs Distance learning Chapter/local programs Health Administration Press Sold more than 72,000 books in 2011 Knowledge 14

15. New 2012 ACHE Educational Programs Becoming Accountable in the Age of Healthcare Reform Make the case for the strategic imperative for accountable care Driving Out Waste in Your Healthcare Organization Discover strategies and practices to reduce healthcare waste and maintain quality Reducing the Financial Impact of Hospital Readmissions and Medical Mistakes Bridge the gap between strategy and execution to improve quality and financial performance Knowledge 15

16. 2012 Congress on Healthcare Leadership Nearly 4,900 registrants Over 140 educational sessions and seminars Topics included: Accountable Care, Medical Homes, Clinical Integration, Physician Alignment, Revenue Enhancement, Information Technology Save the date: March 11–14, 2013, at the Hilton Chicago & Palmer House Hilton Knowledge 16

17. Knowledge Specific to Healthcare Reform Many 2013 Congress Sessions –Accountable Care, Medical Homes, Clinical Integration, Physician Alignment, Revenue Enhancement, Information Technology Other Key Topics −Applying Lean, Six Sigma and Blue Ocean Thinking to Your Reform Strategy −Becoming Accountable: Achieving Success in Population Health Management −Bundled Rate Programs: Planning for Performance-Based Reimbursement −Creating the Medical Neighborhood: Integrating Care in the ED −Enhancing Physician Leadership: Preparing for Clinical Integration −Five Proven Strategies to Reduce Your Operational Costs −Health Information Exchange: Driving Value in Tomorrow's Healthcare System −Maximizing Your Hospital's Success With Emerging Pay-for-Performance Reimbursement Methodologies 17

18. Knowledge Specific to Healthcare Reform Books Building an Accountable Care Organization (March 2011) The Healthcare Executive’s Guide to Reform (March 2011) New instructor materials Links to websites that help professors teach current information on reform http://www.ache.org/PUBS/HealthReformResources.cfm#HAP http://www.ache.org/PUBS/HealthReformResources.cfm#HAP 18

19. Health Reform Resources Guide Knowledge 19 Available on ache.org A collection of resources to help you meet the demands of a changing healthcare environment Content will be updated on an evolving basis and include resources such as ACHE seminars, books, magazine and journal articles, Policy Statements and research studies

20. Continued growth of ache.org (over 2 million sessions) Knowledge 20

21. Knowledge ACHE Research “Top Issues Confronting Hospitals” study “Hospital CEO Turnover” study CEO Studies focused on issues related to healthcare reform ACHE member and chapter member needs surveys Race, gender and ethnicity studies 21

22. Career Advancement To deliver programs, products and services that advance professional excellence and attract future leaders to the profession 22

23. Career Advancement An ACHE website to encourage young people to enter the field of healthcare management; promoted to more than 17,000 career counselors and to students on Facebook HealthManagementCareers.org 23

24. Career Advancement Postgraduate Administrative Fellowships Postgraduate Fellowship area on ache.org Tools on how to structure and manage fellowships Option to post and view fellowship opportunities 24

25. Career Advancement Early Careerists Expanded the Higher Education Network to more than 200 programs Dedicated resources for Early Careerists 25

26. Mid-level and senior-level careerists Healthcare Executive Career Resource Center served over 1,700 members An average of more than 1,100 active jobs in the Job Bank in 2011 An average of more than 4,200 active resumes in the Resume Bank in 2011 Career Advancement 26

27. Career Services Task Force Established to define ACHE’s role in advising, mentoring and coaching members to support career development needs Career Advancement 27

28. Leadership To support our members in developing and maintaining the attributes of leadership excellence 28

29. Regularly review and emphasize ACHE’s Code of Ethics (updated November 2011) to ensure it remains relevant Expanding ethics resources, providing an “ethics toolkit” on ache.org  Organizational Ethics Decision-Making Process Organizational Ethics Decision-Making Process  Code of Ethics Code of Ethics  Ethical Policy Statements Ethical Policy Statements  Ethics Self-Assessment Ethics Self-Assessment  Ethics Bibliography Ethics Bibliography Continuing ethics column in Healthcare Executive Leadership 29

30. Collaboration With Other Organizations American Hospital Association Association of University Programs in Health Administration Canadian College of Health Leaders Commission on Accreditation of Healthcare Management Education Healthcare Leadership Alliance Institute for Healthcare Improvement International Hospital Federation The Joint Commission Organ Donation and Transplantation Alliance State hospital associations and many others Leadership 30

31. Ongoing collaboration with other organizations and encouraging ACHE members to do the same to advance selected national healthcare policies Leadership 31

32. Incorporated public policy workshops as part of the Executive programs This year Ethical Policy Statements are being reviewed with input from members on topics including reduction in force, staff shortages, impaired healthcare executives and health information confidentiality Also in review are Policy Statements related to access to care, ensuring quality and patient safety, and board certification in healthcare management Later this year a new policy statement addressing inclusion of LGBT patients and employees will be introduced Leadership 32

33. Champion Diversity Revised ACHE’s Statement on Diversity to promote the need for greater inclusivity Leadership 33

34. Champion Diversity Launched the Equity of Care initiative with other national healthcare organizations to create a call to action to eliminate healthcare disparities and improve quality of care www.equityofcare.org www.equityofcare.org Leadership 34

35. Leadership Champion Diversity Through Relationships Institute for Diversity in Health Management Asian Health Care Leaders Association National Association of Health Services Executives National Forum for Latino Healthcare Executives 35

36. Leadership Thomas C. Dolan Diversity in Executive Leadership Program Participants will benefit from: Scholarship support to attend the Senior Executive or Executive program Specialized curriculum opportunities to address barriers in career attainment and developing executive presence Enhanced career support including mentoring opportunities for participants 36

37. Leadership Thomas C. Dolan Diversity in Executive Leadership Program To celebrate his pioneering commitment to achieving greater diversity among senior healthcare leaders, there will be a tribute dinner honoring Tom on March 12, 2013, from 6:30-9:00 pm at the Hilton Chicago during Congress. Three ways to contribute: Make a personal or organizational donation Sponsor a table or purchase individual tickets to the tribute dinner Write a tribute letter to Tom, expressing your sentiments about his service to the profession For more information, visit ache.org/diversitytributeache.org/diversitytribute 37

38. Service Excellence To provide exemplary service to our members 38

39. Service Excellence 2011 Governance Improvement Plan Board of Governors adopted a plan to: Build on the strengths of the current governance system Fine-tune roles and responsibilities of leaders Enhance chapter relations 39

40. Corporate Partnerships 40

41. Stimulating leadership through the Fund for Innovation In 2011:  More than $250,000 from over 500 donors Since inception:  More than $1.4 million from over 1,400 donors Two programs held in 2011 on ethics and accountable care Service Excellence 41

42. Scholarships to ACHE Executive and Senior Executive Programs –Sixty fully funded scholarships –2010 through 2012 Supported by a generous Toshiba America Medical Systems, Inc., donation Service Excellence 42

43. Service Excellence Two programs in 2012 –The Ethics of Mission and Margin San Antonio Cluster, May 23 –Palliative Care: Key to Reform Survival Atlanta Cluster, Sept. 11 43

44. Service Excellence Exploring new technology –Congress 2012 Mobile App to enhance the on-site experience –Online submission portal to streamline approval of chapter Face-to-Face education events –Research and analysis of web analytics, taxonomy and site architecture to enhance navigation and member access to resources 44

45. Service Excellence Supporting performance excellence –Baldrige Performance Excellence Program–one of the greatest opportunities healthcare organizations have to improve quality outcomes and overall performance –Following the example of numerous healthcare organizations, ACHE is pursuing excellence through participation in the state-level performance excellence program –ACHE Received ILPEx Bronze Award in January 2012 45

46. ACHE 2012 Update 10/03/12