1. Town Hall Meetings April 27, 2015 NOTL CampusWelland Campus 9:30 – 11:00 am2:00 – 3:30 pm Yerich Auditorium (E101)AHI Auditorium (AH141) Teresa Quinlin, Vice President Business Development Katerina Gonzalez, Manager Planning and Institutional Research

2. Agenda 1.Background 2.Why and why now? 3.Customized model for NC 4.Tier 1 criteria 5.Tier 1 statistics 6.Lean pilots 7.Where to find Tier 1 results 8.Next steps Transform NC Town Hall meetings - April 27, 2015 2

3. 1. Background Began in Oct 2013 with announcement from the President: The new planning process focuses on gathering quality data about programs and services within a framework that allows a focus on strategic reallocation and continuous improvement by developing metrics for evaluating our programs and services identifying areas of strength for investment and enhancement highlighting areas and processes requiring improvement Message from Dan Patterson, Oct 9, 2013 https://communications.niagaracollege.ca/content/Home/Info/tabid/2416/EntryId/1968/Message-from-Dan-Patterson-Major- planning-initiatives-and-interim-executive-team-appointments.aspx Transform NC Town Hall meetings - April 27, 2015 3

4. 2. Why and why now? Timing is right since NC is in a strong financial position Taking stock: significant enrolment and physical growth ($90M capital redevelopment) Changing HE landscape – Declining demographics – Increasing competition – Fiscal restraint – Differentiation framework Transform NC Town Hall meetings - April 27, 2015 4

5. What sets Transform NC apart from similar planning initiatives Primarily driven by continuous improvement and the strategic prioritization of our programs and services - not one-time budgetary requirements or other short-term factors Our unique process was designed with a longer view, and the frameworks developed through this process are intended for ongoing use NC is being proactive in looking at long-term sustainability Transform NC Town Hall meetings - April 27, 2015 5

6. 3. Customized Model for NC Trigger: Strategic Plan (Jun 2013) Steering Committee developed framework (Jan-Apr 2014) IR pre-populated templates* (May 2014) Tier I: Programs / Services completed templates (Jun-Jul 2014) Evaluation team consults on and validates submissions (Aug-Nov 2014) Allocations, prioritizations, consultations with areas proceeding to Tier 2 (Dec 2014-Apr 2015) Tier II: Deep dive, Recommendations (Apr-Jun 2015) 3 year cycle triggered by new Strategic Plan *Compliance Assist (Campus Labs) http://www.campuslabs.com/products/compliance-assist/ Transform NC Town Hall meetings - April 27, 2015 6

7. 4. Tier 1 Criteria Step 1 Allocations – Scores (App A) Current state score: 10% with the lowest scores were allocated to “revise/reallocate” Significant future opportunity: Programs/service streams that self-identified a significant strategic opportunity were allocated to “enhance/invest” Significant future challenge: Programs/service streams that self-identified a significant strategic challenge were allocated to “revise/reallocate” Based on the submissions, some programs/service streams were allocated into a combined category: “enhance/revise” All other were allocated to the “maintain” category Transform NC Town Hall meetings - April 27, 2015 7

8. Significant opportunities/challenges self-identified by each program or service area were further reviewed for alignment with the following College priorities, as identified in its strategic planning and mandate documents: Services: 1.Increasing student enrolment 2.Increasing student retention 3.Achieving operational excellence - lean 4.Unparalleled student experience (KPI) Extended service hours Enhanced service delivery methods, including: – face-to-face interactions – online services for students – self-service options Programs: 1.Increasing student enrolment 2.Increasing student retention 3.Provision of work integrated learning experiences Note: Significant opportunities that identified new programs as a way of increasing student enrolments proceeded to Tier 2 only if they aligned with the Strategic Mandate Agreement (SMA) See App B for a complete list of Academic Divisions Step 2 Prioritization – Alignment with Strategic Objectives Transform NC Town Hall meetings - April 27, 2015 8

9. Step 3 Prioritization – Selection of high priority streams Of the service streams continuing to Tier 2 after step 2, each Service Division selected one stream, the highest priority stream, to be considered for Tier 2 review See App C for a complete list of Service Divisions Transform NC Town Hall meetings - April 27, 2015 9

10. Step 4 Prioritization – College Operations Group (COG) Prioritization Streams remaining after Step 3 were prioritized by COG at its April 15, 2015 meeting, using the following criteria: Alignment with the College’s strategic priority of increasing student enrolments If aligned, the magnitude of the impact (i.e., strategic to the College) The three highest priority streams continued to Tier 2 review Transform NC Town Hall meetings - April 27, 2015 10

11. 5. Tier 1 Statistics # programs in Tier 1 # programs after Step 1 # programs after Step 2 Academic Programs 128 (excluding Apprenticeship programs) 5536 (23 programs or program clusters) *A separate Tier 1 report was prepared for Niagara College’s 9 apprenticeship programs (App D): Automotive Service Technician Apprenticeship Baker Apprenticeship Baker-Patissier Apprenticeship Cabinetmaker Apprenticeship Cook Apprenticeship General Machinist Apprenticeship Hairstylist Apprenticeship Metal Fabricator (Fitter) Apprenticeship Welder Apprenticeship April 27, 201511

12. Transform NC Town Hall meetings - April 27, 2015 12 Tier 1 Statistics (cont’d) # streams in Tier 1 # streams after Step 1 # streams after Step 2 # streams after Step 3 Service streams 130 (including Access cluster) 835614 *A separate report was prepared for 8 access programs/services: Employment Ontario Programming Employment Services Academic Upgrading Ontario Self-Employment Benefit Program Youth Employment Fund Summer Jobs Service Pre-Apprenticeships Canada-Ontario Job Grant Literacy and Basic Skills # streams after Step 4 3

13. Transform NC Town Hall meetings - April 27, 2015 13 6. Lean Pilots Service DivisionService Stream Student ServicesAcademic Advising Human ResourcesEmployee Pre-boarding Facilities Management Services Operations Stream

14. Transform NC Town Hall meetings - April 27, 2015 14 Criteria for selecting pilots Current state results reported in Tier 1 In consultation with the service areas and consultants PriceWaterhouseCoopers (PwC) Considerations included: – Increasing demand – Multiple touch points – Bottlenecks – Low automation, etc. per Tier 1 metrics for services

15. Lean Approach Defined What it is One approach to achieving operational excellence Examines an existing process to generate more capacity / throughput, efficiency (streamlining) Frees up valuable staff time to focus on higher-value activities What it is not Unlike an operating model review, does not examine: How the service should be delivered How different functions should work together How to manage different stakeholders Transform NC Town Hall meetings - April 27, 2015 15

16. 7. Where to find Tier 1 results Login to BlackboardBlackboard Go to My Blackboard Choose My Organizations Choose Transform NC Select Tier 1 Results Transform NC Town Hall meetings - April 27, 2015 16

17. 8. Next Steps Transform NC Town Hall meetings - April 27, 2015 17 TaskTimelines Tier 2 review – academic programsApr 27 – Jun 3, 2015 Tier 2 review – service streamsApr 27 – Jun 15, 2015 Tier 2 review – apprenticeship programsApr 27 – Jun 15, 2015 Tier 2 review – access clusterApr 27 – Jun 15, 2015 Lean pilots – service streamsJun 2 – Jun 30, 2015 Executive Team reviews recommendationsAugust 2015 Report to Board of GovernorsSeptember 2015

18. Next Steps (cont’d) Transform NC Town Hall meetings - April 27, 2015 18 Now that the prioritization framework is completed, the Transform NC steering committee will reconvene in the fall to develop a continuous improvement frameworkTransform NC steering committee All programs and services – regardless of category – can use Tier 1 results to guide their continuous improvement efforts The information generated through Transform NC, along with the results of the Key Performance Indicator (KPI) survey are valuable resources as we strive to provide unparalleled student experience and satisfactionthe results of the Key Performance Indicator (KPI) survey

19. Transform NC Town Hall meetings - April 27, 2015 19 Questions/Discussion Thank you!

20. App A: Tier 1 Framework CRITERIAPROGRAMSSERVICES 1. Relevancy Student Demand for Programs Employer Demand or Further Education Essentiality Alignment with College priorities Demand for Service 2. Capacity $ Contribution % Contribution Technology Enablement (e.g., automation) Complexity (touch points) Process Efficiency (e.g., bottlenecks) Cost Effectiveness (e.g., operating cost/SF) 3. Satisfaction Student Satisfaction Graduate Satisfaction Student Retention/Persistence User Satisfaction with Service -KPI Survey -Internal Surveys 4. Future opportunities Strategic opportunities 5. Future challenges Strategic challenges Transform NC Town Hall meetings - April 27, 2015 20

21. App B: Academic Programs Six Divisions, each of which offers one or more academic programs, for a total of 128 programs across all Divisions (excludes apprenticeship) 1. Academic and Liberal Studies4. Community and Health Studies 2. Business, Hospitality, Environment5. Media, Trades and Technology 3. Canadian Food and Wine Institute6. International Division (English for Academic Preparation) Transform NC Town Hall meetings - April 27, 2015 21

22. App C: Services 17 Divisions, each of which was sub-divided into service streams, for a total of 130 streams across all Divisions (includes access cluster) 1. Ancillary Services9. Human Resources 2. Athletics and Recreation10. Information Technology 3. Campus Safety and Parking11. International Division 4. Centre for Academic Excellence12. Library and Campus Stores 5. Enrolment and Registration13. Marketing and Recruitment 6. Facilities Management Services14. Planning and Institutional Research 7. Foundation and Alumni15. Research and Innovation 8. Human Resources16. Student Services 17. Workforce & Business Development Transform NC Town Hall meetings - April 27, 2015 22

23. App D: Apprenticeship Programs All nine apprenticeship programs were reviewed in Tier 1, all are continuing to Tier 2 review as a cluster 1. Automotive Service Technician5. Cook Apprenticeship 2. Baker Apprenticeship6. General Machinist Apprenticeship 3. Baker-Patissier Apprenticeship7. Hairstylist Apprenticeship 4. Cabinetmaker Apprenticeship8. Metal Fabricator (Fitter) 9. Welder Apprenticeship Transform NC Town Hall meetings - April 27, 2015 23

24. App E: Access Cluster All 8 access program and services were reviewed in Tier 1, all are continuing to Tier 2 review as a cluster 1. Academic Upgrading (AU)5. Ontario Self-Employment Benefit 2. Canada-Ontario Job Grant6. Pre-Apprenticeships 3. Employment Services7. Summer Jobs Service 4. Literacy and Basic Skills (LBS)8. Ontario Youth Employment Benefit Transform NC Town Hall meetings - April 27, 2015 24