1. BUAD206 : Business of Tourism On the Right Track Library Research Skills & Resources Michelle Ward & Garth Homer, January 2009 Okanagan College Kelowna, Library www.okanagan.bc.ca/library

2. Strategise ! Defining your topic, Approach identifying Keywords Types of Info needed whose Perspectives Library Website … next step! Library Website www.okanagan.bc.ca/library Example: Business of Ecotourism Key terms & variants - ecotourism eco-tourism eco-tours eco-travel eco-friendly travel wilderness tourism nature tourism adventure tourism sustainable tourism / travel “green tourism” Search Tip! “phrase” alpine / marine ecotourism tourism and environment tourism and sustainability Search Tip! sustain* Geographic - Canada North America British Columbia Okanagan Vancouver Names of eco-friendly resorts/recreation areas eg. Lake O’Hara Lodge, Yoho National Park Focus - business strategy marketing management economic /social/environment aspects Types of info - case studies trends statistics legislation/ regulation certification best practices Perspectives – researchers (academic, industry, NGO), tourism industry, government, tourism consumers, residents, activists

3. searching Library Catalogue Library Catalogue

4. searching Library Catalogue Keyword Relevance search

5. searching Library Catalogue Downloadable report from catalogue link Request items not held at local campus

6. searching Library Catalogue Subject Browse search

7. searching Library Catalogue

8. Library Website Find Articles Go to Library Website www.okanagan.bc.ca/library www.okanagan.bc.ca/library Click Find Articles Select Business & Economics Online ResourcesBusiness & Economics Online Resources Databases  Hospitality & Tourism Complete  CBCA (Canadian Business & Current Affairs) Complete  CPI.Q Canadian Periodical Index  Canadian Newsstand  Conference Board of Canada  Business Source Premier ABI/Inform  Academic Search Premier ! try out all those keywords, try different combinations full-text[PDF] Where can I get this … ? ! watch for full-text[PDF] and Where can I get this … ?

9. Find Articles Search in Article Databases for Business

10. Find Articles Hospitality & Tourism Complete database Full Text available online Example 1:

11. Find Articles Example 2: Where can I get this Link to full-text of article in another database

12. Find Articles Where can I get this ? Not available at OC Library ? Click & follow the links to Request this Item by Interlibrary loan Example 3:

13. Find Articles Canadian Newsstand database

14. Reference Resources In-Library: Local Area Files = local newspaper clippings e.g. Kelowna Daily Courier Search Library Voyager Catalogue,Library Voyager Catalogue by keyword relevance with quick limit, local area files or by subject browse and look for location, Kelowna area file Located in cabinets near copiers, folders in alphabetical order by subject Example subject folders – Tourist trade – British Columbia – Okanagan Valley / Kelowna Ecotourism Recreation areas Hotels Resort names eg. Big White Mountain Tip! For other local community papers e.g. Kelowna Capital News, Penticton Western News, Morning Star (Vernon) plus provincial & national papers search & find full-text from 2004 onwards, using Canadian Newsstand databaseCanadian Newsstand

15. Statistics Library Webpage – Research  Data & StatisticsResearch  Data & Statistics Library licensed access to BC Stats downloadable statistical bulletins

16. Statistics BC Regional Stats and Trend reports

17. Statistics Library licensed access to Statistics Canada downloadable publications

18. Statistics Tourism Statistics websites:  Statistics Canada homepage (public access) Statistics Canada homepage Stats by subject  Travel & tourism Travel & tourism includes Internet Publications e.g International Travel: Advance InformationInternational Travel: Advance Information  BC Stats (public access) BC Stats Subject areas > Business & Industry  Tourism + links to other tourism statistics sites also use A-Z subject  Tourism Tourism Sector Monitor reports  Canadian Tourism Commission click Research & Statistics Canadian Tourism Commission Research & Statistics  Tourism Vancouver on Media page click Media Tools > Marketing Research Tourism Vancouver Marketing Research  Tourism BC Tourism BC Research > Tourism indicatorsTourism indicators Provincial & Regional tourism statistics; regional research & profiles Example for Thompson-OkanaganThompson-Okanagan

19. Web Sites for Tourism Regulatory / Policy Agencies Canadian Tourism Commission > Research & Statistics > market knowledge, product knowledge, industry research, trends & outlook …Canadian Tourism CommissionResearch & Statistics Parks Canada, Canadian Heritage ….Parks CanadaCanadian Heritage Tourism BC (BC Ministry of Tourism, Sports and the Arts) > research includes: regional, market &sector profilesTourism BC BC Ministry of Tourism, Sports and the Arts) BC 2010 Olympics (BC Ministry of Economic Development) Research Associations Canadian Tourism Research Institute »use link by Library subscription to Conference Board of Canada for Trends>Travel & Tourism Rene Waksberg’s Tourism Research links > research [link unstable]Rene Waksberg’s Tourism Research links Industry Associations World Travel & Tourism Council > download centreWorld Travel & Tourism Council Tourism Industry Association of Canada > issuesTourism Industry Association of Canada Council of Tourism Associations of BC Canadian Sport Tourism Alliance > news & linksCanadian Sport Tourism Alliance Aboriginal Tourism Association of BC BC Wilderness Tourism AssociationAboriginal Tourism Association of BC BC Wilderness Tourism Association Outdoor Recreation Council of BC Others Lonely Planet Fodor’sLonely PlanetFodor’s Google Scholar [use with caution – source of scholarly articles]Google Scholar

20. Acknowledge & Cite ! keep Records of your Sources … References Books & chapters in books, videos Authors, book & chapter Titles, Publishers/Producers, Place & Date of Publication/Production … Articles Article authors, titles; Journal/newspaper/magazine Titles Volume, Issue & Page numbers … When sourced in online journals or library databases or websites add: Library Database / Online Journal / Webpage names & urls Retrieval dates

21. Styles for Business Writing APA Style

22. Book Fennell, D. A. (2003). Ecotourism: An introduction. New York: Routledge. Magazine / Journal Article Vlesides, M. (2006). Green Lodges. British Columbia Magazine, 48(3), 42-53. When Article is retrieved from a Library Database Add : name of Library database accessed and date retrieved Nepal, S. K., & Reid, R. E. (2004). Indigenous ecotourism in central British Columbia. Journal of Ecotourism, 3, 173-194. Retrieved January 17, 20089 from Hospitality & Tourism Complete database

23. APA Style Web sites Statistics Canada document retrieved from Internet Statistics Canada. (2001). Tourism statistical digest, 2001 (No. 87-403-XIE). Ottawa, Ontario: Author. Retrieved January 17, 2009, from http://dsp-psd.communication.gc.ca.ezproxy.ouc.bc.ca/Collection-R/Statcan/87- 403-XIE/0019987-403-XIE.pdf Government / Corporate Websites Tourism British Columbia Research Services (2005, January).Characteristics of the commercial nature-based tourism industry in British Columbia. Victoria, B.C.: Author. Retrieved January 17, 2009, from http://www.tourism.bc.ca/PDF/Characteristics%20of%20Commercial%20Nature- Based%20Tourism.pdf http://www.tourism.bc.ca/PDF/Characteristics%20of%20Commercial%20Nature- Based%20Tourism.pdf Green Globe (2006). Home page. Retrieved January 17, 2008, from http://www.ec3global.com

24. Help ? come to Library Reference Desk or Ask Us / AskAway (email/chat reference help) from library webpage