1. connect communicate collaborate 1 TF-MSP – Product Management in GN3plus Toby Young – Head of Product management Madrid – 6 th May 2013

2. connect communicate collaborate 2 2 Year 3 EC Review Comments During the GN3 Year 3 Review, held in Brussels in June 2012, the EC reviewers recommended that: 7The business cases, service descriptions, KPIs, and SLAs, statistics and the product manager's name should be published in a uniform way from links on a single page on the GÉANT portal. 34 The activities related to the defined service life cycles should be better documented to demonstrate adherence to process and to offer traceability to such activities. 38-41 Roadmaps should be developed for the future plans of each service and performance against the roadmaps should be monitored and reported on. It is expected that this will be included in the next GN3 review.“ ……. and…….. KPIs, SLAs, Roadmaps must be presented in a uniform way

3. connect communicate collaborate 3 3 Introduction to Product Portal http://plm.geant.net/ Also under the GEANT homepage “management” link Formally available 15 th March Meets requirements from EC Year 3 reviewers A single portal for all Service related information Provides a Management Level “at a glance” project status A tool for management of the entire Service Portfolio for GN3 Defines a Process for Product Lifecycle Management within GN3 and GN3plus All GN3 and GN3plus ALs, TLs, and Product Managers “workshopped” 28 Feb – 4 th March

4. connect communicate collaborate 4 4 PLM Homepage Drop down toolbar

5. connect communicate collaborate 5 5 At a Glance………. A Service Matrix Shows what documents exist for each service (hyperlinked) When they were last updated Document owner

6. connect communicate collaborate 6 6 KPIs how are we doing? KPIs – 1 page per Service Reviewed quarterly

7. connect communicate collaborate 7 7 Roadmaps What are our plans? Roadmaps – one per service Updated quarterly as a minimum

8. connect communicate collaborate 8 8 PLM Process

9. connect communicate collaborate 9 9 PLM Stages

10. connect communicate collaborate 10 Other features Defines the Role of the Product Manager in GN3 and GN3 plus Daily, quarterly and annual deliverables RACI matrix Can support surveys….… Feature-set requests Questionnaires Currently porting to GN3plus site and enhancements being added.

11. connect communicate collaborate 11 Thank You Questions?