1. Carrie Clawson, OTR/L AT Specialist Virginia Department of Rehabilitative Services Karen Flippo Program Director The Institute for Community Inclusion, University of Massachusetts-Boston Bob Krollman, CRC, NCC Senior AT Specialist Virginia Assistive Technology System

2. Symposium on Service and Inclusion Symposium on Service and Inclusion Improving Member Experiences Through Intentional Strategies December 2011 Crystal City, Virginia

3. ASSISTIVE TECHNOLOGY DEVICES is any item, piece of equipment, or product system whether acquired off the shelf, modified, or customized that is used to increase, maintain or improve functional capabilities of individuals with disabilities. Public Law 108-364 Assistive Technology Act of 1998 as amended 2004

5. Principle 1: Equitable Use The design is useful and marketable to people with diverse abilities.

7. The design accommodates a wide range of individual preferences and abilities.

9. Use of the design is easy to understand, regardless of the user’s experience, knowledge, language skills or concentration.

11. The design communicates information effectively to the user, regardless of the environment or the user’s abilities

14. The design minimizes hazards and negative consequences of accidental actions.

15. The design minimizes hazards and negative consequences of accidental actions. “CAUTION: It is not recommended that children or pets regularly drink water from the toilet, even though the bowl water is not harmful to children or pets.” Label on toilet bowl cleaner bottle

16. The design can be used efficiently and comfortably and with a minimum of fatigue.

17. The design can be used efficiently and comfortably and with a minimum of fatigue.

19. Appropriate size and space is provided for use, regardless of user’s body size or posture.

22.  "A reasonable accommodation is any modification or adjustment to a job or the work environment that will enable a qualified applicant or employee with a disability to participate in the application process or to perform essential job functions. Reasonable accommodation also includes adjustments to assure that a qualified individual with a disability has rights and privileges in employment equal to those of employees without disabilities." USDOJ (Department of Justice)USDOJ (Department of Justice)

23.  Disability funds are for the placement, reasonable accommodation, and auxiliary services for members and potential members with disabilities serving in National Service.

24.  According to the United States Department of Justice, a reasonable accommodation is any modification or adjustment to a service position or to the service environment that will enable a qualified applicant or National Service member with a disability to participate in the application process or to perform essential functions of the position. http://www.mass- service.org/site/assets/docs/Reasonable%20Accommodation%20Reques t%20Form%202011.pdf

25.  Reasonable accommodation also includes adjustments to assure that a qualified individual with a disability has rights and privileges in service equal to those of AmeriCorps members, Senior Corps participants, or Learn and Serve participants.

26.  All qualified individuals with disabilities applying to or serving in a National Service program are protected by the Americans with Disabilities Act of 1990, and can request an accommodation at any time during the application process or service.

27.  An individual is considered to have a "disability" if s/he has a physical or mental impairment that substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment.

28.  A qualified individual with a disability is a person who meets legitimate skill, experience, education, or other requirements of a service position that s/he holds or seeks, and who can perform the essential functions of the position with or without reasonable accommodation.

29.  Facts and Figures  Inclusion Commissions receive funds to provide accommodations  JAN’s research documents that the average cost of accommodations is less than $500

30.  The Job Accommodation Network (JAN) is the leading source of free, expert, and confidential guidance on workplace accommodations and disability employment issues. Working toward practical solutions that benefit both employer and employee, JAN helps people with disabilities enhance their employability, and shows employers how to capitalize on the value and talent that people with disabilities add to the workplace.

31.  JAN’s trusted consultants offer one-on-one guidance on workplace accommodations, the Americans with Disabilities Act (ADA) and related legislation, and self-employment and entrepreneurship options for people with disabilities. Assistance is available both over the phone and online.

33. ASSISTIVE TECHNOLOGY SERVICES are defined as any service that directly assists an individual with a disability in the selection, acquisition, or use of assistive technology devices that result in greater independence, safety of comfort of an individual are defined as any service that directly assists an individual with a disability in the selection, acquisition, or use of assistive technology devices that result in greater independence, safety of comfort of an individual.

34.  Assistive Technology is a tool used to meet a goal  An important distinction…

35.  Needs assessment  Psychosocial factors  Sensorimotor skills  Vision  Motor skills: strength, range of motion, fine motor  Sensation: light touch, deep pressure, proprioception  Cognitive abilities  Caregiver support  Environment of usage  Vendor support  Training/Technical Assistance

36.  Version 11 in 2010  Premium edition often used by people with fine motor impairments; Home edition for those with some ability to type/use mouse  Complicated; requires the ability to learn commands  Can be frustrating  More robust voice profiles mean less training “out of the box”

37. Headset Voice Recognition Software Trackball

38.  Text to speech  Facilitates reading fluency, but not comprehension  Useful for people with print or visual disabilities  Supports study skills  Natural Reader and Read Please have less features, can be downloaded free  www.naturalreaders.com www.naturalreaders.com  www.readplease.com www.readplease.com

39.  has severe dyslexia, works as Admin. Assistant  Difficulty reading and composing emails, letters  Unable to read mail  Uses iPhone as assistive device

40.  Allows math computations to be entered via the computer  Can replace need for handwriting math equations

41.  Screen magnification software  Can customize level of magnification needed  Also can read text on the screen

42.  Reads information on the screen  Replaces viewing of the monitor  Used by people without vision

46.  Significant impairments in movement of all extremities, voice output  Power wheelchair user  Used larger keyboard with keyguard and word prediction software in high school

47.  Voice recorder  Pulse Smartpen  Smartphone/PDA  iPod Touch, iPad

48.  Records audio while writing; uses written page as an index of audio content  Helpful for students who have difficulty taking notes AND listening  Also accommodates poor handwriting  Can upload files to computer  Applicable as a memory aid

49. iPod TouchiPad  Small, size of iPhone  Newest version has a camera (iPod touch 4)  Some apps only work when in WiFi area  No monthly fees associated with use  Cost: $199  Larger, “slate” size  New version has a camera (iPad 2)  3G version has internet access similar to cell service  3G version requires service contract ($40 monthly)  Cost; $499 for WiFi, $799 for 3G

50.  Calendar: schedule and reminders  Notes: record for log in, passwords, lists  Video: skill training, practice  Facetime: remote face to face contact for supervisors, job coach  Reminders: task list organizer/”to-do” list

51.  Usher at theater  Came to us for “difficulty with communication”  Anxious when approached by theater patrons for directions  Also needed reminders from mom for getting ready for work

52.  Mint (personal finance)

55. iStudiez

56. Jane McGonigal, game designer and author of Reality Is Broken -”WIRED” magazine: http://www.wired.com/magazine/2011/02/st_thompson_living_games/ “Games are the future of positive psychology”

60.  Accessibility Options  Sticky Keys  Filter Keys  On Screen Keyboard  Speech Recognition  Large Keyboards  Track ball mouse  Typing Aid  Word Prediction software (Word Q)  Speech Recognition Software (Dragon Naturally Speaking)

61.  Windows Accessibility  Magnifier  Narrator  High Contrast Keyboard  Magnifiers  Screen Magnification (ZoomText)  Screen Reader (JAWS)  Speech Recognition (Dragon Naturally Speaking)  CCTV * VDBVI, Virginia Department for the Blind and Visually Impaired a good resource

62.  Telephone amplification  Closed Captioning  Accessibility/Universal Access options for visual alerts and captions * VDDHH, Virginia Department for the Deaf and Hard of Hearing a good resource

63.  Assessment  Training  Technical Support  Follow-up (and accountability)  Family/caregiver support  Vendor support  Client is able to conceive successful use of AT

64.  Poor fit (Smartpen for kinesthetic learner)  Inexperience with AT/don’t know how to use it  Family/caregiver not buying into use/sabotages AT  Limited motivation to use AT (Not comfortable with tech, doesn’t like AT)  Limited motivation to achieve goal WITHOUT AT

65.  Your Smartphone as external hard drive for your brain  Google Calendar  Google Voice  Accessibility Features for Windows, Mac  Bluetooth…not just a headset anymore  Dropbox, Evernote  Websites for organization (www.skoach.com)

66.  Allan applied to City Year for a childcare position. Feedback from the coordinator was not positive. He didn’t believe that Allan’s application essay qualified him for the position. Allan has an intellectual disability and has difficulty putting his thoughts on paper.  What ideas do you have for reasonably accommodating Allan?

67.  http://askjan.org/soar/mr/4_writing.html http://askjan.org/soar/mr/4_writing.html  Depending on IQ and other cognitive abilities, people with intellectual or cognitive impairments may not be able to write, spell, sign documents, or otherwise communicate through written word.

68.  Options to accommodate include:  Provide templates or forms to prompt information requested  Allow verbal response instead of written response  Allow typed response instead of written response

69.  Use voice input on computer  Use spell-check on computer  Use a scribe to write the employee’s response  Provide ample space on forms requiring written response

70.  Every person with a disability has unique abilities  Reasonable accommodation is individualized according to the service description and the individual’s needs  Match the reasonable accommodation (that may include assistive technology to the) position/person, not the disability label

71. Our objective is to increase the numbers of individuals with disabilities in service and their satisfaction with the experience.

72.  List of State Tech Act Programs http://cresnaprojects.org/nattap/scripts/nattapontacts.pl http://cresnaprojects.org/nattap/scripts/nattapontacts.pl  Job Accommodations Network http://askjan.org/  ADA Resource Centers http://adata.org/Static/Home.aspx http://www.ada.gov/ http://adata.org/Static/Home.aspx http://www.ada.gov/  Bob Krollman Virginia Assistive Technology System Robert.krollman@drs.virginia.gov Robert.krollman@drs.virginia.gov