1. Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved. WebEx Operational Overview Edward Haig

2. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

3. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

4. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 Quote 1 1 Order 2 2 Customer Registration 3 3 Provisioning 4 4 Customer Enablement 5 5 Customer Adoption / Renewals 6 6

5. Cisco Confidential 5 © 2010 Cisco and/or its affiliates. All rights reserved. 1. Quote Partner and PAM coordinate, register deal & determine the license and configuration. Partner delivers quote 2. Order Partner submits order CSG-ops verifies and approves order (2-3 Days) Partner receives emails with Product Activation Key (PAK) 3. Customer Registration Partner follows the URL in PAK confirmation email to register in SWIFT On registration, partner supplies customer provisioning information in SWIFT or supporting email. Provisioning information Is in the GPL Ordering Guide Partner reviews implementation check list readying for next step. Order 2 2 MFG, Partner & CSG-OPS Customer Registration 3 3 Partner & Customer Quote 1 1 Partner & Customer

6. Cisco Confidential 6 © 2010 Cisco and/or its affiliates. All rights reserved. 4. Provisioning CSG Provisions – 7-10 Days Partner and customer receives email notification Partner verifies that site meets customer requirements 5. Customer Enablement Partner contacts customer for Site Introduction Meeting Partners Reviews implementation check list Partner notifies Cisco of Customer Implementation Check List Topics Integration with supporting Cisco Technologies Modify Intro Meeting. ppt template with Customer Site Information Site Implementation – Bringing on new users 90 Day Plan for Rollout to new users Tier 1 and Site Admin Support Review Account graduation from Partner back to Cisco Provisioning 4 4 Cisco OPS Provisioning Customer Enablement 5 5 Partner

7. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 Customer Adoption/ Renewals 6 6 Cisco Team & Partner 6.Customer Adoption Cisco WebEx leads ongoing customer support and adoption with active partner participation Fully prescriptive program available through Cisco WebEx Customer Advocacy Teams Renewals Cisco WebEx will deliver notifications to partner and customer In a prescribed time frame, metrics on account ‘health’ are analyzed and shared with the partner. Renewal quotations are delivered by partner. Renewal implementation reviewed with the Partner

8. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html

9. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html

10. Thank you.