1. Confidential and Proprietary Information © 2014 Express Scripts Holding Company. All Rights Reserved. 1 Confidential and Proprietary Information © 2014 Express Scripts Holding Company. All Rights Reserved. 1 Ferguson Civil Unrest Feb 19, 2015 gwweber@express-scripts.com Gene Weber Director, Business Resiliency

2. Confidential and Proprietary Information © 2014 Express Scripts Holding Company. All Rights Reserved. 2 Agenda… Ferguson Planning & Execution 3 Business Resiliency Program 2 Express Scripts Overview 1 Critical Success Factors 4

3. Confidential and Proprietary Information © 2014 Express Scripts Holding Company. All Rights Reserved. 3 Confidential and Proprietary Information © 2014 Express Scripts Holding Company. All Rights Reserved. Making the Use of Prescription Drugs Safer and More Affordable 1.4 Billion PRESCRIPTIONS PER YEAR 90 Million MEMBERS 3,200 CLIENTS 30,000 EMPLOYEES National Leader in Pharmacy Benefits

4. Confidential and Proprietary Information © 2014 Express Scripts Holding Company. All Rights Reserved. 4 Express Scripts’ Business Resiliency – Key Components Recovery Strategies & Plans Exercises Daily Monitoring Weather/Events Business Continuity DR Readiness DR Planning & Exercises DR Gap Mitigation Disaster Recovery Risk Discovery Risk Management Risk Mitigation OPS Risk Management Crisis Team Activation Crisis Management Crisis Communications Crisis Management Proactively protect our patients & clients from any major outage! Proactive Planning ENABLES Effective Crisis Management

5. Confidential and Proprietary Information © 2013 Express Scripts Holding Company. All Rights Reserved. 5 Ferguson Planning & Execution Activated Core Members / Crisis Command Team  Business Resiliency (Chair)  Corporate Security  Facilities  Corp Communications  Operations  HR Outlined Threats/Scenarios Developed Action Plan Leadership Engagement Frequent Reviews with Senior Staff Senior VP Guidance Reviews with Key OPS & IT leaders

6. Confidential and Proprietary Information © 2013 Express Scripts Holding Company. All Rights Reserved. 6 1. Employee Safety. 2. Continue Operations. 3. Proactively protect patients & clients from any major outage! Business Resiliency – Civil Unrest Priorities

7. Confidential and Proprietary Information © 2013 Express Scripts Holding Company. All Rights Reserved. 7 1.Employees unwilling to come to work Fear / Civil Unrest in their neighborhood 2.Employees unable to come to work Transportation Disruption / Violence 3.Single Building Shut Down 4.Multiple Buildings or Entire Campus Shut Down Civil Unrest Scenarios

8. Confidential and Proprietary Information © 2013 Express Scripts Holding Company. All Rights Reserved. 8 Alignment with Local / State Authorities Employee Safety & Physical Security Critical Infrastructure Protection Traffic Plans Security Cameras Social Media Monitoring Campus Defense Strategies Authorities… Capt Ron Johnson, MSHP Chief Jon Belmar, County Police Chiefs from Berkley, Normandy & UMSL County COO Chancellor, UMSL Others

9. Confidential and Proprietary Information © 2013 Express Scripts Holding Company. All Rights Reserved. 9 Business Interruption – Risk Mitigation Strategies Leader/Employee Communications Shift Workload & Work @ Home Recovery Strategies & Plans Refreshed Recovery Exercises Validated Work @ Home Capabilities & Infrastructure IT Infrastructure Readiness & Plan

10. Confidential and Proprietary Information © 2014 Express Scripts Holding Company. All Rights Reserved. 10 Command Center Operations Primary Command Center Secondary Command Center Tertiary Command Center – West Port Plaza Communications Plan: Periodic Updates, Everbridge, Walkie Talkies Activated Crisis Command Center & Processes… 1.Highway 70 / Hanley Protest 2.Grand Jury Announcement

11. Confidential and Proprietary Information © 2014 Express Scripts Holding Company. All Rights Reserved. 11 Critical Success Factors… Leadership  Senior Leadership Guidance  Alignment with Authorities  Cross Functional Leadership Engagement Communications (Tools & Processes) Plan & Execution  Scenarios  Playbooks  Exercises  Command Center

12. Confidential and Proprietary Information © 2014 Express Scripts Holding Company. All Rights Reserved. 12 QUESTIONS? Gene Weber Director, Business Resiliency gwweber@express-scripts.com 314-684-7675