1. Problem Solving in The Stressed-Out Organization

2. What is Stress??? Hans Selye – 1936 "the non-specific response of the body to any demand for change”

4. WWZD – What would a zebra do? Zebras stressors are physical Your stressors are also psychological and social You can feel stress by the simple action of signing your name on a credentialing document!

5. How Does Stress Affect You? Adrenaline Breathe Tense/Relax Cortisol

6. Signs Stress is Impacting Your Work Work “rents” free space in your head Irritation is the rule rather than the exception You lust after others’ jobs You know you’ll be happy when…… You start to talk about work and you get this look:

7. What Advice Are You Getting? Eat right Exercise Get plenty of rest Schedule downtime Meditate/Pray Just relax Just let it go So Why Don’t We Do It?????

8. 1. So do these things Eat right Exercise Get plenty of rest Schedule downtime Meditate/Pray Just relax Just let it go

9. 2. Use “The Funny Factor” Smarter More creative More intuitive Better social decisions

10. 3. Use your senses Sight Smell Sound

11. Define the problem Ask the question “Why?” What could I try? Try something Evaluate 4. Learn to Problem Solve © 2011 All Rights Reserved 11

12. To End: Stress and Attitude

13. RESOURCES 13

14. SPEAKER CONTACT INFORMATION Tami West – Morning Sky, LLC – info@tamiwest.com – Telephone: (615) 497-7714 – Web Site: www.tamiwest.com – Social Networking: ◦ www.facebook.com/TamiWestSeminars ◦ www. twitter.com/tamiwest 14