1. Business Performance Management – Driving Your Organization to Peak Performance Eduardo Niebles Director, International Business Development BST Global Proprietary & Confidential Copyright © 2005 BST Global

2. Current Business Information Landscape Disparate information systems Wealth of data Dispersed ecosystem Increasing client expectations

3. Challenges Islands of information Lack of proactive intelligence Inefficient collaboration Inability to competitively mine intellectual capital

4. The Real Mission of Information Management To promote competitive advantage through information, (executives) must do more than deliver solid technology. They must influence the enterprise toward a higher information orientation. Source: Gartner’s from Value to Advantage: Exploiting Information, June 2004

5. Information Orientation Correlates to Business Performance PeopleInformationTechnology Proactiveness Sharing Transparency Control Formality Integrity Sensing Processing Maintaining Organizing Collecting Management Innovation Business Processes Operations Business Performance Market Share GrowthMarket Share Growth Financial PerformanceFinancial Performance Level of InnovationLevel of Innovation Superior company reputationSuperior company reputation Source: Marchand, D., Kettinger, W. and Rollins, J., Making the Invisible Visible: How Companies Win with the Right Information, People and IT, London and New York: John Wiley and Sons, 2001

6. The Answer… Business Performance Management

7. Business Drivers Understand and act upon today’s information today, not tomorrow Companies make a quantum leap forward when they can illuminate and deal with significant business issues in real time Enables businesses to spend time making decisions – not gathering information to make a decision

8. The BPM Paradox Information growth in project-driven organizations multiplies daily Too much information can be a business detriment and cause confusion Information must be funneled, sorted and prioritized to equate to valuable business knowledge

9. Your Business is all About Projects

10. Win Work Client Relationship Management Key elements Lead identification Opportunity pursuit Contact management Proposal generation Client Relationship Management

11. Manage Work Enterprise Project Management Key elements Project initiation Project budgeting and scheduling Time and expenses Issues and risks Team collaboration Portfolio management Resource management Enterprise Project Management

12. Execute Work Enterprise Resource Planning Key elements Project procurement Project accounting Billing A/R and A/P Cash Flow General Ledger Enterprise Resource Planning

13. Analyze Work Business Intelligence Key Performance Indicators Data Mining / Correlation Trend / Dimensional Analysis Alerts / Notifications Dashboards Knowledge Management Analyze Work Analyze Work

16. Illustrations of BPM

17. Traditional Business Processes Project Initiation Project Billing Project Reporting & Status Update

21. Demonstration of Streamlined Business Processes Project Initiation Project Billing Project Reporting & Status Update Project Initiation Project Billing Project Reporting & Status Update

24. Technologies of A BPM Driven Enterprise Web-based Architecture (.Net) –Leveraging the Internet for access to information from anywhere, anytime Open Information Architecture (SQL, SDK, Data Mart) –Individual’s ability to make custom inquiries on the fly with drill down capability Portal technology (WSS) –Portal / Dashboard organized by role specific to your company and processes Application to Platforms (Word, Excel) –Process Automation using SmartDocs

25. Strategic Approach Articulate the need Identify pain points Map pain points to business opportunities Quantify business opportunities

26. Strategic Approach Develop a vision –Think holistically People – organizational structure, culture Process – core process definition / improvement Technology – people / process enabler –Start with business goals –Define business requirements based on goals

27. Q & A

28. Copyright © 2005 BST Global Telephone: (1) 813-886-3300 Web Site: www.bstglobal.comwww.bstglobal.com All rights reserved. No part of this proprietary and confidential document may be reproduced, duplicated, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of BST Global.