1. © 2009 Wipro Ltd - Confidential ICT in School Administration Conference on ICT Support for Universalisation of Secondary Education Wipro Consulting Services 27 th May, 2009

2. © 2009 Wipro Ltd - Confidential 2 2 Agenda Secondary Education and School Administration Proposed Scenario Key Imperatives for Implementation Expectations from ICT in School Administration

3. © 2009 Wipro Ltd - Confidential 3 Secondary Education and School Administration

4. © 2009 Wipro Ltd - Confidential 4 4 Secondary Education in India Universalization of primary education would entail a surge in demand for Secondary Education Need for increasing access (coverage) for universal enrolment Focus on universal retention, high quality learning ensuring optimum utilization of school administration / resources Total Number of Secondary Schools1,01,777 Total Number of Students at Secondary Level2.43 crore Population 14-16 yrs age group (as on 30.9.2004)4.71 crore Dropout Rate (Class I-X)60.41 *Source: Selected Educational Statistics (2004-05)- Outcome Budget 2007-08, Dept of School Education and Literacy Secondary Education Largely Responsibility of State Governments

5. © 2009 Wipro Ltd - Confidential 5 5 Secondary Education: Ecosystem STATE DEPARTMENT OF SCHOOL EDUCATION Directorate 1Directorate nDirectorate 2.. DISTRICT EDUCATION OFFICE SECONDARY SCHOOLS Student / Parent Teacher / Staff School Administration DEPARTMENT OF SCHOOL EDUCATION AND LITERACY, GoI Apex Level Bodies – NCERT, CBSE, etc.. Centrally Sponsored Schemes Policy Directives Educational Statistics Evaluations Support - Schemes Central Government School Supervision Examinations Supplies and Equip. Syllabus State Government Execute Policy Resource Management Teacher Recruitment Training DEPARTMENT OF SCHOOL EDUCATION AND LITERACY, GoI Apex Level Bodies – NCERT, CBSE, etc.. Centrally Sponsored Schemes Learning - Teaching Supplies and Equip. School Management School Finances Secondary School

6. © 2009 Wipro Ltd - Confidential 6 6 School Administration: Key Challenges (1/2)  Efficient Resource Tracking and Utilization  Teacher / student movement  Asset tracking  Impact on financial planning and budgeting  Informed Decision Making  Fragmented and fuzzy data  Non-standard formats and frequency  Manual handling of huge data  Delayed information collection and compilation

7. © 2009 Wipro Ltd - Confidential 7 7 School Administration: Key Challenges (2/2)  Coordination between Departments and Directorates  Lack of timely, structured & efficient information sharing  Duplication of data collection and compilation  Impact on implementation and monitoring of schemes  Increased Process Efficiency  Manual working leading to huge workload  De-centralized, non-standardized procurement  Technology enabled planning and school administration

8. © 2009 Wipro Ltd - Confidential 8 Expectation from ICT in School Administration

9. © 2009 Wipro Ltd - Confidential 9 9 Expectations: Student / Parent  Access to Quality Education  Ready access to information w.r.t the infrastructure, staff strength, teacher qualifications, schemes, etc.  Access to student data, results, admission formalities, etc.  Minimum physical interaction with department  Faster turn-around time of services  Efficient mechanism for grievance redressal and filing appeals

10. © 2009 Wipro Ltd - Confidential 10 © 2009 Wipro Ltd - Confidential 10 Expectations: Employee / Teacher  Need-based and customized capacity building / training  Simplified HR and payroll administration  Faster processing of disciplinary issues  Simplified office procedures and paper- less office environment  Greater transparency and accountability  Performance based incentives  Improve student-teacher ratio

11. © 2009 Wipro Ltd - Confidential 11 © 2009 Wipro Ltd - Confidential 11 Expectations: School Administration  Efficient internal office procedures and functions  Efficient enforcement of Acts, Rules and Procedures  Efficient scheme planning, monitoring and beneficiary identification process  Centralized maintenance of records for administrative convenience  Seamless information sharing and exchange with other departments  Accurate data and scheme statistics for the GOI and external agencies

12. © 2009 Wipro Ltd - Confidential 12 Proposed Scenario

13. © 2009 Wipro Ltd - Confidential 13 © 2009 Wipro Ltd - Confidential 13 Secondary Education: ICT Enabled Ecosystem (1/2) National Secondary Education Portal Education Administrator (National) State Secondary Education Portal Directorates Districts School Education Administrator (State) Education Administrator (District / School) Student Teacher Student – Teacher Learning School Administration Decision Support System Procurement System Grievance Redressal Inter-department Integration System Student DB Teacher DB School DB Asset DB Accounts DB Document DB Scheme DB Grievance DB

14. © 2009 Wipro Ltd - Confidential 14 © 2009 Wipro Ltd - Confidential 14 Students and Academic Management Staff Management Infrastructure Management General Administrations Personal record information Enrolment & attendance/leave information Examination Performance & Analysis Fees Management Personal record information Attendance, leave & transfer information Training Salary Management Performance Analysis Building details Facility Indicators Hardware & Software Dak Monitoring Fund & Grant management Inventory Management Procurement Management Secondary Education: ICT Enabled Ecosystem (2/2) GEO INFO SYSGEO INFO SYS BUSINESSINTELLIGENCEBUSINESSINTELLIGENCE

15. © 2009 Wipro Ltd - Confidential 15 Key Imperatives during Implementation

16. © 2009 Wipro Ltd - Confidential 16 © 2009 Wipro Ltd - Confidential 16 Potential Issues during Implementation (1/2) Ownership Legal & Regulatory Change Management Centralized Vs Decentralized Overall ownership of the initiative at State Level Ownership at district / sub-district levels Acceptance of suggested changes by employees Capacity / skill enhancement Awareness / acceptance among students / teachers Government orders for implementation of changes Service delivery based on electronic submission Acceptance of database for reference for service delivery

17. © 2009 Wipro Ltd - Confidential 17 © 2009 Wipro Ltd - Confidential 17 Potential Issues during Implementation (2/2) Implementation & Sustenance Technology / Infrastructure Product Vs Bespoke Standard architecture Integration across Departments Connectivity (SWAN) / readiness of State Continuity of key project champions Project reviews and escalation procedure Adherence to SLAs in view of manual workflows Budgets for sustenance( AMC, Consumables) Fading away of the initiative in the absence of back-end automation Coordination between stakeholders How can we address these issues and define parameters to measure the success

18. © 2009 Wipro Ltd - Confidential 18 © 2009 Wipro Ltd - Confidential 18 Our Learning – Addressing the Potential Issues (1/2) Projectized Approach M1M2M3M4M5……… Portal Dev. STQC Audit Trainings Infra Deployment Projects/ Timelines Roll out activities Rollout is planned from DAY ONE Projectized approach Robust monitoring mechanism (Central PMU) Leverage best practices across States Measurement Parameters Success of project to be measured based on No. of services being delivered/availed by student / teacher No. of participating line departments Student / Teacher / Administration satisfaction index (based on survey)

19. © 2009 Wipro Ltd - Confidential 19 © 2009 Wipro Ltd - Confidential 19 Our Learning – Addressing the Potential Issues (2/2) Institutional Framework Core team under State Dept. for running the project Conduct workshop with all the key stakeholders to arrive at a consensus State IT Agency to play a critical role for sustaining the initiative Technology / Infrastructure Initiate rollout of infrastructure based on connectivity, status of CSC deployment and SDC availability Close coordination with line departments / State IT Nodal agency for bridging the technology readiness gap

20. © 2009 Wipro Ltd - Confidential 20 Q & A

21. © 2009 Wipro Ltd - Confidential Thank You Muralidhara Honnur Head, Industry Services – Government Wipro Consulting Services muralidhara.honnur@wipro.com