1. Chapter 7 Information Systems for Enterprise Collaboration

2. Intranets and Extranets zHow important are Intranets and Extranets in business?………… z80% of Fortune 500 had Intranet in place in mid 90’s zMore Intranet servers than Internet servers zSo what is an Intranet?……….

3. Intranets zA network inside an organization that uses Internet technology to function (A browser, TCP/IP, HTML or equivalent) zSecurity is provided via passwords, work group authorizations, encryption, firewalls, etc. zCan be linked to an Extranet to allow communications between business partners

4. Intranet Applications zTechnology companies have been the biggest investors and developers so far zConsidered as fundamental as a telephone zIntranets are used to offer basic functions to workers and associates such as project management, time keeping, scheduling, e-mail

5. Enterprise Collaboration zIntranet Groupware can be used to form productive discussion groups, videoconferencing, and other yet to be developed methods of communications zIntranets allow for corporate communications via update pages, newsletters, corporate wide search capabilities, etc.

6. Additional Business uses zMany organizations are using an Intranet to connect and access legacy systems such as mainframes zAccomplished through a portal similar to Yahoo!, Excite!, AOL, etc. zThese corporate portal pages can be customized to the individual similar to traditional Internet pages

7. Necessary Elements of an Intranet zTCP/IP client/server network zWeb browsers and server software zHTML or other type of web publishing software zNetwork management software zSecurity software

8. What's it worth? zTypically an Intranet has an ROI (return on investment) over 1000% annualized! zPayback period measured in days or weeks zAn Intranet is a low risk investment zAdditional cost savings in elimination of paper, efficient work, human resource uses

9. Cost Savings Attributable to Training zLearning how to use a browser is easy zFamiliar interface (comfortable) zBest method is to learn systems online zTraining can be self paced (no classroom pressures)

10. Extranets zExpanding upon the Intranet, we can develop an Extranet using the same technology zCan use own hardware and software to create a private network or…. zCan use the Internet as the infrastructure backbone and create a Virtual Private Network (VPN)

11. Future Uses of Intranets and Extranets zCompanies are moving beyond the publishing and content stage zBeginning to use OLAP and OLTP to access and develop databases, warehouses, processors, etc.

12. Enterprise Collaboration Systems zThe goal of enterprise collaboration is to enable yCommunication - sharing information yCoordination - effective use of resources yCollaborate - joint effort to accomplish organizational objective

13. Teams and Workgroups zWorkgroup - two or more people working on the same task zTeam - a collaborative workgroup committed to working together on the same projects zVirtual team - collaborative workgroup accomplishing work despite barriers

14. Enterprise Collaboration System zIs an information system and must have ypeople yhardware ysoftware ydata ycommunications tool

15. Enterprise Collaboration zRemember that enterprise collaboration can be and usually is a cross functional activity zRequires the use of a Groupware product to satisfy the software need

16. Groupware Products zSome common software products that support enterprise collaboration are yLotus Notes yNovell GroupWise yMicrosoft Exchange yNetscape Communicator

17. Additional Products zApplication software suites can assist in collaboration zElectronic communications tools (e-mail, voice mail, bulletin boards, internet phone, paging, etc.) zElectronic conferencing tools include electronic meeting rooms, voice conferencing, whiteboarding, etc.

18. Data and Voice Conferencing zVideoconferencing - Realtime meetings using video capture, voice capture zTeleconferencing - Same as videoconferencing except in a larger setting zDownside is data transmission speeds zBecoming less of an issue

19. Collaborative Work Management Tools zAllow for the management of collaborative work zTime scheduling and calendaring zTask and project management (hourly estimates, time overruns, etc.) zWorkflow (Gantt charts, flow charts) zKnowledge management

20. The End zNext week Chapter 8