1. Assessment Tomorrow, Bangalore October 2007 Mike Dawe City & Guilds eAssessment and Assessment of Skills

2. Agenda 1.City & Guilds: Transforming the Learning Experience 2.GOLA (Global On-Line Assessment) Programme 2001-2007 3.Assessment of Skills 4.Lessons learned : benefits & change 5.Learner Support Products : integrating e- assessment & e-learning

3. City & Guilds : transforming the learning experience Company and registered charity with Royal Charter, founded in 1878: 202 candidates. Misson: Skills for Prosperity City & Guilds Group today includes: two awarding bodies which between them make City & Guilds the largest awarding business in the UK Vocational Education and Training market – 1.8 million registrations in 2007. New Ventures City & Guilds Institute City & Guilds Group turnover £50m in 2001 has grown to £95m 2007.

4. City & Guilds: transforming the learning experience To link e-learning and e-assessment and create an integrated learning portfolio, fit for purpose. To ensure content and qualifications matched industry’s and e- commerce contemporary needs, from apprentice to postgraduate levels, license to practise, and Continuing Professional Development (CPD). To deliver education to demand-led, not supply-led “market”, with a learner focus, teaching & learning materials.

5. e-Assessment and e-Learning www.SmartScreen.co.uk – new subscription model launched. Learning portal supporting over 100 qualifications, over 42,000 pages of learning and teaching materials, over 2,500 centre subscriptions Global on-line assessment system (GOLA). www.cityandguilds/GOLA - Over 2.15m tests delivered to date since 2002 in over 100 different awards. International candidates also testing. www.CPDAdvantage.co.uk designed for teachers and launched in Scotland September 2003. Chartered Teacher Status (post graduate). Underpinning Knowledge Tests - formative assessments launched 2006 in Hair & Beauty and Hospitality & Catering. e-Portfolio launched 2004.

6. 1. Market share: Test when ready Immediate results 2. Efficiencies No paper Improve test space usage Accuracy Policy was that all tests would be delivered on GOLA Reasons for GOLA implementation

7. Implications on measurement Test when ready requires that students receive a personal exam. Immediate results require that there is no moderation. Are some candidates unfairly advantaged? Candidates with particular requirements

8. Centre and GOLA Test Locations Rollout Over 6,500 Centre locations in UK ●Located in large population centres ●Located with learners ●Located at the work place ●Located anywhere – mobile! Technology in Centres can be enabled in 15 minutes 300-500 Centres enabled per quarter: 4,500 currently active GOLA enabled Centres In strategic partnership with Promissor, Pearson VUE

9. on-screen assessment volumes

10. benefits to centres Increased learner engagement, and achievement Reduced learner drop out Reduced administration costs Reduced trainer time on assessment Improved assessment turnaround time Develop IT skills of learners / staff Improved staff morale Improved quality standards Improved consistency and transparency of assessment More transparent internal communication

11. Benefits to employers

12. benefits to learners Improves motivation and likelihood of success Fit assessment around working lives (time and location) Test when ready – move through learning programme at a rate that is good for them Proof of qualification immediately / retake rapidly Reduced post exam stress Swift re-sits if necessary no 6 month wait for next paper

13. What next? ●Innovation in question types ●Working with business partners to take benefits to new markets (Chartered Insurance Institute) ●Expand the network outside the UK (India, South Africa, Kenya, Malaysia, Bahrain)

14. Assessment of skills - ePortfolios Storage and presentation of learners’ work over time Proof of learner competence A record of achievement over a lifetime of learning Gathering evidence to show competence Mapping of that evidence against national occupational standards. Quality assurance

15. Assessment of skills - ePortfolios

18. ‘40% reduction in the admin of candidate’s work. Learners can see exactly where they are… you can see people who are falling behind much earlier and comment or help them’ ‘It saves on the amount of paperwork you have to move from one place to another, it also gives the candidate more access and freedom to do their own work… you can see exactly where someone is on a particular piece of work, you as an assessor can give instant feedback… the major benefits are administrative’ ‘Looks good for the college, forward thinking’ Benefits

19. Market research has also identified the following benefits: learner ownership of learning programmes integrated learning and assessment learner retention faster, more efficient learning programmes greater transparency for funding organisations greater transparency for quality assurance reduced bureaucracy. However, it’s not all good news… Benefits

20. ‘Not everyone has easy access or the ability to use it… the system took six months to set up and customise to this organisation’s needs’ ‘We have had a huge number of updates – it hasn’t been a success, we have to have it upgraded continually and I don’t think it should have been set up until it was ready’ ‘Trying to interpret what the awarding body requirements are eg signatures on work, ink and electronic signatures’ ‘Changing staff mindset – when different students use different systems it creates confusion’ Lessons Learned

21. Integration - proactive Collaboration with Harcourt Offering of learning support package including text books, tutor material, web portal with e- learning support First package is for Professional Cookery (Level 2) was launched in February 2007 with a very good response so far from the market with £93k of sales Package for Health & Social Care qualifications to be launched from this month.

22. Questions? Contacts at City & Guilds: Mike Dawe, City & Guilds Institute – mike.dawe@cityandguildsinstitute.com Group Director, New Ventures - geraldine.kenney-wallace@cityandguilds.com Business Development – vas.skoulidou@cityandguilds.com Director, Publishing City & Guilds Awards - andrew.pember@cityandguilds.com