1. The University of Nottingham Case Study: Supporting International Staff at the University of Nottingham Peter McCracken – Deputy Director of Human Resources

2. Contents Drivers for Change What we’ve done to support international staff Feedback The University of Nottingham

3. "A truly global university" With more than 35,000 students from around 150 countries studying across campuses in China, Malaysia and the UK, Nottingham truly is an international institution. The University of Nottingham

4. Malaysia The University of Nottingham Malaysia Campus opened in September 2000 to become the first campus of a British University in Malaysia and one of the first anywhere in the world New Campus outside KL in September 2005 Now 3,500 students The University of Nottingham

5. China The University's strong links with China resulted in an invitation to become the first foreign university to establish an independent campus, under new legislation passed in China in 2003. Ningbo (near Shanghai) opened to students in 2005 Now 4,000 students The University of Nottingham

6. The international quarter Talent Wars: The international market for academic staff (UUK policy briefing, July 2007) 27 per cent of all academic staff appointed are non-UK nationals (% increasing) The major countries of origin of non-UK academic staff working in UK universities are Germany, China, the United States, the Republic of Ireland, Italy and France Many countries are engaged in higher education reforms that should result in more effective and efficient systems. It will also mean increased international competition for highly qualified academic staff as countries try to retain them in their own systems or at least to encourage them to return after a period overseas The University of Nottingham

7. Inpatriation versus Expatriation Sending staff to China and Malaysia Relocation package Accommodation support Private medical insurance Home leave flights International schooling etc The University of Nottingham

8. Approach: Trial (& Error) PlanDoReview The University of Nottingham

9. International Staff Forum Feedback: The University of Nottingham How do I open a bank account (when I don’t have a UK address)? How can I get suitable accommodation? Help me understand the Points Based Immigration System! ? ?

10. The University of Nottingham

11. Immigration The University of Nottingham

12. Finance The University of Nottingham

13. Accommodation The University of Nottingham

14. Culture Quiz 1.Queen Elisabeth II is our current monarch. Who is next in line to the throne? 2.Which UK football club did David Beckham play for? 3.Which river runs through Nottingham? 4.How far is it from London to Nottingham (250km, 180km or 100km) 5.The capital city of Scotland is: 6.The patron saint of England is: 7.Which vegetable is the emblem for Wales? 8.Guy Fawkes Night/Bonfire Night is in which month? The University of Nottingham

15. Website stats (March 2010) The University of Nottingham Visits (Ave)Views Time Viewed International Staff – front page1,1091,342 0:04:55 Accommodation183298 0:10:06 Immigration114135 0:01:47 Finance - Banking106128 0:00:48 Tier 2 (Sponsored Skilled Worker)105183 0:00:49 Cost of Living92128 0:01:56 Useful Contacts83103 0:01:23 When you arrive7990 0:01:30 Salary75100 0:00:58 Research7177 0:02:17 UK Culture3944 0:02:36 Learning & Teaching3550 0:01:11

16. Visitors to website The University of Nottingham Approx 1,500 visitors per month March 2010

17. Induction International Staff Induction Event Approx 20 attendees Useful feedback The University of Nottingham PlanDoReview

18. Other initiatives Welcome e-mail Linking to website and outlining services available Airport Collection Assistance with Accommodation Mentoring scheme Language classes for the partners of international staff The University of Nottingham

19. Survey: newly arrived international staff Seeking feedback on specific services offered How well they felt supported by the University Results Mixed response Driven by experience of accommodation? Driven by country of origin? (Different levels of expectation) The University of Nottingham

20. English Language “Eh up me duck!” Survey of international staff Of respondents who were not native English speakers, approx 20% professed to having problems working with English esp. listening and speaking Struggling to understand the pronunciation/accent of colleagues Making themselves understood by students Also - emails – trying to get the tone right Native speakers not making allowances for non native speakers The University of Nottingham ??

21. Summary Drivers UoN Identity Talent Wars In- v Ex- patriation Staff Staff Forum Induction Event Language Survey Initiatives Website Accomm Services Airport Collection Mentors Language Support Welcome email The University of Nottingham