1. “Training excellence in a multicultural environment” Amman, 8 May 2012 (c) IRU Academy 2012 Robert Makondo KTTDC Director, Mowasalat, Qatar

2. Introduction As the world turning into a smaller place, diversity of culture becomes an integral part of today’s society. Everyone is everywhere! You will find Americans, Europeans, Asians, Africans, Arabic etc., all together under single roof in the work places. (c) IRU Academy 2012

3. How to create a multicultural training environment: LanguageLanguage Training CurriculumTraining Curriculum Instructional Approach TechnologyInstructional Approach Technology Create a multicultural training environment (c) IRU Academy 2012

4. Key aspects of System Approach to Training Any training developed and implemented by using System Approach to Training will provide you with a process to determine 1.What to train 2.Where to train 3.When to train 4.How to train 5.Who to train 6.How well to train (c) IRU Academy 2012

5. System Approach to Training Design Develop ConductValidate Analyze (c) IRU Academy 2012

6. KTTDC’s Model Excellence in Training (c) IRU Academy 2012 PRACTICE How it is done PRACTICE SHOW SHOW EXPLAIN EXPLAIN Instructor Instructor & Trainee Trainee What I hear, I forget What I see, I remember What I do, I understand

7. Performance Analysis Needs Gather Data Perceived performance Problem Problem worth Fixing ProblemProblem StartStart EndEnd Desired Result Current Result Gap or Need Perceived performance Problem Needs Analysis Factor Analysis Range of Solutions Identified Solution Analysis Training Solution Non-Training Solution Training Solution DESIGN PHASE (c) IRU Academy 2012

8. How do you train for Excellence Ensures that training relates to the jobEnsures that training relates to the job Ensures that the trainee has the skill, knowledge, attitude and experience to perform the jobEnsures that the trainee has the skill, knowledge, attitude and experience to perform the job Shape an employee in a corporate imageShape an employee in a corporate image (c) IRU Academy 2012

9. (c) International Road Transport Union (IRU) 2012 13 Triangles of Safe Driving

10. Design of curriculum specified by the customer using the systems approach to trainingDesign of curriculum specified by the customer using the systems approach to training Delivery using trainees prime language to ensures maximum learning takes placeDelivery using trainees prime language to ensures maximum learning takes place Inducting trainees into a community of practice of both the organization and the countryInducting trainees into a community of practice of both the organization and the country Trainees background behaviorists rootTrainees background behaviorists root Challenges in a multicultural training environment (c) IRU Academy 2012

11. (c) International Road Transport Union (IRU) 2012 International Association for Driver EducationInternational Association for Driver Education Royal Society for the Prevention of AccidentsRoyal Society for the Prevention of Accidents KTTDC MEMBERSHIPS The Chartered Institute of Logistics and Transport (UK)The Chartered Institute of Logistics and Transport (UK) Smith SystemSmith System

12. (c) International Road Transport Union (IRU) 2012 KTTDC ACCREDITATIONS ISO 9001:2008 Certified byISO 9001:2008 Certified by National Safety CouncilNational Safety Council City & GuildsCity & Guilds

13. Conclusion Benefits associated with a multicultural environment in training Encourage cooperative social skillsEncourage cooperative social skills Unity in diversityUnity in diversity Boosted self esteemBoosted self esteem All of this in turn only does good to the key component for a safe and sustainable development of the road transport industry. (c) IRU Academy 2012