1. Disability Services 101

2. It’s a Jungle in Here!

3. Disability Services 101 It’s a Jungle in Here!

5. What You Need to Have Policies Procedures Record Keeping Communication – students, other depts. Evaluation Technology Support System Policies Procedures Record Keeping Communication – students, other depts. Evaluation Technology Support System

6. POLICIES Federal Legal Mandates –Section 504 of the Rehabilitation Act of 1973 –Americans with Disabilities Act of 1990 –Family Educational Rights and Privacy Act (FERPA) Federal Legal Mandates –Section 504 of the Rehabilitation Act of 1973 –Americans with Disabilities Act of 1990 –Family Educational Rights and Privacy Act (FERPA)

7. POLICIES Section 504 of the Rehabilitation Act of 1973 –College must eliminate discrimination based on disability. “Disabled” means any person who has a physical or mental disability that substantially limits major life activity, has a record of such impairment, or is regarded as having such impairment Individual cannot be denied access or participation Section 504 of the Rehabilitation Act of 1973 –College must eliminate discrimination based on disability. “Disabled” means any person who has a physical or mental disability that substantially limits major life activity, has a record of such impairment, or is regarded as having such impairment Individual cannot be denied access or participation

8. POLICIES Section 504 of the Rehabilitation Act of 1973 –College must provide academic adjustments and auxiliary aids to individual who currently has a disability that substantially limits a major life activity Allows documentation requirement Section 504 of the Rehabilitation Act of 1973 –College must provide academic adjustments and auxiliary aids to individual who currently has a disability that substantially limits a major life activity Allows documentation requirement

9. POLICIES Americans with Disabilities Act of 1990 –Extends protections to the private sector –Affords the protection of the federal government –Title 1, Employment –Title II, State/local government –Title III, Public Access Areas Americans with Disabilities Act of 1990 –Extends protections to the private sector –Affords the protection of the federal government –Title 1, Employment –Title II, State/local government –Title III, Public Access Areas

10. POLICIES Family Educational Rights and Privacy Act (FERPA) –Confidentiality of personal information –“Need to know” coverage (limited) –Emergency or other extreme situations –Requests to share information with third parties –Records management/maintenance Family Educational Rights and Privacy Act (FERPA) –Confidentiality of personal information –“Need to know” coverage (limited) –Emergency or other extreme situations –Requests to share information with third parties –Records management/maintenance

11. “Qualified” Documentation requirements –Who can provide? –How current must it be? –What information is required? –Impact on academic functions? Documentation requirements –Who can provide? –How current must it be? –What information is required? –Impact on academic functions? POLICIES

12. “Eligibility” Admission to the institution Admission to specific programs of study Participation in specific program functions –Field experiences –Practice teaching –Apprenticeships –Service Learning Admission to the institution Admission to specific programs of study Participation in specific program functions –Field experiences –Practice teaching –Apprenticeships –Service Learning POLICIES

13. Technical Standards Necessary for some programs –Nursing –Health Sciences –Education Cannot be designed to eliminate disabled Necessary for some programs –Nursing –Health Sciences –Education Cannot be designed to eliminate disabled POLICIES

14. Student Rights and Responsibilities Institution Rights and Responsibilities Disability Services Rights and Responsibilities Student Rights and Responsibilities Institution Rights and Responsibilities Disability Services Rights and Responsibilities

15. POLICIES Student Rights –Equal Access –Timely Response –Appropriate Accommodations –Confidentiality –Independence Student Rights –Equal Access –Timely Response –Appropriate Accommodations –Confidentiality –Independence

16. POLICIES Student Responsibilities –Self-disclosure –Provide current documentation that meets requirements –Request accommodations in a timely manner –Abide by student code of conduct Student Responsibilities –Self-disclosure –Provide current documentation that meets requirements –Request accommodations in a timely manner –Abide by student code of conduct

17. POLICIES Institution Rights –Establish appropriate criteria for admission/participation –Require documentation to establish eligibility for accommodations –Enforce academic and behavior codes Institution Rights –Establish appropriate criteria for admission/participation –Require documentation to establish eligibility for accommodations –Enforce academic and behavior codes

18. POLICIES Institution Responsibilities –Impartial application of standards –Provide appropriate accommodations and services in a timely manner –Maintain confidentiality of student records Institution Responsibilities –Impartial application of standards –Provide appropriate accommodations and services in a timely manner –Maintain confidentiality of student records

19. POLICIES Disability Services Rights –Determine appropriate accommodations on a case-by- case basis –Require reasonable notice –Access academic records –Establish parameters for receiving auxiliary aids and services Disability Services Rights –Determine appropriate accommodations on a case-by- case basis –Require reasonable notice –Access academic records –Establish parameters for receiving auxiliary aids and services

20. POLICIES Appeals –Process? –Time line? –Resolution? –Further appeal? Appeals –Process? –Time line? –Resolution? –Further appeal?

21. POLICIES Other Policies –Housing –Service Animals –Equipment Loan –Interpreter/Captionist Services –Study Abroad –Distance Learning Other Policies –Housing –Service Animals –Equipment Loan –Interpreter/Captionist Services –Study Abroad –Distance Learning

22. POLICIES –Testing –Notetakers/Readers –Alternate Format Materials –Priority Registration –Full-time vs part-time status –???????????????????? –Testing –Notetakers/Readers –Alternate Format Materials –Priority Registration –Full-time vs part-time status –???????????????????? Other Policies

24. PROCEDURES Office Procedures –Intake –Arranging Accommodations –Maintaining Records –Services –Equipment/Software/Supplies –Appeals Office Procedures –Intake –Arranging Accommodations –Maintaining Records –Services –Equipment/Software/Supplies –Appeals

25. PROCEDURES Intake –Self-disclosure (to whom, when, how) –Documentation review –Release of information (to whom, when, how) –Determination of accommodations DSSS decision based on evidence Negotiation – student/institution Intake –Self-disclosure (to whom, when, how) –Documentation review –Release of information (to whom, when, how) –Determination of accommodations DSSS decision based on evidence Negotiation – student/institution

26. PROCEDURES Arranging Accommodations –Request (how, when, to whom) –Communication with faculty –Coordination with other departments –Funding –Periodic review Arranging Accommodations –Request (how, when, to whom) –Communication with faculty –Coordination with other departments –Funding –Periodic review

27. PROCEDURES Maintaining Records –Documentation records separate from contact records greater security required Shared when, with whom? –Contact records Notes on contacts with student, services, follow-up –How long should records be kept? Maintaining Records –Documentation records separate from contact records greater security required Shared when, with whom? –Contact records Notes on contacts with student, services, follow-up –How long should records be kept?

28. PROCEDURES Services (reader, notetaker, scribe) –Who determines most appropriate? –“Student” vs “Professional” service –Student Responsibilities Services (reader, notetaker, scribe) –Who determines most appropriate? –“Student” vs “Professional” service –Student Responsibilities

29. PROCEDURES Services (interpreter/captionist) –Who determines most appropriate? –“Student” vs “Professional” service –Student Responsibilities –State Bid/Contract requirement Requires more lead time No flexibility Services (interpreter/captionist) –Who determines most appropriate? –“Student” vs “Professional” service –Student Responsibilities –State Bid/Contract requirement Requires more lead time No flexibility

30. PROCEDURES Equipment/Software/Supplies –Who determines most appropriate? –Yours/Mine/Ours? –Installation/maintenance –Checkout Procedures –Consequences for non-return Equipment/Software/Supplies –Who determines most appropriate? –Yours/Mine/Ours? –Installation/maintenance –Checkout Procedures –Consequences for non-return

31. PROCEDURES Appeals –To Whom? –When? –Process written/in person hearing/informal meeting –Possible resolutions Appeals –To Whom? –When? –Process written/in person hearing/informal meeting –Possible resolutions

33. PROGRAM ACCESS Academic Accommodations Classroom Accommodations Out-of-Classroom Accommodations Testing Academic Accommodations Classroom Accommodations Out-of-Classroom Accommodations Testing

34. PROGRAM ACCESS Academic Accommodations –English composition –Foreign Language –Mathematics To substitute or not to substitute? Academic Accommodations –English composition –Foreign Language –Mathematics To substitute or not to substitute?

35. Classroom Accommodations PROGRAM ACCESS Notetaking Tape recording Assistive technology Adapted materials Interpreter/captionist Lab Assistance Notetaking Tape recording Assistive technology Adapted materials Interpreter/captionist Lab Assistance Reader Scribe Personal aide Reader Scribe Personal aide

36. Out-of-class Accommodations –Library assistance –Tutoring –Study groups –Projects –Internships/field experiences/study abroad –Student activities –Computer labs, other labs Out-of-class Accommodations –Library assistance –Tutoring –Study groups –Projects –Internships/field experiences/study abroad –Student activities –Computer labs, other labs PROGRAM ACCESS

37. Testing –Extended time – how much? –Location – low distraction? private? –Assistive technology –Scheduling –Rescheduling –Test security Testing –Extended time – how much? –Location – low distraction? private? –Assistive technology –Scheduling –Rescheduling –Test security PROGRAM ACCESS

39. HOUSING ACCESS Reserving rooms (priority?) Roommate/no roommate? Cost? Meal plan/food preparation in room? Assistance animals Therapy animals Behavior codes Medical emergencies Emergency evacuation Reserving rooms (priority?) Roommate/no roommate? Cost? Meal plan/food preparation in room? Assistance animals Therapy animals Behavior codes Medical emergencies Emergency evacuation

40. PHYSICAL ACCESS Parking Buildings Classrooms Laboratories Library Activity areas Parking Buildings Classrooms Laboratories Library Activity areas Computer labs Residence halls Special labs Recreation facilities Dangerous equipment Construction Computer labs Residence halls Special labs Recreation facilities Dangerous equipment Construction

42. TECHNOLOGY ACCESS Computers Textbooks Audio-visual materials Web pages WebCT/Vista, Blackboard Section 508 of the Rehabilitation Act Computers Textbooks Audio-visual materials Web pages WebCT/Vista, Blackboard Section 508 of the Rehabilitation Act

43. TECHNOLOGY ACCESS Computers –JAWS/Kurzweil 1000 (blind) –Zoomtext (low vision) –Dragon (mobility impairment/LD) –WYNN/Kurzweil 3000 (LD) –Spell check/grammar check –Word prediction –Adapted keyboards\alternate input Computers –JAWS/Kurzweil 1000 (blind) –Zoomtext (low vision) –Dragon (mobility impairment/LD) –WYNN/Kurzweil 3000 (LD) –Spell check/grammar check –Word prediction –Adapted keyboards\alternate input

44. TECHNOLOGY ACCESS Textbooks –AMAC –Recording for the Blind & Dyslexic Requires special player or software –Scan-and-Read Pro Student can scan and read independently –OmniPage/FineReader & scanner Alternate text production in-house Textbooks –AMAC –Recording for the Blind & Dyslexic Requires special player or software –Scan-and-Read Pro Student can scan and read independently –OmniPage/FineReader & scanner Alternate text production in-house

45. TECHNOLOGY ACCESS Audio-Visual Materials “Accessible Digital Media Design Guidelines for Electronic Publications, Multimedia and the Web” –http://ncam.wgbh.org/publications/adm/http://ncam.wgbh.org/publications/adm/

46. TECHNOLOGY ACCESS Audio-Visual Materials –Captioning videos Magpie (Quicktime, Windows Media Player, SMIL) (http://ncam.wgbh.org/webaccess/ma gpie/)http://ncam.wgbh.org/webaccess/ma gpie/

47. TECHNOLOGY ACCESS Audio-Visual Materials –Overstream.net Add subtitles to online videos (YouTube)

48. TECHNOLOGY ACCESS Audio-Visual Materials –DIY procedures http://deafness.about.com/cs/accessibility/a/w ebvideocc.htmhttp://deafness.about.com/cs/accessibility/a/w ebvideocc.htm RealPlayer captioning (RealText) –http://service.real.com/help/library/guides/realtext/r ealtext.htm McIntosh captioning (MoviePlayer) –http://www.firstmonday.org/issues/issue3/freed/

49. TECHNOLOGY ACCESS Audio-Visual Materials –Web pages W3 Web Accessibility Initiative –http://www.w3.org/WAI/http://www.w3.org/WAI/ –Priority 1, 2, and 3

51. DISTANCE LEARNING “Hybrid” courses – access to campus services On-line courses – no campus services –Accommodations? Students from your institution testing at remote locations Students from remote locations testing at your institution “Hybrid” courses – access to campus services On-line courses – no campus services –Accommodations? Students from your institution testing at remote locations Students from remote locations testing at your institution

52. THE FUTURE Success is all about... where you put the focus Success is all about... where you put the focus

54. THE FUTURE ACPA – “The Student Learning Imperative” –Enhancement of Student Learning and Personal Development through – Resource allocation Collaboration with other campus agents Employing experts in the teaching and learning process Policies and practices based on research on student learning ACPA – “The Student Learning Imperative” –Enhancement of Student Learning and Personal Development through – Resource allocation Collaboration with other campus agents Employing experts in the teaching and learning process Policies and practices based on research on student learning

55. THE FUTURE State mandates – –Retention, progression, graduation –Fiscal responsibility –Customer Service State mandates – –Retention, progression, graduation –Fiscal responsibility –Customer Service

56. Where are we going and... how will we get there???

57. The difference between stress and distress

58. Stress

59. Distress

61. Have a blest week!