1. HOW TO SELL A VILLA VACATION Presented by Robert Eastman Managing Director The Villa Experience by Travel Impressions

2. GOALS OF TODAY’S SEMINAR Demystify The Villa Selling Process Learn About The Different Types of Villa Vacations Help You Build Repeat Business and Referrals From Villa Clients

3. Aquamare, Virgin Gorda

4. Dedicated Villa Advisor Staff Lisa O’Donnell – Villa Advisor Tim Roney – Villa Advisor Theresa “Terry” Hackett – Villa Advisor Natalie Dowling – Villa Advisor Giovanna Pfeiffer - Concierge

5. Our Suppliers We don’t work with individual owners that we find on the internet Professional Management Companies Teams of Maintenance people Complete Portfolios Able to change villa in an emergency Accountability

6. TYPES OF VILLA CLIENTS The Seasoned Traveler More Space But With Hotel Services Want Pampering All The Time Honeymoons & Destination Weddings

7. Beaulieu, St. Martin

8. SEASONED TRAVELER Comfortable On Their Own Can Do Without A Staff Want The Adventure Of A New Experience Can Stay In Almost Any Villa

9. CLIENTS THAT NEED MORE SPACE WITH HOTEL SERVICES More Room For Family Reunions, Weddings or Incentive Groups, Corporate Meetings/Retreats Resort Villas With Hotel Services

10. CLIENTS THAT WANT TOTAL PAMPERING Willing To Pay For Pampering Want A Villa With Full Staff Want A Villa As Luxurious As Their Residence

11. HONEYMOONS 1 or 2 BR villas with private pool or hot tub Larger villas with 1 BR rates Complete privacy

12. DESTINATION WEDDINGS Truly the experience of a lifetime Beach Wedding Large European Estates On site wedding coordinators Weddings or other large gatherings may require the owners written permission

13. STAFFING & SERVICE No Staff Full staff – Jamaica, Barbados, Anguilla. Mexico Hotel Type Staff Partial Staff Additional Staff can always be arranged

14. Mandarinas, PV

15. UNDERSTANDING VILLA PRICING Pricing Is For The Entire Villa Two Persons Per Bedroom Children and Infants Are Counted Flexible Pricing Many larger villas offer reduced rates when all of the bedrooms are not used Villas may not be occupied by more guests than specified in rental agreement.

16. Destiny, Jamaica

17. Arrival Procedures Generally speaking transfers are not included or needed. Barbados is an exception. Recommend a car rental. Jamaica we recommend a Van/Driver Clients are met at airport by local representative, and then follow representative to villa caravan style. In Europe, clients are given driving directions and met at villa by representative.

18. TRAVEL DATES Regular and Peak Seasons Caribbean Dec- April High Season Europe June, Jul Aug High Season Apr/May & Sep/Oct Shoulder Season Minimum Night Stay Requirements 5-7 days normally 10-14 nights min during Xmas/New Years Arrival Days – Europe Sat/Sat other areas any day

19. Bosciglia, Tuscany

20. WHAT TO BRING TO THE VILLA Personal Effects Only Villas Are Completely Furnished

21. TIPPING Generally 10-15% Of The Villa Rental Credit Cards and Checks Are Not Accepted Tipping Varies - Consult Your Booking Agent

22. Casa Nalum, Riviera Maya

23. FOOD COSTS Much Less Expensive Than Dining Out Generally $30 - $50 Per Person Per Day Clients Experience The Pampering Of A Private Chef

24. AVAILABLE CULINARY SERVICES Cook Included With The Villa Private Chef For Hire Food Delivery

25. THE VILLA PROGRAM CONCIERGE SERVICE © Arranges Details Prior To Departure Pre-Stocking Of Villa Additional Services

26. TRAVEL INSURANCE Villa/Private Residence Cancellation Insurance Traditional and Cancel for any Reason NY State no CFAR Based On The Total Villa Package Provides Coverage For Everyone In The Villa Agents Commission Protection

32. Serenity, Jamaica

33. VILLA BOOKING REMINDERS… Villa Space Is Limited It May Take 24 Hours To Receive Availability and Pricing Villa Is Not Confirmed Until Deposit Is Received 50% Deposit – Final due 90 days prior Rental Agreement with the confirmation Security/Damage Deposits Credit Cards – Never a surcharge

34. Villa Clients Are The Best Source of Repeat Business & Client Referrals

35. Cerulean, Anguilla

36. WHERE VALUE AND LUXURY MEET! The Destinations St. Martin, St. Barts, Anguilla, Barbados, St. Lucia, Mustique, Jamaica, USVI, BVI, Turks & Caicos Islands, Bahamas, Puerto Vallarta, Los Cabos, The Riviera Maya, Hawaii, Italy, France, and Newly added: Ireland, The Greek Islands & Costa Rica

37. Thank You!