1. Jordan-Webb - All Rights Reserved 1991-2003 Facilitation Supporting Collaboration Overview Paul Collins Jordan-Webb (773) 463-2288 pcollins@jordan-webb.net pcollins@jordan-webb.net

2. Jordan-Webb - All Rights Reserved 1991-2003 n DEFINED: –Working together in a joint effort toward a common end or purpose –Rehabilitated from WWII Connotations To cooperate treasonably, as with an enemy occupying one’s country Quisling, Petain, Laval n AS OPPOSED TO COMPETITION: –Rivalry between two or more entities for the same customers or markets COLLABORATION

3. Jordan-Webb - All Rights Reserved 1991-2003 COMPLEXITY COMPETITION COLLABORATION COLLABORATIVE ACTION WHY COLLABORATION? Because no one person has all of the: –expertise –information –insight –inspiration To resolve issues of change, complexity and competition alone CHANGE

4. Jordan-Webb - All Rights Reserved 1991-2003 n DEFINED: –To make easier Structured, facilitated sessions are the key to opening collaborative processes to a more representative group of participants and stakeholders, thus improving the potential for: –Shared Understanding –Group Buy-In –Post Decision Support –Commitment to Action Appropriate for: –external and external clients »small groups (3-15) »large groups (greater than 15) »distributed or virtual groups –personal relationships (one-on-one) FACILITATION

5. Jordan-Webb - All Rights Reserved 1991-2003 Collaborative Processes GROUP DECISION MAKING GROUP DECISION MAKING KNOWLEDGE SHARING KNOWLEDGE SHARING INFORMATION GATHERING INFORMATION GATHERING COLLABORATIVE ACTION CREATIVE THINKING CREATIVE THINKING STRATEGY PLANNING STRATEGY PLANNING PROBLEM IDENTIFICATION PROBLEM IDENTIFICATION SHARED EXPECTATIONS SHARED EXPECTATIONS CONSENSUS BUILDING CONSENSUS BUILDING PROBLEM SOLVING PROBLEM SOLVING BRAINSTORMING

6. Jordan-Webb - All Rights Reserved 1991-2003 n OUTMODED DEFINITION: –A person performing non-essential roles and responsibilities who: “facilitates” express packages to the mail room “facilitates” the ordering of supplies “facilitates” the making of coffee manages a facility (a facilities manager) runs a meeting by reminding participants of the ground rules, keeping track of time, preparing flip charts and keeping meeting minutes| n UPDATED DEFINITION: –A person essential to the success of collaborative teams who: helps define and manage a process remains neutral with respect to content manages group expectations leads without directing assists teams in understanding and moving toward consensus motivates teams to find WIN-WIN positions is continuously guided by new strategies for helping teams collaborate FACILITATOR

7. Jordan-Webb - All Rights Reserved 1991-2003 n Less than satisfactory meetings n Yield poorly framed or delayed decisions n That result in lost opportunities or increased costs to do over WHY USE FACILITATORS?

8. Jordan-Webb - All Rights Reserved 1991-2003 n Facilitators manage undesirable group behaviors that include: Self-censorshipFear to speak Interruptions Dominant talkers Premature decisionsDigressions DistractionsLack of Focus Pressure to conformPressure to move on Group-thinkOverlooked issues Boss-biasUnderlying conflict Non-participationOver-participation Misunderstanding consensusBeating an issue to death GROUP DYNAMICS

9. Jordan-Webb - All Rights Reserved 1991-2003 n Facilitators minimize errors of omission or commission in planning that include: Wrong participants invitedKey participants not invited Group not readyScheduling conflicts Wrong meeting plannedParticipants unprepared Key stakeholders not involvedWeak organizational support No agenda or wrong agendaHidden or personal agendas Not enough time allocatedProblem/issue no longer exists Group social aspects ignoredOpportunity is lost Inadequate facilitiesInadequate planning of breaks STRUCTURED PLANNING

10. Jordan-Webb - All Rights Reserved 1991-2003 Next Steps & Action Items n We’d like to learn more about your Organization n Perhaps we can be of assistance n Please contact Paul Collins at: –pcollins@jordan-webb.netpcollins@jordan-webb.net –(773) 463-2288