2. Lecture 8 Meetings

3. Problems People Often Feel Puzzled Why are meetings so important? Why do meetings end up in failure? How to get ready for meetings? How to make pre-meeting plans? What are the factors affecting the effectiveness of meetings? What are the strategies of effective and efficient meetings ？

4. Purpose of Meeting Exchange information Give instruction Solve problem Make decision

5. Types of Meetings Negotiating Informing Problem-solving Decision-making Exchanging

6. Organization of the Meeting Pre-meeting preparation Meeting process control Post-meeting follow-up

7. Pre-meeting Preparation Identify the necessity of the meeting Set the objective of the meeting Get ready with the documents Select the chairperson Decide upon participants Book the meeting room

8. Principles of No Meeting If there is already a weekly meeting If the cost of meeting is too high If there is a better way than holding a meeting If there is nothing very important If you are the only person to make a decision, or to how to deal with the problem correctly

9. When the information is to be communicated to many people simultaneously When there is a need to either praise or criticize a group of people in public When more people are necessary to make a decision When you want to know about the performance of the departments When you delegate tasks to a group of people Principles of Holding Meetings

10. Documents Agenda Minutes

11. Principles of Designing Agendas List the topics Decide on the priority Be practical Make proper adjustment Provide background materials

12. Minutes Name of the meeting Place and date Duration Organizer Participants Absentees Opening speech by the chairperson Process of the meeting Resolution Time and place of next meeting

13. Layout of the Meeting Room Auditorium typeU type Round table typeOblong table type

14. Classroom typeV type

15. Meeting Process Control Announce the theme and purpose of the meeting Put forward the topic according to the agenda Give everyone the opportunity to air views Control the discussion Abide by the pre-set time Summarize points upon the end of the meeting Identify the topics and time for next meeting

16. Post-meeting Follow-up Make sure the minutes are correct Distribute the minutes or bulletins Resolutions making clear about the name of the person in charge of the task, time and standard Make known the date and time of next meeting Supervise and check how well the work was being carried on

17. Roles in the Meeting The chairperson The secretary Other participants

18. Quality the Chairperson Should Bear Sharp and clear thinking Articulate Communicative Active listening Responsive Analytical Fair and open-minded Humourous

19. Major Responsibility of the Chairperson Get well prepared before the meeting Announce the beginning of the meeting Put forward the topics of the meeting Control the process of the meeting Summarize the meeting Follow up the result of the meeting

20. Major Responsibility of the Secretary  Correctly take down the main points of the meeting  Distribute the meeting bulletin  Identify the implementer, he necessary resources and the deadline of the task  Sit on the right-hand side of the chairperson

21. Other Participants Be clear about the purpose of the meeting Be familiar with the contents of the meeting Be ready to make a speech Be compliant with the rules of the meeting

22. Common Obstacles in Meetings External environment Transforming process Language

23. Factors on Effectiveness of Meetings Inappropriate time Vague purpose Longer than necessary Easy issues made complicated Talkative

24. Strategies for Effective Meetings Be practical Be clear about the purpose and objectives Choose appropriate participants Work out reasonable agenda Arrange the logistics properly Control the pace Distribute the bulletin

25. Communicative Skills in the Meeting Be positive Lear to listen Get rid of complaints and dissatisfaction Develop good EQ Try to encourage more Grasp skills of asking questions Enhance personal communicative ability

26. Finish the exercises of this chapter Simulate real situations