1. Access Services FY 2004 ADA Paratransit Plan Attachment A – Paratransit Plan Principles

2. Plan Goal zContinue to provide ADA complementary paratransit service in accordance with the ADA regulations and the needs of the community in a cost effective manner.

3. Plan Objectives zBase plan on realistic expectations of ADA complementary paratransit service, demand and costs zEncourage improved fixed-route accessibility throughout LA County zSeek new funding to provide support services to augment ADA paratransit service

4. Impacts on Ridership zNext-day reservations and service - added scheduling efficiency zService adjustments (open returns, no-show corrections, unforeseen circumstances) zAugust 2002 fare change zAvailability of other services - muni and local dial-a-rides, taxi subsidy programs, etc.

5. Develop Service Model zEstablish realistic expectations of ADA paratransit service zNext-day reservations zRespond to customer input for same-day service component zDevelop service policies and standards that are achievable and consistent with the service design

6. Service Model Concepts zMeet all ADA paratransit demand and add non-ADA same-day service component for customer convenience zSubsidy program to provide additional same day trips zAmount of resources for subsidy program will vary, depending on trip demand and funding

7. Service Model - Policies zReservation Hours 6 a.m. to 10 p.m. yScheduling time needed to better share next- day rides yEnsure someone at provider to answer phones whenever vehicles are on the street zHold time of 4 minutes to allow reservationists more time with customers yAllow multiple reservations in one call

8. Other Plan Elements zGroup trips zSanta Clarita fares zTransfer point change to Olive View Hospital zTrip-by-trip Eligibility based on functional ability to use fixed route transit service

9. Other Plan Elements (cont’d) zCombining standing order and next-day trips zFare payment alternatives - non-cash option for implementation zVehicle funding alternatives zCreate the Access Services Foundation

10. Recommendations zNext-day with same-day service component zOngoing communication with member agencies, community and MTA zClear policies and procedures zRolling five-year planning cycle to be established with Business Plan in early ‘03

11. Timeline for Approval zCommunity Meetings through Nov. and Dec. zCommunity Advisory Committee 11/12 zAnnual Meeting in Concept 11/14 zMTA Operations Committee meeting 11/21 zAccess Services Board meeting 12/9 zMTA Board meeting 12/12

12. Timeline for Implementation zMaximum advance reservations limitation change - upon completion of the public involvement and training process zCoupons - immediately zRemaining plan elements - July 1, 2003