1. ILM Level 5 certificate in Leadership and Management Insert tutor details Venue Day / Date Copy right - Training Square Ltd. 2013

2. Tutor Notes Visual health and safety check of delivery room Check if there is a scheduled fire alarm for the day- if there isn’t state and ensure you are aware of the “meeting point” Take learner register Report to coordinator/duty manager if absentees Check everyone has signed in to centre Have lesson plan ready to refer to Have handouts/additional resources/portfolios ready Copy right - Training Square Ltd. 2013

3. Knowledge and information Management 1 Copy right - Training Square Ltd. 2013

4. What are we going to cover? Units: 8607-529 Knowledge and information Management Objectives – You will be able to: 1.1 Explain the relationship between data, information, knowledge and wisdom 1.2 Explain the relationship between individual knowledge and organisational knowledge 1.3 Apply analysis and modelling techniques to identify knowledge assets, within own area of organisation 1.4 Evaluate the actual and potential knowledge assets, within own area of organisation 1.5 Present a rationale for capturing and managing knowledge, within own area of organisation Copy right - Training Square Ltd. 2013

5. The difference between data and wisdom Copy right - Training Square Ltd. 2013

6. What is the difference between these terms? DataInformationKnowledgeWisdom Copy right - Training Square Ltd. 2013

7. They are... things known or assumed as facts, making the basis of reasoning or calculation. In its raw form, data means very little until it is analysed Data facts provided or learned about something or someone. What information you have gained from the data Information facts, information, and skills acquired through experience or education; the theoretical or practical understanding of a subject. What you understand from the information Knowledge the quality of having experience, knowledge, and good judgement; the quality of being wise. Using the information and knowledge effectively. Wisdom Copy right - Training Square Ltd. 2013

8. Knowledge is power... If a business manages its knowledge bases effectively it can: Make the correct decision based on reliable knowledge Gain a competitive edge over competitors by being innovative Improve performance through effective analysis Reduce operating costs by improving effectiveness Learn new ways to work and develop new products Improve reputation by developing staff with good knowledge of products and services Copy right - Training Square Ltd. 2013

9. Why is it important that businesses manage knowledge? If only one person knew business processes, What would happen if: They were off sick? They retire? They are busy or moves location? Copy right - Training Square Ltd. 2013

10. Individual and organisational knowledge Copy right - Training Square Ltd. 2013

11. People are important People are not just a cog to turn the wheels of an organisation 1.How can individuals knowledge be an advantage for a business? 2.Why should a company develop individuals skills and knowledge? Copy right - Training Square Ltd. 2013

12. What is personal information? What different forms of information can individuals store? Phone numbers, emails, spreadsheets, word docs, diaries Information can also be mental such as... What they have heard on the radio, learnt at school, at a previous organisation Copy right - Training Square Ltd. 2013

13. Problems with personal information You have been asked to organise a meeting with your own team together with a team from another organisation. What systems would you need to do so? What problems can arise when arranging this, taking into account the way people store personal information? Copy right - Training Square Ltd. 2013

14. Organisational knowledge But... Can an organisation, which isn’t living, have knowledge? “Individuals come and go but organizations preserve knowledge, behaviors, mental maps norms, and values over time”(Hedberg, 1981: p6). The dominant view of organizational knowledge is that it exists in the form of routines resulting from an accumulation of past experience that guide future behavior. Routines include the rules, operating procedures, values, beliefs and frameworks that determine how the organization is designed and operated. Levitt and March (1996) Cited in: http://www2.warwick.ac.uk/fac/soc/wbs/conf/olkc/archive/olk4/papers/evans.pdfhttp://www2.warwick.ac.uk/fac/soc/wbs/conf/olkc/archive/olk4/papers/evans.pdf Copy right - Training Square Ltd. 2013

15. What is the link between organisational and personal information? Copy right - Training Square Ltd. 2013

16. CONTENT NOT AVAILABLE ON DEMO VERSION Copy right - Training Square Ltd. 2013

17. What you should now know... How to explain the relationship between data, information, knowledge and wisdom How to explain the relationship between individual knowledge and organisational knowledge How to apply analysis and modelling techniques to identify knowledge assets, within own area of organisation How to evaluate the actual and potential knowledge assets, within own area of organisation How to present a rationale for capturing and managing knowledge, within own area of organisation Copy right - Training Square Ltd. 2013