1. Microapps for Business
WELCOME TO…
CGS 2100
Microapps for Business
with your host
Kyle Gower-Winter

2. What are we covering today?
Get to know each other
Talk about course materials
Explore the course websites
Go through the syllabus
Learn class policies and procedures
Discuss the Semester Agenda
Start Chapter 1

3. Preliminary Business
Students not in attendance today will be dropped from this course
There is a web-based section:
Please turn off all cell phones.

4. Introduction to Information Systems
Chapter 1:
Introduction to Information Systems
Information Concepts
What Is an Information System
Business Information Systems
Systems Development
Organizations and Information Systems
Competitive Advantage
Performance-Based Information Systems
Information Systems Personnel
Topics:
Please turn your cell phone off.

5. Information Concepts Key Terms Chapter 1.1 data information process
knowledge

6. Information Systems
What information systems have you interacted with since the beginning of the semester?
How about this week?
How about today?
Is it possible to exist without interacting with information systems?

7. Basic Questions What is information? What is a system?
What is an information system?
What is it good for?

8. Applying Knowledge Base
Data vs. Information
Processing
Applying Knowledge Base
DATA
Raw Facts
Hours Worked
Pay Scale
Overtime def
Overtime Scale
INFO
Useful, valuable Facts:
Total Paycheck

9. Characteristics of Valuable Information
Accurate
Complete
Economical
Flexible
Reliable
Relevant
Simple
Timely
Verifiable
Accessible
Secure

10. System
A set of elements or components that interact to accomplish goals
Takes some input, processes the input in its own way, and then produces some output

11. What is an Information System?
Chapter 1.2
What is an Information System?
Key Terms
input
processing
output
Feedback
Forecasting
Technology
infrastructure
Computer-based
information system
(CBIS)
hardware
software
database
Telecommunications
Networks
Internet
intranet
extranet
procedures

12. Information System (IS)
A set of interrelated elements or components that
collect (input),
manipulate (process), and
disseminate (output) data and information
and provide a feedback mechanism
to meet an objective.

13. Information System Components
Processing
Input
Output
Feedback
Input: the activity of gathering & capturing raw data
Processing: converting or transforming data into useful outputs
Output: production of useful information: documents and reports
Feedback: output that is used to make changes to input or processing
Forecasting: the process of predicting future events to avoid problems

14. Computer-Based Information Systems
CBIS: Composed of hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information.

15. CBIS Components Hardware Software Database
Computer equipment used to perform input, processing, and output activities
Software
Computer programs that govern the operation of the computer
Database
Organized collection of facts and information

16. CBIS Components Telecommunications Network
Electronic transmission of signals for communications; enables organizations to link computer systems into effective networks.
Network
Connected computers and computer equipment that enable electronic communications.

17. CBIS Components Internet
The world’s largest telecommunications network consisting of thousands of interconnected networks

18. CBIS Components People Procedures
The most important elements in most CBIS
Procedures
Strategies, policies, methods, and rules for using CBIS (Process).

19. Business Information Systems
Chapter 1.3
Business Information Systems
Key Terms
E-commerce
M-commerce
transaction
Transaction
Processing System
Enterprise Resource
Planning System
Management
Information System
Decision Support
System
Artificial Intelligence
Expert system
Knowledge base
Virtual reality

20. Information Systems TPS MIS DSS ES Information Systems assist us in
Collecting and storing pertinent information about our business or organization.
Analyzing that information in order to judge the state of our business or organization.
Making difficult decisions regarding our business or organization.
Automating the knowledge and skills of experts.
MIS
DSS ES

21. The Formal Information Systems
TPS: Transaction Processing System
MIS: Management Information System
DSS: Decision Support System
GDSS: Group
ESS: Executive
ES: Expert System
An artificial intelligence (AI) discipline.

22. Business Information Systems
E-commerce
Any business transaction executed electronically between two parties:
B2B
B2C
C2C
M-commerce
Transactions conducted anywhere,
anytime.

23. Transaction Processing Systems
Any business related exchange.
Transaction processing system
A CBIS used to record completed business transactions.
Enterprise Resource Planning (ERP) System
A set of integrated programs capable of managing a company’s vital business operations for an entire multisite, global organization.
Well suited for for basic business tasks such as customer billing

24. Management Information System
A CBIS used to provide routine information to managers and decision makers.

25. Decision Support Systems
CBIS used to support problem-specific decision making.
Well suited to complex problems.

26. Artificial Intelligence (AI), Expert Systems (ES) & Virtual Reality
A field that involves computer systems taking on the characteristics of human intelligence
Expert Systems (ES)
Gives the computer the ability to make suggestions and act like an expert in a particular field.
The collection of data, rules, procedures, and relationships that must be followed to achieve value or the proper outcome is contained in the expert system’s knowledge base.
Virtual Reality
The simulation of a real or imagined environment that can be experienced visually in three dimensions.

27. Considering IS Types TPS This system supports a transaction MIS
DSS ES
This system supports a transaction
This system produces a report based on a database queries
This system incorporates special, problem-specific models, and calculations to provide information on which to base a decision
This system simulates human intelligence by applying expert knowledge or skill to problem-solving

28. Now it’s time for…

29. Name that
Computer Based
Information System!

30. Automobile Diagnostic System
TPS MIS DSS ES
Name That System!
Automobile Diagnostic System

31. FSU Course Lookup System
TPS MIS DSS ES
Name That System!
FSU Course Lookup System

32. Amazon.com On-line Store
TPS MIS DSS ES
Name That System!
Amazon.com On-line Store

33. TPS MIS DSS ES
Name That System!
Google

34. TPS MIS DSS ES
Name That System!
Progressive.com

35. Chapter 1.4
Systems Development
Key Terms
Systems Development

36. Systems Development
The activity of creating or modifying existing business systems.
Investigation
Analysis
Design
Implementation
Review

37. Organizations and Information Systems
Chapter 1.5
Organizations and Information Systems
Key Terms
Organization
Value chain
Culture
Organizational culture
Organizational change
Technology diffusion
Technology infusion
Technology Acceptance
Model (TAM)

38. Organizations Organizations
Formal collections of people and various resources established to accomplish a set of goals
Organizations are like a community with a mission

39. Organizational Culture & Change
A set of major understandings and assumptions shared by a group.
Organizational Culture
The major understandings and assumptions for a business, a corporation, or an organization.
Organizational Change
The responses that are necessary for for-profit and nonprofit organizations to plan for, implement, and handle change.

40. Organizations as Value Adding Systems
Value Transformation
Value-added processes
Increase the relative worth of the combined inputs on their way to becoming final outputs of an organization
Inputs
Money
Materials
People
Machines
Data
Information
Decisions
Outputs
Products
Services
Data
Information

41. The Value Chain

42. Role of Information Systems in the Value-Added Process
Traditional View
Information systems are used to control and monitor value-added processes.
Contemporary View
Information systems are intertwined with the processes themselves, and are considered a part of them.
Information systems themselves add value.

43. Technology Diffusion, Infusion, & Acceptance
A measure of how widely technology is spread throughout an organization
Technology Infusion
The extent to which technology is deeply integrated into an area or department.
Technology Acceptance Model (TAM)
A description of the factors that can lead to higher acceptance and use of technology in an organization.

44. Competitive Advantage
Chapter 1.6
Competitive Advantage
Key Terms
Competitive advantage
Five-forces model
Strategic alliance

45. Competitive Advantage
A significant and (ideally) long-term benefit to a company over its competition.
Obtained by Improving, Creating, or Altering the Industry
Five-Forces Model
Rivalry among Existing Competitors
Threat of New Entrants
Threat of Substitute Products
Bargaining Power of Customers
Bargaining Power of Suppliers

46. Competitive Advantage cont.
Strategic Alliance (strategic partnership)
An agreement between two or more companies that involves the joint production and distribution of goods and services.

47. Performance-Based Information Systems
Chapter 1.7
Performance-Based Information Systems
Key Terms
productivity
Return On Investment (ROI)
Total Cost of Ownership (TCO)

48. Performance-Based Information Systems
Productivity
A measure of the output achieved divided by the input required.
Output Achieved
Input Required
Productivity =
Quality
The ability of a product to meet or exceed customer expectations

49. Return on Investments (ROI) and the Value of IS
Return on Investment (ROI)
A measure of IS value that investigates the additional profits or benefits that are generated as a percentage of the investment in information systems technology.
Total Cost of Ownership (TCO Model)
The total cost of owning computer equipment, including desktop computers, networks, and large computers.

50. Careers in Information Systems
Chapter 1.8
Careers in Information Systems
Key Terms
Information center
Information service unit
Certification
Chief Information Officer

51. Information Center & Service Unit
A support function that provides users with assistance, training, applications development, documentation, equipment selection and setup, standards, technical assistance, and troubleshooting.
Information Service Unit
A miniature IS department.

52. Chief Information Officer (CIO)
A manager at the vice-president level responsible for IS planning, policy, and standards. The CIO is focused on supporting corporate goals.

53. Other IS Roles Database Administrator Systems Programmer
Network Specialist
LAN Administrator
Webmaster
Trainer

54. ?
Questions? ? ? ? ?