1. Customer Roundtable (CRT) Meeting Wednesday, August 19, 2009 9:00 am EDT (888) 808-6959; 9766976#

2. Agenda MFMP Contract Overview [Walt Bikowitz] Revenue Collection Vendor Information Portal (VIP) eInvoicing Buyer Training Update Wrap-Up 2 Agenda

3. 3 MFMP Contract Overview Cost Reduction: - Contract will be renewed through December 8, 2012, (exercised 25 month renewal) effective July 1, 2009 - The state achieved a $8 to $13 million savings over remaining contract term depending on revenue collection -Accenture absorbs Billing and Collection Services (BCS) costs ($537,000) - 3,891 hours added to the Contingency Budget to provide for ongoing system enhancements - Upgrade to version 9R1 provided at no cost (a $3.2 million value) - Achieved savings without diminishment of any service level - Cost savings begin July 1, 2009 - New contract costs are nearly $1 million below the current annual budget

4. 4 MFMP Contract Overview Improved Terms and Customer Satisfaction: - The current termination language and termination payment provisions were removed and replaced with new termination language that is more favorable to the state - The state has the opportunity to renegotiate transfer of some outsource function in-house - Three performance measures significantly improved performance standards for CSD ticket resolution, catalog enablement and catalog refresh metrics (PM-19, PM-20, PM-21)

5. Agenda MFMP Contract Overview Revenue Collection [Walt Bikowitz] Vendor Information Portal (VIP) eInvoicing Buyer Training Update Wrap-Up 5 Agenda

6. Revenue Collection DMS State Purchasing intends to increase revenue collection efforts. Why do it? –MFMP contract renewal enables excess fees collected to be maintained by the state –Poor economy - It is in the state’s best interest to ensure rules are implemented and followed & fees are collected –Legislature has shown interest in P-Card revenue Asking agencies to get more involved –FLAIR Gap –Encourage vendors to contact the CSD with fee reporting questions or payment activities –Reach out to MFMP team with questions about capturing eligible spend in MFMP –Exempt transactions as appropriate –Grandfather contracts 6 MyFloridaMarketPlace - Revenue Collection

7. Agenda MFMP Contract Overview Revenue Collection Vendor Information Portal (VIP) [Eric Swanson] eInvoicing Buyer Training Update Wrap-Up 7 Agenda

8. 8 Vendor Information Portal (VIP) – Fall 2009 What’s New?  Automated registration for State solicitation tools via new interfaces that enroll the vendor in MFMP tools from one place. The new interface will help increase registration in the future to further competition for all State business. Today, approximately 7,000 vendors are signed up within VBS.  Simplified transaction fee reporting form (PUR 3776): includes features such as auto-calculated fields for transaction fee reporting and improved guidance when entering report information. Time reduced from 45 minutes to 10 minutes on average.  A printer-friendly template will be available providing a consistent look and feel when printing information entered into the application.  New system architecture and technology improves overall system performance, availability, scalability, and maintainability. This includes enhanced capabilities to interface and communicate with other State systems, such as the Office of Supplier Diversity (OSD) system.

9. 9 Vendor Information Portal (VIP) What’s Better?  Updated user interface with a more personalized view. The vendor interface will be more user-friendly with streamlined navigation. Vendors now have one- stop access to their registration information, current transaction fee reporting requirements, and agency-provided performance ratings.  Improved navigation and informational tools such as simplified registration instructions and ‘Quick links’ that allows customers to jump to specific areas of the portal.  Improved registration process via a ‘registration wizard.’ Vendors also save time as there are fewer clicks and screens required as part of the registration and account maintenance processes.  Improved commodity code search capability assists vendors in quickly locating commodity codes applicable to their business.

10. 10 Vendor Information Portal New look and feel for the application A New Face for the Vendor System

11. 11 Vendor Information Portal Vendor landing page information Information Views and Navigation

12. 12 Vendor Information Portal Vendor navigation in system Information Views and Navigation

13. 13 Vendor Information Portal New commodity code search Commodity Code Search

14. 14 Vendor Information Portal New fee reporting form PUR 3776 Simplified Fee Reporting

15. Agenda MFMP Contract Overview Revenue Collection Vendor Information Portal (VIP) eInvoicing [Eric Swanson] Buyer Training Update Wrap-Up 15 Agenda

16. 16 Methods of eInvoicing PO Flip via the ASN  The online process allows suppliers to submit invoices via the ASN for catalog and non-catalog goods and services. Suppliers have the ability to create an invoice directly from their Inbox in their ASN account by simply “flipping” the PO into an invoice. This option does not require any special software or technical capabilities. Straight Through Processing (STP):  cXML (commerce eXtensible Markup Language) This standard establishes the data contents required for invoicing via cXML within the context of an electronic environment. This transaction set can be used for invoicing via the ASN for catalog and non-catalog goods and services. The cXML format is the Ariba preferred method for eInvoicing.  EDI (Electronic Data Interchange) This standard establishes the data contents of the Invoice Transaction Set (810) for use within the context of an Electronic Data Interchange (EDI) environment. This transaction set can be used for invoicing via the ASN for catalog and non-catalog goods and services. State of Florida vendors have multiple ways to provide state agencies electronic invoices via the Ariba Supplier Network (ASN). Vendors can select the method that best meets their capabilities from the following list: Methods of eInvoicing

17. 17 eInvoicing Option Comparison cXML Scalability Ease of Implementation Speed to Implement PO FlipEDI Electronic Invoicing Option Comparison High Low Medium eInvoicing Option Comparison

18. 18 Ariba Supplier Membership Ariba Supplier Network Electronically invoicing with MFMP is facilitated through membership in the Ariba Supplier Network (ASN)  The fee is only assessed if certain thresholds are met Certified Minority Business Enterprises can apply to have the ASN Fees waived Pricing Membership fees are based on the transaction volume of qualifying relationships, which are buyer- supplier relationships with over $100,000 USD in transaction volume and 15 or more documents Fees are assessed as a small percentage (0.1%) of volume per qualifying relationship on the Ariba Supplier Network  Relationships with fewer than 15 documents or transaction volume of less than $100,000 are exempt from fees The Ariba Supplier Network analyzes the trailing 12 month activity of each transacting relationship on the first day of each month to determine whether any of the relationships qualifies for Membership If one or more transacting relationships attains a transaction level of 15 or more documents AND $100,000 USD in transaction volume, then the account will be required to signup for a paid membership. Volume Caps Fees apply to only the first $10M USD in qualifying transaction volume for any relationship. Transaction volume in excess of $10M USD is exempt from fees. 1 http://www.ariba.com/suppliermembership/en/smp_pricing. cfm Ariba Supplier Network Overview

19. 19 Ariba Supplier Membership Annual qualifying volume >$10M will NOT be charged Less than 1.2% of suppliers hit the cap of $10K 0.1%*$100,000 to $10M and 15+ documents sent FREE< $100,000 USD FeesAnnual Volume Per Buyer-Supplier Relationship Supplier Membership Program Fees ASN Program Fees Quick Reference Table: Ariba Supplier Membership

20. Agenda MFMP Contract Overview Revenue Collection Vendor Information Portal (VIP) eInvoicing Buyer Training Update [Kasey Bickley, Anne Rabon] Wrap-Up 20 Agenda

21. Buyer Training Opportunities Our new three-tiered training approach includes interactive, hands-on training via WebEx software and in-person training classes, both in Tallahassee and throughout the state Register on the buyer toolkit under ‘Buyer Training Opportunities’ –http://dms.myflorida.com/buyertoolkithttp://dms.myflorida.com/buyertoolkit 21 Buyer Training Opportunities

22. Classroom Training Tallahassee- New Requester and Invoicing Training will be offered every other month Reporting (formerly Secure Reports and Analysis) training and Advanced Requester (formerly Refresher Requester) training will be offered quarterly System Administrator and Train the Trainer Trainings will be offered semi-annually Statewide- MFMP will visit four locations statewide: –Miami –Jacksonville –Orlando –Tampa 22 Buyer Training Opportunities

23. Debut of WebEx sessions This year we are offering WebEx online interactive training sessions every other month In WebEx training sessions, customers view the training presentation on their screens, hear live instruction and discussion via a conference call –Customers are also able to ‘chat’ questions as the training is in progress All sessions are scheduled for one hour each Each session is open to a maximum of 30 participants 23 Buyer Training Opportunities

24. WebEx Sessions We’re conducting the following classes or modules: Module I: Navigating MFMP/ System Basics Module II: Creating a Requisition; Catalog and Non Catalog Module III: Receiving; Commodities and Services Module IV: Creating an Invoice eForm Module V: How to Reconcile an IR (Exception Handler) Module VI: How to Approve an IR (Invoice Manager) / Troubleshooting Module VII: Approving (This training will now only be offered via WebEx) 24 Buyer Training Opportunities

25. Agenda MFMP Contract Overview Revenue Collection Vendor Information Portal (VIP) eInvoicing Buyer Training Update Wrap-Up [Walt Bikowitz] 25 Agenda

26. Contact Us 26 Kasey BickleyPurchasing Process Analyst Kasey.Bickley@dms.myflorida.com(850) 294-0494 Anne Rabon, LSSGBF&A Process AnalystAnne.Rabon@dms.myflorida.com(850) 294-0739 Eric SwansonVendor Management Analyst Eric.Swanson@dms.myflorida.com(850) 487-9981 Amy Smyth, PMPCommunications Analyst Amy.Smyth@dms.myflorida.com(850) 294-3080 Rachael Lieblick, PMPOperations ManagerRachael.Lieblick@dms.myflorida.com(850) 414-6735 Walt BikowitzChief, SPOWalt.Bikowitz@dms.myflorida.com(850) 488-7809 Contact Us

27. Wrap-Up Questions / Comments 27 Wrap-Up