1. Information & Technology Services Update Forum May 20 & 21, 2009

2. Agenda  Why this realignment of people & services?  How will it work?  What’s different this time?  What is the value to the university?

3. Quick Review of Forces for Change  Strategic Plan for the Administrative Information Environment  PLU 2020  Flexibility From Some Departures  Our Own Aspirations, Expectations

4. Strategic Plan for the Information Environment  AIE Group  Vision for the IE  Projects Already in Queue  New Technologies  Annual Strategic Planning

5. Timeframe for AIE Strategic Plan 200920102013 Annual Planning Cycles “Best Practice” Reviews Existing and Emerging Needs Prerequisites Data Warehouse CRM Portal/ Personalization Workflow & Doc. Imaging Existing Needs Slide Courtesy of G. Spencer & B. Hoyt, Gene Spencer Consulting, May 2009

6. PLU 2020  Key Issue The Role of Technology and Information in the 21st-Century University  Infrastructure Technology and Information as Strategic Assets for Institutional Success

7. Transformations  How We Work  How We Communicate  How We Engage the World  How We Manage our Resources

8. I&TS Aspirations  Enhance Services for a New Era  Address Accumulated Pressing Needs  Acquire New Synergies and Energy Through New Combinations  Increase Long-Term Planning Capacity

9. Change to Become a Change Leader Become Still More Focused and Responsive for a University That Aspires to be More Agile, Competitive, and Effective Become Still More Focused and Responsive for a University That Aspires to be More Agile, Competitive, and Effective

11. NextGen Information & Technology Services Banner Administrative Information System (Including Integrated Modules, Enrollment Management, Data Warehouse) Enterprise Applications (e.g., R25, Cascade CMS, Sakai, CRM, Portal) Consulting Service for Non-Enterprise & Hosted Software Solutions INFORMATION SYSTEMS Central Server Services, ID Management Platform, VPN Desktop LAN, email, Calendaring, Network Storage Wires: Data, Telephone, Campus-Wide Cable Plant, Cable TV Web Infrastructure, Machine Rooms SYSTEMS & COMMUNICATIONS IT Support: Help Desk, Online Help Communities, Labs, Purchasing & Field Support Instructional Technologies, Faculty Support, Instructional Design, Media Labs Multimedia: Learning Spaces, Audio & Video Production, Event Services and Scheduling, Cable TV Instruction: Training, Skills Development, Process Change Leadership, I&TS Instruction Program Coordination & Promotion USER SERVICES Reference Collections – Electronic & Print E-Reserves Circulation Building Library Technical Services University Archive Interlibrary Loan Library Instruction Copyright & Digital Rights Management LIBRARY SERVICES

12. Dynamics of the New I&TS  Affinity Groups  Collaboration  Strategic Planning  Project Management  Communication  Constituent Engagement

13. What Is Different This Time?  AIE Group & Executive Buy-In  Strategic Planning Outside I&TS  Visibility of PLU 2020 and Campus Master Plan for the IE  Re-Engergized I&TS

14. Next Steps...

15. Next Steps  May = Refine the Plan  June = Organization Development  July = Begin Hitting Stride  Fall = Inrease Effectiveness  Winter = Refinement of Roles & Responsibilities Rough Time Line

16. Organization Development  Develop and Explore Common Values  Group and Organizational Identities  Group Cohesion and Direction  Communication, Collaboration, and Planning as I&TS Marks of Distinction  Live the Vision -- PLU, AIE, I&TS

17. A Look Down the Line...

18. Communication is Key  “I&TS Futures” Site  Open Office Hours for Assoc. Provost?  “Making Connections”?  Other?  Celebration at end of June?  What will you contribute?