1. Caring for You Appointments Did You Know? You can book appointments via the Internet HOW? You need to register with reception for a unique pin number Southwood Practice

2. Did You Know? When you arrive for an appointment you can confirm your arrival with the electronic screen HOW? Via the Electronic touch screen at reception Appointments Southwood Practice

3. Did You Know? We send text reminders for appointments HOW? Sign-up, register your mobile number with reception Southwood Practice Appointments

4. Did You Know? We have a dedicated 24 hour appointment cancellation line HOW? Call 01252 376255 and leave your message Southwood Practice Appointments

5. Did You Know? We run an evening surgery every Wednesday between 6:00pm – 8:00pm HOW? By appointment ONLY Southwood Practice Appointments

6. Did You Know? You can request repeat prescriptions via the Internet HOW? You need to register with reception for a unique pin number Southwood Practice Prescriptions

7. Did You Know? You may be able to nominate a pharmacy to collect your prescription HOW? Speak to your pharmacy Southwood Practice Prescriptions

8. Did You Know? All requests for prescriptions must be made in writing and they will be ready for collection in 48 hours. HOW? TICK THE BOX ON YOUR REPEAT PRESCRIPTION Drop a letter into the surgery Request via the Emis Access on line See the practice website Southwood Practice Prescriptions

9. Southwood Practice Patient Participation Group Southwood Practice Caring for You

10. What is the PPG? A group of people joining together in a voluntary capacity to enhance the Practice by working alongside the doctor and nurses on behalf of and representing the patients. Southwood Practice

11. What does it involve? Primarily we do ask members to attend a PPG meeting every 8-10 weeks (always in the evening) This is to discuss issues affecting your Practice, and helping the surgery to deliver the best service it can. Southwood Practice

12. What else does the PPG do? Help with patient clinics from time to time. (eg: Flu clinic) Help to distribute patient survey forms in surgery. Occasionally attend National PPG Seminars. Assist in producing the Southwood Practice Newsletter. Proof read Practice literature. Develop self help projects to meet the needs of fellow patients. All the above are not obligatory but even the smallest input is of great value. Southwood Practice

13. Who can become a member? All patients registered with the Practice Southwood Practice

14. Would you like to join the Southwood PPG - You can speak to Lorraine at the surgery - Pick up a form from reception - complete the form on the surgery website Southwood Practice

15. Do you know about The Hampshire Health Record? Pick up a leaflet in surgery or access it on the surgery website. Southwood Practice

16. Did you know? Nurse Sue is a prescribing nurse and runs a minor illness clinic most days for patients over 16years of age. You can book to see Sue for a variety of ailments including coughs, colds, allergic rashes, earache, cystitis and D&V. Ask at reception Southwood Practice

17. Help us keep our records up to date. Complete the forms in surgery any time you visit or access them on the surgery website. Southwood Practice