1. The Inspector General Assistance Function
“We’re here to help.”
Part One

2. Your Assistance Instructor
Room 2106
(703)
DSN
U.S. Army Inspector General School 2

3. U.S. Army Inspector General School 3
Administrative Notes
Please be on time
Please use table mics
Please avoid sidebar conversations
Please do not surf the Web during the class
Student Course Evaluation
I want to hear from you, but please be specific
U.S. Army Inspector General School 3

4. U.S. Army Inspector General School 4
Assistance Overview
The Seven-Step Inspector General Action Process (IGAP)
Apply the IGAP in Practical Exercises
Receive a walk-in IGAR
Extended Practical Exercise --IGARS 5.5 (Hands on)
IG Issues
U.S. Army Inspector General School 4

5. U.S. Army Inspector General School 5
Assistance Overview
Guest Speakers
DAIG Assistance Division (DAIG Panel)
IG Records
Healthcare Issues for IGs
Personnel Suitability Screening Process (PSSP)
SHARP
Homework
Due by on Day 7
Quiz
20-Question Quiz on Day 7
U.S. Army Inspector General School 5

6. U.S. Army Inspector General School 6
References
Advance Sheets, pages 11-12
The Assistance and Investigations Guide, Parts One and Two
AR 20-1, Inspector General Activities and Procedures
AR , Army Command Policy
AR , Family Support, Child Custody, and Paternity
U.S. Army Inspector General School 6

7. Assistance Terminal Learning Objective
Action: Resolve complaints and issues for an individual using the Inspector General Action process.
Conditions: Given Army Regulation 20-1, The Assistance and Investigations Guide, Army Regulation , classroom handouts, classroom instruction, and IGAR topics.
Standard: Correctly apply the seven-step Inspector General Action Process (IGAP) to resolve Inspector General Action Requests (IGARs), describe the Inspector General concept of confidentiality, and describe the policy guidelines regarding Inspector General Records.
U.S. Army Inspector General School 7

8. Enabling Learning Objectives (ELOs)
Advance Sheets, pages 11-12

9. U.S. Army Inspector General School 9
ELO
ELOs
Identify who may submit an IG complaint.
Describe the purpose and uses of the DA Form 1559 (IGAR).
Describe the seven-step Inspector General Action Process (IGAP) used to receive, process, and resolve Inspector General Action Requests (IGARs).
U.S. Army Inspector General School 9

10. U.S. Army Inspector General School 10
ELOs
Describe the IG concept of confidentiality and what steps an IG should take if the IG must release a complainant’s name during the course of an Inquiry or Investigation.
Identify issues and allegations that are not appropriate for the IG, and describe how the IG must process those IGARs.
Describe the commander’s role in receiving and resolving non-support cases in accordance with AR
U.S. Army Inspector General School 10

11. U.S. Army Inspector General School 11
ELOs
Describe the IG’s role in receiving and resolving non-support cases in accordance with AR 20-1.
Describe the actions an IG should take when a complainant withdraws a complaint.
Describe what constitutes an untimely IGAR and the procedures for processing an untimely IGAR.
U.S. Army Inspector General School 11

12. U.S. Army Inspector General School 12
ELOs
Identify who is authorized to release IG records for official use within Department of the Army channels and what records a local IG may release.
Identify who is authorized to release IG records for adverse action.
Identify who is authorized to release IG records outside of Army channels for non-official use and how to process a Freedom of Information Act (FOIA) request.
U.S. Army Inspector General School 12

13. U.S. Army Inspector General School 13
ELOs
13. Demonstrate the process of receiving an IGAR by conducting an interview, completing a DA Form 1559 (IGAR), asking the fundamental interview questions, advising the complainant of the Privacy Act, and protecting confidentiality.
14. Demonstrate the process of opening and closing an Assistance Case in the IGARS database.
U.S. Army Inspector General School 13

14. Categories of IGs
AR 20-1, para. 2-2

15. Inspectors General Categories and Duties
IG FUNCTIONS
Category of IG
Inspec-tion
Assis-tance
Inv. Inquiry
Investi-gation
Detailed
Lead
Assistant
Assist
Temporary Assistant
Acting No
Admin Office Spt.
No* * *
* Unless approved & graduate of TIGS
AR 20-1, para. 2-2
U.S. Army Inspector General School 15

16. U.S. Army Inspector General School 16
Other IG Categories
Unwilling or Unable
Don’t do their jobs correctly (Slept through IG course)
Take sides during an inquiry
Fail to assist complainants
Do not take care of the commander, the Soldiers, the chain of command, or the Army
Decertified
Pretended to be commanders / 1SGs / CSMs
Released IG records without authority
U.S. Army Inspector General School 16

17. U.S. Army Inspector General School 17
An IG Class then ...
U.S. Army Inspector General School 17

18. U.S. Army Inspector General School 18
... and now
U.S. Army Inspector General School 18

19. AR 20-1, Chapter 6, plus A&I Guide, Part One, Chapters 1 and 2
Assistance
AR 20-1, Chapter 6, plus
A&I Guide, Part One, Chapters 1 and 2

20. U.S. Army Inspector General School 20
Why do Assistance?
Correct injustices (real or perceived)
Provide the Soldier with an alternative to the chain of command when the chain of command is unable to solve the problem
Enhance combat readiness and warfighting capability by maintaining the Soldier’s morale and focus
U.S. Army Inspector General School 20

21. The Assistance Function
Render assistance
Help Commanders correct injustices
Eliminate conditions detrimental to the efficiency or reputation of the Army
Record and analyze data for corrective action
Report on the status of the Army
U.S. Army Inspector General School 21

22. The Assistance Function
Major contributor to the IG workload
Complements Inspections and Investigations
Teaching and training
U.S. Army Inspector General School 22

23. The Assistance Function Across the Army
Assistance and Investigations functions are usually combined (A & I Branch)
(DAIG has an additional Investigations Division for Senior Official Investigations)
Heavy use of “IG Tech Channels”
Conducted on an area basis
AR 20-1, para. 1-6
U.S. Army Inspector General School 23

24. Inspector General Action Request
Assistance is the process of receiving, inquiring into, and responding to an Inspector General Action Request ...
Complaints
Request for information
Request for help
... presented or referred to an IG.
IGAR
A&I Guide, Part One, Sect. 1-1
U.S. Army Inspector General School 24

25. U.S. Army Inspector General School 25
Who can Submit an IGAR?
Soldiers (Active, USAR, & ARNG)
Anonymous
Department of Army Civilians
Family Members
Retirees / Veterans
Commanders
Other Services
Government Agencies
Civilian-Civilians
Media
Contractors
Third Parties
Foreign Nationals
Referrals from:
Other IGs
Congress
White House
U.S. Army Inspector General School 25

26. U.S. Army Inspector General School 26
Who can Submit an IGAR?
ELO 1
Soldiers (Active, USAR, & ARNG)
Anonymous
Department of Army Civilians
Family Members
Retirees / Veterans
Commanders
Other Services
Government Agencies
Civilian-Civilians
Media
Contractors
Third Parties
Foreign Nationals
Referrals from:
Other IGs
Congress
White House
Anyone
No precondition for coming to the IG
AR 20-1, para. 6-1
A&I Guide, Part One, Sect. 1-2
U.S. Army Inspector General School 26

27. U.S. Army Inspector General School 27
DA Form 1559 (IGAR)
ELO 2
Base-control document
Document workload
Identify trends
Identify systemic issues
AR 20-1, para. 6-1
A&I Guide, Part One, Sect. 1-3
U.S. Army Inspector General School 27

28. U.S. Army Inspector General School 28
DA Form 1559
Privacy Act
SSN is not always needed
Good contact information
Inspector General
Action
Request
What do you want the IG to do?
Background information, details
Date and signature
A&I Guide, Part One, Sect
U.S. Army Inspector General School 28

29. form to the complainant U.S. Army Inspector General School 29
Here’s the IGARS Electronic Database 1559 Form
Do not give this
form to the complainant
A&I Guide, Part One, Sect
U.S. Army Inspector General School 29

30. U.S. Army Inspector General School 30
Summary
Define “Detailed IG” and explain what functions a Detailed IG can lead.
Define “Assistant IG” and explain what functions an Assistant IG can lead.
Define “Temporary Assistant IG” and explain the functions of a Temporary Assistant IG.
U.S. Army Inspector General School 30

31. U.S. Army Inspector General School 31
Summary (continued)
Define “Acting IG” and explain the functions of an Acting IG.
Define Assistance.
Who may submit an IG complaint?
What is the purpose and use of DA Form 1559?
U.S. Army Inspector General School 31

32. U.S. Army Inspector General School 32
Assistance
“The day Soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.”
General Colin Powell
U.S. Army Inspector General School 32

33. Inspector General Action Process (IGAP)
ELO 3
A&I Guide, Part One, Chapter 2
AR 20-1, para. 6-1
U.S. Army Inspector General School 33

34. The Seven-Step IGAP Step One
Step 1 Receive the IGAR
AR 20-1, para. 6-1d (1)
A&I Guide, Part One, Sect. 2-2
U.S. Army Inspector General School 34

35. U.S. Army Inspector General School 35
STEP 1: Receive the IGAR
IGARs come from the in crowd:
Walk-in
Call-in
Write-in
-in
In the Gym / PX
A&I Guide, Part One, Sect. 2-2
U.S. Army Inspector General School 35

36. STEP 1: Receive the IGAR Walk-Ins
Private area
Put complainant at ease
Actively listen
Maintain control
Establish rapport but don’t buy in or be an advocate
Remember: Each story has at least sides
three
Complainant
Other person
Truth
A&I Guide, Part One, Sect
U.S. Army Inspector General School 36

37. STEP 1: Receive the IGAR Walk-Ins (continued)
Fundamental interview questions to ask:
1. What do you want the IG to do for you?
2. Do you have any supporting documentation?
3. Have you requested assistance from any other source or agency?
4. Have you given your chain of command an opportunity to address the problem?
5. What is your status?
U.S. Army Inspector General School 37

38. STEP 1: Receive the IGAR Walk-Ins (continued)
Complete the DA Form 1559
Advise of Privacy Act
Disclosure of SSN is voluntary unless needed to resolve issue
IGs can assist in drafting
Read back and clarify to ensure issues are understood
Have complainant sign
Complainant may have a copy of the DA Form 1559
Do I need to complete this form?
U.S. Army Inspector General School 38

39. U.S. Army Inspector General School 39
Poorly Written DA Form 1559
Who is the complainant?
What’s his or her status?
What’s his or her duty phone number?
What does he or she want the IG to do?
U.S. Army Inspector General School 39

40. STEP 1: Receive the IGAR Walk-Ins (continued)
End the interview without commitment except to say that:
We will look into the matter
We will provide a response (if not 3rd party)
Complainant may have a copy of the DA Form 1559
U.S. Army Inspector General School 40

41. STEP 1: Receive the IGAR Confidentiality
ELO 4
Ethically comparable to the doctor-patient relationship
Protects individual privacy and maintains confidence in the IG System
Need not be specifically requested
AR 20-1, para. 1-12
A&I Guide, Part One, Sect e
U.S. Army Inspector General School 41

42. Confidentiality is Not Guaranteed
Nature of the issue
Official use within the Army
By direction of TIG
Legal proceedings (call DAIG Legal)
If disclosure is unavoidable, try to contact complainant before disclosure and attempt to obtain a Privacy Act release statement (example: DA Form 7433)
U.S. Army Inspector General School 42

43. Triangle of Confidentiality
Degree of Protection
Individual Privacy Interest
Inspection Reports
(less) Amount of Information Released by IG (more)
Assistance Inquiry
Investigation /
Investigative Inquiry
Directing Authority
Commanders and Staff necessary to solve problem
Commanders, Staff, and others who are part of the solution
IGs
Complainant
Witness / Complainant
Inspections information sources (Soldiers, commanders, units, etc.)
Teach and Train
**SJA**
Protect privacy
Minimize risk of reprisal
Maintain confidence in the IG system
**SJA vs. JAG
AR 20-1, para. 1-12
U.S. Army Inspector General School 43

44. STEP 1: Receive the IGAR Call-Ins
Ask for written follow-up if necessary
Supporting documents
Read Privacy Act
Read back the DA Form 1559
Write “Telephonic” in signature block of the DA Form 1559
A&I Guide, Part One, Sect
U.S. Army Inspector General School 44

45. STEP 1: Receive the IGAR Write-Ins
No need to transfer information to DA Form 1559
See attached letter
A&I Guide, Part One,
Sect
U.S. Army Inspector General School 45

46. STEP 1: Receive the IGAR E-mail
Treat as a "call-in" complaint
Respond in a new message
Request an address and phone number
Use a generic subject line
“Your ”
NOT “Your IG Complaint”
is not “protected” -- unless IGNET
AR 20-1, para. 6-1 f (4)
A&I Guide, Part One, Sect
U.S. Army Inspector General School 46

47. STEP 1: Receive the IGAR Anonymous
Process like any other IGAR
Don’t try to figure out who it is
If insufficient information, close the case
Substantiation rate for anonymous allegations is generally slightly higher than signed IGARs
AR 20-1, para. 6-2a
A&I Guide, Part One, Sect
U.S. Army Inspector General School 47

48. The Seven-Step IGAP Step One
Step 1 Receive the IGAR
AR 20-1, para. 6-1d (1)
A&I Guide, Part One, Sect. 2-2
U.S. Army Inspector General School 48

49. Practical Exercise - Stough STEP 1: Receive the IGAR
Conduct the interview
Complete DA Form 1559
U.S. Army Inspector General School 49

50. U.S. Army Inspector General School 50
Summary
In what step of the seven-step IGAP process do we receive the IGAR?
When receiving the IGAR, what are the fundamental interview questions we ask the complainant?
How do we refer to confidentiality in the IG system?
Do IGs ever guarantee confidentiality?
U.S. Army Inspector General School 50

51. The Seven-Step IGAP Step Two
Step 2 Preliminary Analysis
Identify Issues / Allegations
Determine IG Appropriateness
Open Case in IGARS
Acknowledge Receipt
Select a Course of Action
(Obtain Authority)
AR 20-1, para. 6-1d (2)
A&I Guide, Part One, Sect. 2-3
U.S. Army Inspector General School 51

52. STEP 2: Conduct IG Preliminary Analysis (IGPA)
A thought process to determine how best to proceed. May take minutes / hours / days
Sub-Steps of Preliminary Analysis
Identify issues / allegations
Determine IG appropriateness
Open the case in IGARS
Acknowledge receipt
Select COA
AR 20-1, para. 6-1d (2)
A&I Guide, Part One, Sect. 2-3
U.S. Army Inspector General School 52

53. STEP 2: Conduct IGPA Identify Issues / Allegations
IGs should always look for:
Larger issues
Implied allegations
Systemic problems
Condoning of wrongdoing
AR 20-1, para. 6-1d (2) (b)
A&I Guide, Part One, Sect
U.S. Army Inspector General School 53

54. STEP 2: Conduct IGPA Identify Issues / Allegations
Definitions:
Issue:
-- Request for information (RFI)
-- Complaint: expression of dissatisfaction or problem requiring assistance to resolve
ASSISTANCE, FOUNDED or UNFOUNDED
Allegation: a complaint that lists “who” improperly did / did not do something in violation of a standard
SUBSTANTIATED or NOT SUBSTANTIATED
I see an issue.
And here is an
allegation!
AR 20-1, para. 7-2b
A&I Guide, Part One, Sect
U.S. Army Inspector General School 54

55. STEP 2: Conduct IGPA Identify Issues / Allegations
REQUEST FOR
INFORMATION
COMPLAINT
Standard IGAR
Information IGAR
Asst Inquiry
Referral / T&T A
F or U A
U.S. Army Inspector General School 55

56. STEP 2: Conduct IGPA Determine IG Appropriateness
If the matter is Army related, you decide:
What is appropriate for the IG to work
Or refer to:
Chain of command
Other agencies
Other IGs
Many matters raised to an IG may not be appropriate for the IG to work
AR 20-1, para. 6-3
A&I Guide, Part One, Sect
U.S. Army Inspector General School 56

57. STEP 2: Conduct IGPA Determine IG Appropriateness
Do not automatically categorize the whole IGAR as not IG appropriate
Example: “Someone broke the window on my car, took my iPhone and I can’t pay for it because I did not yet receive my travel pay from seven months ago.”
Refer broken window to Military Police Investigations (MPI) for action
IG will work the travel-pay issue
Remember to look for systemic issues
U.S. Army Inspector General School 57

58. STEP 2: Conduct IGPA Open the Case in IGARS
Open case in Inspector General Action Request System (IGARS)
Database
Used by IGs world-wide
See A&I Guide for allegations against Senior Officials, USMA Permanent Associate Professors (Section 3-6), and members of Army Special Access Programs or of Sensitive Activities (Section 3-7)
AR 20-1, para. 6-1d (2) (j)
A&I Guide, Part One, Sect
U.S. Army Inspector General School 58

59. STEP 2: Conduct IGPA Acknowledge Receipt
Verbal or written
If issue is IG appropriate:
AND complainant has right to know, inform him or her that you will provide a response
BUT the complainant is not directly affected: Send a third-party response thanking the individual for his or her concern and telling the person that you will look into the matter
AR 20-1, para. 6-1d (2) (a)
A&I Guide, Part One, Sect
U.S. Army Inspector General School 59

60. U.S. Army Inspector General School 60
Third-Party IGARs
Response to third party depends on:
Right to know
Individual concerned consents to release of information
A&I Guide, Part One, Sect
U.S. Army Inspector General School 60

61. STEP 2: Conduct IGPA Acknowledge Receipt
If issue is not IG appropriate:
Inform the complainant why not appropriate
Provide information of appropriate office (contact info, certain formats)
Example: Army Board for Correction of Military Records (ABCMR) requires submissions on DD Form 149, Application for Correction of Military Record
Forward to that agency if possible
U.S. Army Inspector General School 61

62. STEP 2: Conduct IGPA Select a Course of Action
Inspection
Assistance Inquiry
Investigative
Referral to another agency
Inquiry - (CIG) or
Investigation – (DA)
A&I Guide, Part One, Sect
U.S. Army Inspector General School 62

63. STEP 2: Conduct IGPA Selection of Course of Action
IG INSPECTION:
Detailed IG
Assistant IG
Focus on systemic issues
Root Cause
Recommendation for corrections (“stuckee”)
Directing Authority determines scope and content (Directive)
ASSISTANCE INQUIRY:
Detailed, Assistant, Acting IG
Resolve issues, request for assistance, help, information
Not allegations
An informal fact-finding process
U.S. Army Inspector General School 63

64. STEP 2: Conduct IGPA Selection of Course of Action
INVESTIGATIVE INQUIRY
Detailed IG
Resolve Allegations
Informal fact-finding process
INVESTIGATION:
Detailed IG
Resolve Allegations
Formal fact-finding process (Directing Authority’s directive)
Investigations Block
U.S. Army Inspector General School 64

65. STEP 2: Conduct IGPA Selection of Course of Action
REFERRAL to:
Chain of Command (keep case open and monitor)
Different Command (refer in IGARS, close case)
Equal Opportunity, Equal Employment Opportunity
Criminal Investigations Command or Military Police Investigations
Army Board for Correction of Military Records
U.S. Army Inspector General School 65

66. The Seven-Step IGAP Step Two
Step 2 Preliminary Analysis
Identify Issues / Allegations
Determine IG Appropriateness
Open Case in IGARS
Acknowledge Receipt
Select a Course of Action
(Obtain Authority)
AR 20-1, para. 6-1d (2)
A&I Guide, Part One, Sect. 2-3
U.S. Army Inspector General School 66

67. Practical Exercise - Stough STEP 2: Conduct IG PA
Issues:
Allegations:
IG Appropriate:
Open Case in IGARS:
Acknowledge Receipt:
COA:
Household goods delivery
None
Yes
During EPE
See Letter
Assistance Inquiry
U.S. Army Inspector General School 67

68. The Seven-Step IGAP Step Three
Step 3 Initiate Referrals Make Initial Notifications
AR 20-1, para. 6-1d (3)
A&I Guide, Part One, Sect. 2-4
U.S. Army Inspector General School 68

69. STEP 3: Initiate Referrals & Make Initial Notifications
Matters that are not IG appropriate
Refer to the proper agency (Veterans Affairs, Criminal Investigations Division, another IG office, etc.)
Close the case
Exception: Matters referred to the local chain of command
IG will monitor the case to ensure the chain of command takes proper action
Then close the case
A&I Guide, Part One, Sect
U.S. Army Inspector General School 69

70. STEP 3: Initiate Referrals & Make Initial Notifications
If allegations, initial notifications are required for subject / suspect and supervisor / commander.
Wait for the Inquiries and Investigations block of instruction to hear all about it!
AR 20-1, para. 7-1b (3)
A&I Guide, Part One, Sect
U.S. Army Inspector General School 70

71. The Seven-Step IGAP Step Three
Step 3 Initiate Referrals Make Initial Notifications
AR 20-1, para. 6-1d (3)
A&I Guide, Part One, Sect. 2-4
U.S. Army Inspector General School 71

72. Practical Exercise - Stough STEP 3: Initiate Referrals & Make Initial Notifications
For this Assistance Inquiry: None
U.S. Army Inspector General School 72

73. The Seven-Step IGAP Step Four
Investigation /
Investigative Inquiry
-----
Plan
Gather Evidence
Evaluate Evidence
Write Report
Obtain Legal Review
Obtain Approval
Assistance
Inquiry
Gather Information
Evaluate Information
Resolve Issue(s)
Documents
IG Observations
Testimonies
Physical Objects
Telephone Calls
Make Contacts
Coordinate
Report
Inspection
Follow the IG
Inspections Proces s
Step 4 IG Fact Finding
A&I Guide, Part One, Sect. 2-5
U.S. Army Inspector General School 73

74. STEP 4: Conduct IG Fact-Finding
Authority to conduct “Fact-Finding” for:
Inspection (Requires Directive from the Directing Authority)
Assistance Inquiry (No permission needed)
Investigative Inquiry (Directed by the Command IG or State IG)
Investigation (Requires Directive from the Directing Authority)
A&I Guide, Part One, Sect. 2-5
U.S. Army Inspector General School 74

75. STEP 4: Conduct IG Fact-Finding Assistance Inquiry
Plan
Gather information
Documents
Telephone calls
Fax
Etc.
Evaluate information
Resolve issue(s)
U.S. Army Inspector General School 75

76. The Seven-Step IGAP Step Four
Investigation /
Investigative Inquiry
-----
Plan
Gather Evidence
Evaluate Evidence
Write Report
Obtain Legal Review
Obtain Approval
Assistance
Inquiry
Gather Information
Evaluate Information
Resolve Issue(s)
Documents
IG Observations
Testimonies
Physical Objects
Telephone Calls
Make Contacts
Coordinate
Report
Inspection
Follow the IG
Inspections Process
Step 4 IG Fact Finding
A&I Guide, Part One, Sect. 2-5
U.S. Army Inspector General School 76

77. Practical Exercise - Stough STEP 4: Conduct IG Fact-Finding
Call Fort Von Steuben (FVS) Transportation Office:
SPC Stough’s household goods are due to arrive at Fort Von Steuben this week and should be delivered by end of next week.
U.S. Army Inspector General School 77

78. The Seven-Step IGAP Step Five
Step 5 Make Notification of Results
AR 20-1, para. 6-1d (4)
A&I Guide, Part One, Sect. 2-6
U.S. Army Inspector General School 78

79. STEP 5: Make Notification of Results
If IG provided assistance, provide the complainant information pertaining directly to him / her.
Remember third-party and Privacy Act rules!
Notifications need to be annotated in case notes in IGARS database
More during Investigations for subject / suspect and supervisor / commander notifications
AR 20-1, 6-1d (4)
A&I Guide Part One, Sect. 2-6
U.S. Army Inspector General School 79

80. The Seven-Step IGAP Step Five
Step 5 Make Notification of Results
AR 20-1, para. 6-1d (4)
A&I Guide Part One, Sect. 2-6
U.S. Army Inspector General School 80

81. Practical Exercise - Stough STEP 5: Make Notification of Results
Call SPC Stough:
Household goods just arrived and should be delivered by the end of next week.
U.S. Army Inspector General School 81

82. The Seven-Step IGAP Step Six
Step 6 Follow-Up
AR 20-1, para. 6-1d (5)
A&I Guide, Part One, Sect. 2-7
U.S. Army Inspector General School 82

83. STEP 6: Conduct Follow-up
IG can contact complainant, the complainant can contact the IG, or the IG can address in a future inspection
Ensure issues were thoroughly
addressed
Ensure all IG responsibilities are
fulfilled
AR 20-1, para. 6-1d (5)
A&I Guide, Part One, Sect. 2-7
U.S. Army Inspector General School 83

84. The Seven-Step IGAP Step Six
Step 6 Follow-Up
AR 20-1, para. 6-1d (5)
A&I Guide, Part One, Sect. 2-7
U.S. Army Inspector General School 84

85. Practical Exercise - Stough STEP 6: Conduct Follow-up
Call SPC Stough to see if household goods were delivered.
Ensure issues were thoroughly addressed
Ensure all IG responsibilities are fulfilled
U.S. Army Inspector General School 85

86. The Seven-Step IGAP Step Seven
Step 7 Close the IGAR
AR 20-1, para. 6-1d (6)
A&I Guide, Part One, Sect. 2-8
U.S. Army Inspector General School 86

87. U.S. Army Inspector General School 87
STEP 7: Close the IGAR
Provide complainant a final reply
Close the file in IGARS database
Make appropriate reports
Analyze developing trends
AR 20-1, para. 6-1d (6)
A&I Guide, Part One ,Sect. 2-8
U.S. Army Inspector General School 87

88. STEP 7: Close the IGAR Final Reply to Complainant
Prepare a response to the complainant:
Address the complaint
Summarize the facts and conclusions that pertain to the complainant
Maintain confidentiality
Annotate in IGARS case file
Dear COL Saunders,
This responds to
your April 1, 2009,
letter to the IG . . .
A&I Guide, Part One, Sect
U.S. Army Inspector General School 88

89. STEP 7: Close the IGAR Final Reply to Complainant
(continued)
Replies normally will not contain:
Classified information
Information / documents from outside agencies without their permission
Identity of sources or techniques used
All information surfaced
Results of disciplinary action
Information that violates privacy of others
U.S. Army Inspector General School 89

90. STEP 7: Close the IGAR Final Reply to Complainant
(continued)
Third-party complaint
Privacy Act release
No right to know results if the issues do not directly pertain to complainant.
U.S. Army Inspector General School 90

91. STEP 7: Close the IGAR Close the File in IGARS
Function code that best describes each issue or allegation
Be as specific as possible
Accurate entries make the database useful and the information gleaned from it meaningful
Agency / Command Codes
Location of the allegation, issue, or complaint
If your CG can’t fix it, don’t use your command code
AR 20-1, para. 6-1d (6)
A&I Guide, Part One, Sect
U.S. Army Inspector General School 91

92. U.S. Army Inspector General School 92
STEP 7: Close the IGAR Close the File in IGARS
(continued)
Determination Codes: A F U S N
Issues use A - Assistance / F - Founded / U - Unfounded
Providing advice or guidance
IG resolves the request for assistance
Referral to an agency other than the IG to resolve the problem
Example: A criminal complaint referred to Criminal Investigations Division. The IG provided assistance by placing the complaint into the proper channels.
U.S. Army Inspector General School 92

93. STEP 7: Close the IGAR Close the File in IGARS
(continued)
Determination Codes: A F U S N
Allegations:
S - SUBSTANTIATED
Use the conclusion “substantiated” when a preponderance of credible evidence exists to prove the allegation.
N - NOT SUBSTANTIATED
Use the conclusion “not substantiated” when a preponderance of credible evidence does not exist to support the allegation.
U.S. Army Inspector General School 93

94. STEP 7: Close the IGAR Close the File in IGARS
(continued)
Finish Case notes
A chronological listing of a case history used to identify fully the complainant, the allegations, issues, or assistance requested; the subject / suspect of the allegations; the actions taken in resolving the case (POCs, phone numbers, notifications, etc.); and the final outcome.
Start each entry with the date and the action officer’s name, for example:
A&I Guide Part One, Sect
U.S. Army Inspector General School 94

95. U.S. Army Inspector General School 95
Example of Case Notes
04 / 10 / 2010 (Richard Britton) SPC Complaint called requesting assistance in getting proficiency pay initiated.
04 / 12 / 2010 (Bruno Shoulder) Called the installation finance office to inquire into complainant’s request. Mr. Won, (703) , informed me that they were aware of the problem and that the paperwork has been located. Mr. Won felt that the pay issue should be resolved by the end of next week.
U.S. Army Inspector General School 95

96. STEP 7: Close the IGAR Close the File in IGARS
(continued)
Complete synopsis
Stand-alone document
Who, what, when, where, and how
Substantiated / not substantiated; Founded / unfounded
A&I Guide, Part One, Sect
U.S. Army Inspector General School 96

97. STEP 7: Close the IGAR Make Appropriate Reports
These reports are covered in your local Standing Operating Procedures (SOP)
AR 20-1, para. 6-1d (6)
A&I Guide, Part One, Sect
U.S. Army Inspector General School 97

98. STEP 7: Close the IGAR IGAR Analysis
Trends
Look for both positive and negative trends
Ensure all IGs are coding similar cases with same function codes
Look for seasonal trends
Systemic issues
Office workload
Source of IGARs
Most frequent function codes
Most substantiated function codes
A&I Guide, Part One, Sect
U.S. Army Inspector General School 98

99. U.S. Army Inspector General School 99
STEP 7: Close the IGAR
If complainant is not satisfied with response:
Reexamine inquiry and response for completeness at local level
Refer to next higher IG
Don’t take it personally!!
AR 20-1, para. 6-1d (6) (d)
U.S. Army Inspector General School 99

100. The Seven-Step IGAP Step Seven
Step 7 Close the IGAR
AR 20-1, para. 6-1d (6)
A&I Guide, Part One, Sect. 2-8
U.S. Army Inspector General School 100

101. Practical Exercise - Stough STEP 7: Close the IGAR
Send final reply
Close case in IGARS
Make appropriate reports
Analyze for trends / systemic issues
See Letter
Function Code – 34D (Personal Property Movement)
Determination Code -- F (Founded)
IG Command Code -- OTR (Fort Von Steuben)
Case Notes
Synopsis
U.S. Army Inspector General School 101

102. Inspector General Action Process (IGAP)
A&I Guide, Part One,
Chapter 2
U.S. Army Inspector General School 102

103. U.S. Army Inspector General School 103
Questions?
U.S. Army Inspector General School 103

104. U.S. Army Inspector General School 104
Summary
What are the five sub-steps to IGPA?
Are all issues / allegations always explicitly stated by the complainant?
When do you NOT enter a case into the IGARS database?
When referring a case to the local chain of command, do we keep the case open or close the case?
U.S. Army Inspector General School 104

105. U.S. Army Inspector General School 105
Summary
In Step Two, Course of Action selection, what are your options?
IG Fact-Finding consists of what items?
In Step Five, when making notifications, what information do we provide to the complainant?
In Step Six, why do we conduct follow-up?
Step Seven, Close the IGAR, consists of what four items?
U.S. Army Inspector General School 105