1. Annual Conference 2011 Welcome Graham Maxfield General Manager 09:00 – 09:30 Minster 1 Red badges

3. Annual Conference 2011 Members ABP Acco Brands ANZCO Foods Arjo HuntLeigh ATC Lasham BDR Therma Bison International Briggs Equipment Chemring Countermeasures Daniels Group Fletchers Bakeries Fraikin Hallis Hudson Haribo (Dunhill) H L Hutchinson Icore International IKEA J Barbour & Sons Jimmy Choo KWP Interiors PHS Group Pork Farms Pringle of Scotland Raleigh Rexel Reynolds Catering Supplies Scott Bader & Co Sellafield Tata Chemicals VHS Fittings Victaulic Black badges

4. Annual Conference 2011 Sponsors Anthesis BEC (Systems Integration) Data Technology Essist Group Estrix Excelogy IBM ICCG Indigo Software Maxava Merit MRC Life IT Skillset Tribex Utilities 400 Vision Solutions Jacob, Joseph & Associates Lawson Green badges Blue badges

5. Annual Conference 2011  3 full streams – Minster 1, Canterbury 1, Canterbury 2 (Mezzanine level)  Common first session (09:00 – 09:30) LUA Welcome & Update  Coffee breaks(10:30 – 11:00) (14:30 – 15:00)  Buffet Lunch(12:00 – 13:00)  Common final session (15:00 – 16:00) – M3 Update / Roadmap  Prize Draws & Conference Close (16:00) See delegate pack for details on each presentation

6. Mission Statement “The User Association is formed to look after the interest of its members with regard to the benefits provided by their association with Lawson Software and to encourage information exchange between its members”

7. LUA Membership

8. GAM3 update 2011 GAM3 PRIORITIES 2011 Five different subgroups - Support- improving after a poor drop - Professional Services- continued improvement - Communication- new in 2010 - Product Enhancement- 40% success rate - New countries - South Africa & Turkey “Meet” via teleconference / Webex, on each, one per month

9. GAM3 update 2011 LAWSON SUPPORT  Monthly meeting since CUE 07  Strong Executive commitment  Meetings held on 2 nd Monday of each calendar month  Performance “dropped” since introduction of CASE (CASE stronger in disallowing closure without customer approval)  PLM included in M3 statistics  Negative feedback given by GAM3 to Lawson Executive at CUE 11  Performance now back on track

10. GAM3 update 2011 Case Backlog (M3) Number of cases per month Backlog Targets May 30, 2011: 2150 cases Aug 31, 2011: 2000 cases 1,996 => Retain or decrease further in June-August!! Backlog Targets May 30, 2011: 2150 cases Aug 31, 2011: 2000 cases 1,996 => Retain or decrease further in June-August!!

11. GAM3 update 2011 LAWSON SUPPORT – Ways we can help ourselves  Ensure “prompt” closure of cases – where appropriate  Complete your own Environment Profile  Use of the new Knowledge Base (old one soon to be removed)  Regularly attend the Hot Topics

12. GAM3 update 2011 LAWSON PROFESSIONAL SERVICES  Good Executive commitment  4 th Monday of each calendar month  Full Scorecard available Including 1. Consultants trained in Stepwise (%) 2. Project Managers PMP certified (%) 3. Project Managers Preparing for Certification (%) 4. Engagement Quality Reviews Conducted 5. Number of Go-lives 6. Number of Go-lives on time

13. GAM3 update 2011 PRODUCT ENHANCEMENT PROCESS (2010)  453 new enhancement requests  ALL user groups associated with GAM3 provided an input  Excel format  100 points to be allocated per Maintenance paying customer  Voting - 1 Nov – 17 Dec 2010  93 companies voted  Full feedback at CUE 11 – (3 rd April 2011)

14. GAM3 update 2011 PRODUCT ENHANCEMENT PROCESS (2010) Immediate Reaction  Within days of receiving the 2010 Enhancement requests, one of the Lawson development team contacted GAM3 about one of the highest ranking (votes) to request further information.  GAM3 put the developer & requester together to discuss the details  Lawson / GAM3 held a series of WebeX on this associated topics “Mashups & new Information Viewer” on 24 Feb.

15. GAM3 update 2011 PRODUCT ENHANCEMENT PROCESS (2010) 2010 Initial Feedback – 3 rd April 2011 - Planned (Awaiting Resources)21 - Completed (in next major release)16 - Solved (by use of LSO / LES) 1 - Available (released in M3 7.1 & above)20 - Available (released in M3 10.1) 9 - Partially solved (in M3 10.1)23 - Potential (Research Investigation Project) 5 Total95

16. GAM3 update 2011 PRODUCT ENHANCEMENT PROCESS (2010) 2010 Initial Feedback – 3 rd April 2011 - Planned (Awaiting Resources)21 - Completed (in next major release)16 - Solved (by use of LSO / LES) 1 - Available (released in M3 7.1 & above)2069 - Available (released in M3 10.1) 9 - Partially solved (in M3 10.1)23 - Potential (Research Investigation Project) 5 Total95

17. GAM3 update 2011 PRODUCT ENHANCEMENT PROCESS (2011)  Currently OPEN  We’re wanting to gain commitment from Infor  Will close 31 st August or 16 th September 2011  Voting will be 31 st October – 16 th December 2011  Feedback wil be ???????? (CUE 12?)

18. GAM3 update 2011 NEW COUNTRY DEVELOPMENT  South Africa included in M3 10.1  Turkey (Joint Development?)  M3 10.1 satisfies most of Turkish requirements, except language  Draft Contract – checked & amended by Actelion legal team  Turkish government changed rules to comply with EU  Local Turkish partner to undertake language issues  Russia to be next country, followed by Korea?

19. GAM3 update 2011 OTHER ACTIVITIES  Germany, France, & Italy joined in last 12 months  Middle East & Israel trying to form M3 User Groups  Feedback to EU Commission on VAT changes

20. LUA future events  13 Sept, Planning FIG, Radisson, Man Airport  ?? Sept, Social Networking FIG  10 Nov, Benelux Conference, Sofitel Hotel, Eindhoven, NL  Finance FIGs – new topics? - repeat topics?  In person v WebEx

21. Annual Conference 2011 Agenda 09:30 – 10:00 Minster 1Rexel – Case Study (RPG to M3 10.1 Upgrade) Canterbury 1Readsoft (Document automation & finance solutions) Canterbury 2 Indigo Software (Native WMS launched for Movex / M3)

22. Annual Conference 2011 Rexel – Case Study (RPG upgrade to M3 10.1) Paul Parker C.I.O 09:30 – 10:00 Minster 1

23. Annual Conference 2011 Agenda 10:00 – 10:30 Minster 1IKEA – Case Study (Remote Monitoring & Support) Canterbury 1Costing Toolbox in M3 10.1 (What Tribex can do for you) Canterbury 2 Intelligent Business (Developing a Data infrastructure)

24. Annual Conference 2011 IKEA – Case Study (Remote Monitoring & Support) Michal Surek System Owner / Warehouse 10:00 – 10:30 Minster 1

25. Annual Conference 2011 Re-start at 11:00 am Coffee Break

26. Annual Conference 2011 Agenda 11:00 – 11:30 Minster 1Reynolds Catering Services – Case Study (Working seamlessly with & enhancing M3) Canterbury 1Lawson Pure: Stepping Up Packages (Upgrading to M3 10.1 – Ostnor Case Study) Canterbury 2 Spreadsheet Automation Update (New release of Spreadsheet Server)

27. Annual Conference 2011 Reynolds Catering Supplies – Case Study (Working seamlessly with & enhancing M3) Richard Calder & Chris Titchmarsh 11:00 – 11:30 Minster 1

28. Annual Conference 2011 Agenda 11:30 – 12:00 Minster 1Sellafield – Case Study (Qlikview – Business Intelligence) Canterbury 1Lawson Pure: Packages (Solutions developed to improve your user experience) Canterbury 2 Business Integration (How businesses are driving back-office integration)

29. Annual Conference 2011 Case Study – Sellafield (Qlikview) 11:30 – 12:00 Minster 1

30. Annual Conference 2011 Re-start at 13:00 pm Lunch

31. Annual Conference 2011 Agenda 13:00 – 13:30 Minster 1Breaking News from Merit (Recent Developments in Merit Globe) Canterbury 1Lawson Pure: Enterprise Mashups (Personalising & enhancing your M3 solution) Canterbury 2 Database Archiving (Latest on Series i database archiving)

32. Annual Conference 2011 Breaking News from Merit (Recent Developments from Merit Globe) Mike Nutter Neil Nelson 13:00 – 13:30 Minster 1

33. Annual Conference 2011 Agenda 13:30 – 14:00 Minster 1New Development Technology for Mobile Devices (MRC are launching in the UK their new capability) Canterbury 1Lawson Cloud Services (Learn how cloud can lower your cost of ownership) Canterbury 2 Introducing ICCG (ICCG Inc will present their products & services)

34. Annual Conference 2011 New Development Technology for Mobile Devices (MRC are launching their new capability) Andy Vigrass Managing Director 13:30 – 14:00 Minster 1

35. Annual Conference 2011 Agenda 14:00 – 14:30 Minster 1Making the move to IBM Power 7 (exciting new releases from IBM) Canterbury 1Benefits of effective end user training (Training can build a team which is efficient, effective & engaged) Canterbury 2 An Introduction to Maxava HA (High Availability in real time)

36. Annual Conference 2011 Making the move to IBM Power 7 (exciting new releases from IBM) Nigel Adams Product Manager 14:00 – 14:30 Minster 1

37. Annual Conference 2011 Re-start at 15:00 pm Coffee Break

38. Annual Conference 2011 Lawson Product Update (M3 Roadmap, Product Enhancement Process, M3 10.1) Jonathan Dingwall Marketing 15:00 – 16:00 Minster 1

39. Annual Conference 2011 Prize Draws Graham Maxfield General Manager 16:00 – 16:10 Minster 1

40. Annual Conference 2011 Close Safe journey home (Don’t forget to hand in your feedback forms)