1. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 1 WHO-HPH Task Force on MFH Developing migrant-friendly and culturally competent health care organisations Antonio Chiarenza Task Force coordinator Health Promoting Hospitals Network of Emilia-Romagna, Italy 13 th International HPH conference Empowering for health: practicing the principles 18-20 May 2005, Dublin, Ireland

2. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 2 Aims  To identify, develop and evaluate models of good practice promoting the health and health-related knowledge and competence of migrants and ethnic minorities improving hospital services for these patient groups Strategies  Establish a network of European pilot hospitals  Overall organisational development process  Implement and evaluate effective models addressing specific aspects of migrant’ health care needs Results  Final conference, Amsterdam 9-11 December 2004  European recommendations (Amsterdam Declaration)  WHO-HPH Task Force on MFH The EU project: Migrant-Friendly Hospitals

3. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 3 Aims of the Task Force on MFH 1.To create a framework for continuity after the conclusion of the current MFH project (03/2005); 2.To support participant organisations in becoming migrant-friendly and culturally competent health care organisations (implementation of Amsterdam Declaration); 3.To share and disseminate best policies and practice: e.g. MFH models and experiences, national/regional policies, effective interventions; 4.To foster cooperation and alliances between internal and external networks; 5.To promote continued visibility for the concerns of ethno-cultural diversity in workshops, conferences…

4. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 4 What has been done 1.Launched the TF at HPH conference in Moscow (May 2004) 2.Shared background document 3.Presented the TF at the MFH final conference 4.Established international network 5.Defined a constitution for the TF 6.Developed a strategic plan

5. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 5 Strategic plan of the Task Force on MFH 1.Dissemination and development of the MFH project 2.Information and communication 3.Partnerships and international contacts 4.Working groups and their activities 5.Organisation and infrastructures

6. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 6 Strategic objective 1: development and dissemination Collect/develop resources/materials to support MF models for health care Support organisations to become MF and CC health care providers Collect/share best policies and practices Support national/regional HPH networks to set up a local benchmarking project Support organisations in undertaking assessment activities

7. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 7 Strategic objective 2: information and communication Set up and maintain a web site for TF Give visibility to the work of the TF Raise public profile of the work of the TF group Organise three TF meetings each year Organise training and benchmarking workshops to support local projects Organise a biennial international conference on MFH

8. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 8 Strategic objective 3: partnerships and international contacts IUHPE/ (IHDRC) International Health Development Research Centre, University of Brighton, UK LBI, University of Vienna, AT Health sector group of EFQM NeLeH: (the NHS Specialist Library) National Electronic Library for Ethnicity and Health, UK Migrant Rights International, Geneva, Switzerland CCHC, Resources for Cross Cultural Health Care (CLAS), Geneva, Switzerland Refugee health research centre, La Trobe University, Victoria, Australia Canadian Health care interpretation network, Trillium Health Centre, Mississagua, Canada Center for Healthy Families and Cultural Diversity, University of Medicine of New Jersey, USA European Office for Investment for Health and Development, WHO office in Venice, IT

9. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 9 Strategic objective 4: working groups 1.Service policy and quality development Frame MF issues in quality care, overall policies and procedures… 2.Professional training and development Cultural competence, clinical practice, compliance … 3.Patient and community empowerment Patient organisations, advocacy role, health literacy 4.Intercultural communication Translations, interpreting, cultural mediation… 5.Health science and project planning Indicators development, evaluation, epidemiological, service research… 6.Trans-cultural psychiatry Traumatic migration experiences, refugees,…

10. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 10 Strategic objective 5: organisation and infrastructures Coordinator Secretary Advisory board Working groups Communication network Web site Annual report Funding

11. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 11 Main actions of the Task Force on MFH Make available MFH concepts, projects, tools (package) Identify and make available regional/national policies and practices Use the web site for internal/external communication Use HPH newsletter to inform about TF activities Develop sustainable projects/research Organise TF meetings Use MFQQ as a base for benchmarking Organise training, thematic and benchmarking workshops Participate in national/international conferences Organise sessions at HPH conferences Organise a biennial international conference

12. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 12 ORGANISATION OF THE TASK FORCE INTERNATIONAL ADVISORY BOARD: Antonio Chiarenza, IT (coordinator) Dilshad Khan, UK Karl Kraijc, AT Werner Shmidt, DE Elimar Brandt, DE Angela Hughes, IE Gurwinder Gill, Canada Olivier Bouchaud, F Sara Miangu, F Zora Bruchaova, SK Manuel Fernandez, SV James Robinson, UK Evelien van Asperen, NL John Sorensen, DK Simone Tasso, IT Julia Puebla Fortier, USA

13. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 13 ORGANISATION OF THE TASK FORCE INTERNATIONAL NETWORK OF COMMUNICATION HPH Networks (Italy, Germany, Ireland, Denmark, Slovakia, UK) MFH partners (UK, SP, A, S, F, NL, GR, IRL, D, DK, FI) Other networks : IUHPE, IOM, IMR, WHO-Europe Other health care organisations (Canada, SP, IT, CH) Research institutions (CH, UK, IT, Australia, USA, TR) NGOs (CH, NL) Experts (USA, CH, UK, Australia)

14. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 14 ACTION PLAN 2005-2006 TF advisory board meetings (3 per year): May 19th 2005. (International HPH conference, Dublin) to present and discuss the draft constitution and action plan September 2005. (Italian national HPH conference, Courmayeur) January 2006. Vienna, Bradford, Paris (to be confirmed) May 2006. International HPH conference, Lithuania. Thematic workshops: Intercultural communication (Courmayeur, Italy - Sept. 2005) Intercultural competence (Bologna, Italy - January 2006) Patient Health literacy (Lithuania - May, 2006) Trans-cultural psychiatry (Stockholm, Sweden – September 2006) International Conference on MFH To account for the work carried out and stimulate a debate on main issues. Proposal: 18 December 2006 “International Migrants Day”

15. mfh WHO Regional Office for Europe COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA 15 TF on MFH – Information E-mail: Antonio.chiarenza@ausl.re.it Dr Antonio Chiarenza, Coordinator of the Task Force Coordinating Centre of HPH Regional Network of Emilia-Romagna, AUSL of Reggio Emilia – Direzione Generale – Via Amendola, 2 – 42100 Reggio Emilia, Italy.