1. ©2007 Vertical Communications, Inc. Wave IP 2500 Demonstration Global Administrator

2. ©2007 Vertical Communications, Inc. Global Administrator Wave Global Administrator is the mechanism by which the Wave IP 2500 is administered and managed. Trunks, users, voicemail, diagnostics and other functions are maintained with this mechanism. << Prev << Prev Next >> Next >> Click to Demo

3. ©2007 Vertical Communications, Inc. Global Administrator Web Browser & Javascript Global Administrator (GA) is accessed from any computer on the network that can communicate to the Wave IP 2500 system. GA is web-based, developed with Javascript. Logins can be controlled through the local GA database or via existing domain controller credentials. Login credentials also determine which programming applets are visible to each administrative user. << Prev << Prev Next >> Next >> Click to Demo

4. ©2007 Vertical Communications, Inc. Global Administrator Tabs and Applets Administration features are grouped by function in tabs: Within each tab group, control applets provide access to its respective subset of settings. Click for Demo << Prev << Prev Next >> Next >>

5. ©2007 Vertical Communications, Inc. Global Administrator Client Caching Loads static functions such as graphics, etc. to the client system to speed up slow connection interaction. << Prev << Prev Next >> Next >> Click to Demo

6. ©2007 Vertical Communications, Inc. Global Administrator Applets – Administration Tab Contains general administrative tasks. Changes to settings are updated in REAL time. If two or more administrators are making changes at the same time, the changes applied by the last person will remain in effect. << Prev << Prev Next >> Next >> Click to Demo

7. ©2007 Vertical Communications, Inc. Global Administrator Applets – Chassis View Can view all cards in the system in real time. Determine Up/Down status of any card. Can get firmware levels. This is incredibly powerful for remote visibility AND for being able to make revision determinations without opening the system. << Prev << Prev Next >> Next >> Click to Demo Placeholder Only

8. ©2007 Vertical Communications, Inc. Global Administrator Applets – General Settings Can change system mode. Company Information is placed here including Serial Number of the Wave IP 2500. PBX (Advanced) tab contains settings for Trunk-to-Trunk transfer. Fault Monitor tab contains all settings for dial-in access to Fault Monitor and System Failure notification. << Prev << Prev Next >> Next >> Click to Demo

9. ©2007 Vertical Communications, Inc. Global Administrator Applets – Restart System Allows remote restart of the Wave IP 2500 system. Very useful for after hours restart needs during remote troubleshooting. << Prev << Prev Next >> Next >> Click to Demo

10. ©2007 Vertical Communications, Inc. Global Administrator Applets – Password Administration Change default passwords and assign user rights. Set user level access. Authentication can be driven via Windows Domain Controller Active Directory. << Prev << Prev Next >> Next >> Click to Demo

11. ©2007 Vertical Communications, Inc. Global Administrator Applets – System Backup/Restore Choose to backup Voicemail and MOH files as desired. View complete log history of backup and restore procedures performed. Backup to any FTP location, including an off-site server. << Prev << Prev Next >> Next >> Click to Demo

12. ©2007 Vertical Communications, Inc. Global Administrator Applets – RAID1 Configuration Implement Hard Drive mirroring. Check status of the mirror. On primary drive failure, mirrored drive takes over. Hard drives are field replaceable. << Prev << Prev Next >> Next >> Click to Demo

13. ©2007 Vertical Communications, Inc. Global Administrator Applets – SNMP Alarms SNMP Alarms notify administrators of various system problems. Can integrate to any 3 rd Party SNMP applications. << Prev << Prev Next >> Next >> Click to Demo

14. ©2007 Vertical Communications, Inc. Global Administrator Applets – Software Upgrades When software upgrades or Hotfixes are issued from Vertical, this is where they are loaded. Software upgrades can be loaded remotely through this applet. With Global Manager, these upgrades can be “pushed” to any Wave system on a scheduled basis, by location, etc. << Prev << Prev Next >> Next >> Click to Demo

15. ©2007 Vertical Communications, Inc. Global Administrator Applets – Software Licenses Activating any of the Applications-Inside™ applications is as easy as entering a license key into this applet. Tracking active software licenses and adding capacity are all performed here. All Applications come with a FREE 30-day trial! << Prev << Prev Next >> Next >> Click to Demo

16. ©2007 Vertical Communications, Inc. Global Administrator Applets – User/Workgroup Management Access is via Remote Desktop session that requires adding the Wave IP 2500 IP address to Trusted Sites. If the Remote Session doesn’t fully launch this will be an indication that the IP address is not included as a Trusted Site. Click for Demo << Prev << Prev Next >> Next >>

17. ©2007 Vertical Communications, Inc. Global Administrator Applets – User/Workgroup Management A successful Remote Desktop connection will present the User/Workgroup Management login dialog with credentials already populated. << Prev << Prev Next >> Next >> Click to Demo

18. ©2007 Vertical Communications, Inc. Global Administrator Applets – User/Workgroup Management This Management module serves the following primary sections: Users Workgroups Dialing Services Auto Attendants Queues Maintenance Log Dial Plan System Prompts Call Log Trunk Log IVR Plug-Ins Click for Demo << Prev << Prev Next >> Next >>

19. ©2007 Vertical Communications, Inc. Global Administrator Applets – User/Workgroup Management As with most options items can be added & modified using the Menu Bar or using the right mouse button. Adding a New User is as simple as right-clicking and completing a few data fields. Click for Demo << Prev << Prev Next >> Next >>

20. ©2007 Vertical Communications, Inc. Applets – User/Workgroup Management This applet offers a flexible and dynamic mechanism for administering the entire user profile and experience. It covers everything from dialing restrictions to phone button mapping to personal routing lists. Global Administrator Click for Demo << Prev << Prev Next >> Next >> Each user’s profile can be modified and controlled to detail levels. The user’s physical phone port can be set, even changed on the fly for quicker moves, adds and changes. This is also where call restrictions are applied.

21. ©2007 Vertical Communications, Inc. Global Administrator << Prev << Prev Next >> Next >> Typical Voicemail parameters are set within this tool. Wave will even tell you how much storage space has been assigned to each user. Click to Demo

22. ©2007 Vertical Communications, Inc. Global Administrator << Prev << Prev Next >> Next >> Phone templates can be assigned or changed at will. As can button mapping. Click to Demo

23. ©2007 Vertical Communications, Inc. Global Administrator << Prev << Prev Next >> Next >> User Permissions are applied in the form of roles. Roles, in and of themselves, can be modified to whatever extent needed and include or exclude any number of various components. Click for Demo After applying a specific role to a User Profile. That role can then be further modified based on what the User is and is not allowed to do. Operations such as backing up the User database........ to accessing call logs are all administerable features.

24. ©2007 Vertical Communications, Inc. Global Administrator Applets – Resource Management Wave IP 2500 offers a very unique and flexible utility for managing the allocation of all DSP/IP Resources. Resource Management affords the ability to individually add or remove resources from one system function to another as needed. There is a DSP Configuration Tool to offer standard configuration recommendations. << Prev << Prev Next >> Next >> Click to Demo

25. ©2007 Vertical Communications, Inc. Global Administrator Applets – Trunk Configuration Completely manage all trunks – Analog, Digital, T1/PRI. No more need for a CSU/DSU or TSU when using the T1 DNI card. Maintain complete control over every channel in your T1/PRI by assigning it to Voice or Data, and even routing Data through the built in V.35 port to an external router. << Prev << Prev Next >> Next >> Click to Demo

26. ©2007 Vertical Communications, Inc. Global Administrator Applets – Outbound Routing Through a series of Access Profiles, all Outbound dialing privileges can be established. Access Profiles are assigned on a per user basis, thereby allowing or restricting dialing plans as desired. Wave IP 2500 comes with preconfigured profiles and new profiles can be created based on needs. << Prev << Prev Next >> Next >> Click to Demo

27. ©2007 Vertical Communications, Inc. Global Administrator Applets – Diagnostics Tab Contains all of the diagnostic tools needed to evaluate problems from the simple to the extremely complex. << Prev << Prev Next >> Next >> Click to Demo

28. ©2007 Vertical Communications, Inc. Global Administrator Applets – Trunk Monitor Periodic polling can be set to determine when trunks come back into service or with slips are occuring. Trunk Status can be determined immediately – Idle, Offline, etc. Complete capability to “verify” trunk parameters with built-in “mini” T-bird function. Determine if what is being delivered is what has been provisioned! Click for Demo << Prev << Prev Next >> Next >>

29. ©2007 Vertical Communications, Inc. Global Administrator Applets – Station Monitor Actively view status of every station. Reset any station. View call details of any call. Click for Demo << Prev << Prev Next >> Next >>

30. ©2007 Vertical Communications, Inc. Global Administrator Applets – Trace Manager Sophisticated tracing mechanism that can indicate every system message real-time. Can drill down to every call management spec used in the system. Click for Demo << Prev << Prev