1. The Keys to CalFresh Outreach Date Presenter Name Presenter Organization

2. California’s CalFresh Outreach Program History of CalFresh Outreach Need Participation Rate Funding Process and Mechanism Roles and Responsibilities Accomplishments

3. Outreach Worker Preparation Build Client Confidence Make a Good First Impression Demonstrate Self-Confidence Gather Information Use Effective Communication Skills Maintain Confidentiality Get a Release of Information

4. Outreach Worker Preparation Find an Outreach Mentor Be Culturally Competent Refer to Frequently Asked Questions Use Media Talking Points Help to Overcome Myths Be Prepared and Be Successful

5. Outreach Activities CalFresh Information Line Events –health fairs, schools, retailers Locations –community clinics, faith-based agencies, farmer’s markets, family resource centers, food distribution sites, grocery stores, schools, senior centers, shelters, WIC offices

6. Outreach Activities How to Partner Partnership Agreements Household Outreach Building and Sustaining a Relationship with Your CalFresh Office Media Materials Evaluation

7. Eligibility Basics Who Is Eligible for CalFresh? Definition of a Household Categorical Eligibility Resource Limits

8. Allowable Deductions Earned Income Deduction Standard Deduction Dependent Care Deduction Homeless Shelter Deduction Excess Shelter Deduction Utility Deduction (SUA, LIHEAP, LUA, TUA) Medical Deduction

9. Prescreening Core Concepts Disabled Definition Gross Monthly Income Household Size Households with Members 60+ or Disability Income, Deduction and Proration Mixed Citizenship Status Household Net Monthly Income Senior, SSI/SSP

10. Application Process Overview Client Confidentiality Basic Prescreening Flowchart Expedited Service Calculating Income, Deductions and Prorating Electronic Prescreening Tools for Outreach Workers Applicant Rights and Responsibilities

11. Application Process Steps Steps in the Application Process Step 1: Application Step 2: Eligibility Determination Step 3: Maintenance

12. Application Process: Step 1 Clients Submits and Application County Registers Application County Assigns Application Eligibility Worker Conducts Interview Application is Verified Eligibility Determination

13. Application Process: Step 2 Eligibility Determination Appeals Process

14. Application Process: Step 3 Maintenance Recertification Resources

15. Maintaining Benefits Change Reporting Households Quarterly to Semi-Annual Reporting Grace Period Recertification Process Recertification Interviews Benefit Expiration Retention Issues Inter-County Transfers and ICT Process

16. Outreach Resources CalFresh Outreach Toolkit CalFresh Outreach Basics Video

17. Contact Information Presenter Name, Title Organization Name Phone Email address