1. Jobcentre Plus Jobcentre Plus Support Department for Work and Pensions

2. Jobcentre Plus 2 Government Reforms Change to the way Jobcentre Plus delivers it’s services Greater flexibility Support tailored to individual needs

3. Jobcentre Plus 3 The Government wants to get Britain working and has therefore introduced Get Britain Working measures. This requires the support of all our partners who have the expertise and local knowledge to give individuals the tailored support they need to find work. Background

4. Jobcentre Plus 4 Work Clubs - encouraging people who are out of work to exchange skills and share experiences, so that they can find employment; Work Together - developing work skills through volunteering ; Work Experience - helping people gain insight into the world of work New Enterprise Allowance - supporting unemployed people who wish to move off benefits into self-employment; E nterprise Clubs - a way of encouraging people who are out of work to exchange skills, share experience, and work through their business ideas; and Sector-based work academies – comprising of pre-employment training, work experience placements and guaranteed job interviews Overview of the Get Britain Working Measures

5. Jobcentre Plus 5 Work Clubs provide people with a place to meet to share experiences, find opportunities, make contacts and get support to help them in their return to work We will provide practical advice on establishing or supporting a Work Club, and with your help, encourage innovation and partnership working to make the most of local resources and expertise The content of each Work Club will vary according to local needs, but could include: providing people with an insight into a particular industry/sector; visits to workplaces; and/or employment focused sessions on recruitment methods and interview techniques Our advisers will signpost customers to local Work Clubs where they are available Work Clubs - encouraging people who are out of work to share skills and experience

6. Jobcentre Plus 6 Volunteering is a way of improving people’s employment prospects whilst they are looking for work We will give people more information about volunteering if they are interested and signpost them to: local organisations that have agreed to support unemployed people; on-line support; and specific opportunities in their communities Jobcentre Plus is working with employers and partners in the voluntary and community sector locally to ensure more opportunities are available to the unemployed particularly opportunities which will help people develop new skills Work Together - developing skills through volunteering

7. Jobcentre Plus 7 A lack of understanding of the working world may be a significant barrier to finding and sustaining employment We want to work with employers to offer unemployed people the opportunity to overcome this barrier through 2 – 8 weeks work experience For those who lack work experience, the chance to undertake real work and adjust to the routines and habits of working life can significantly improve their employment prospects We’ll match eligible claimants to work placements and complete a light touch selection process If the employer offers an Apprenticeship to the participant, the placement can be extended up to a further 4 weeks while the arrangements are being made Work Experience – offering greater insight into the world of work

8. Jobcentre Plus 8 New Enterprise Allowance – support for customers to start their own business The New Enterprise Allowance provides help for unemployed people who want to start their own business Business mentors from the local community will provide guidance and support as customers develop their business idea and through the early stages of trading Once a customer has demonstrated a viable business idea and is ready to register as self-employed they can: get a weekly allowance at the same level as their JSA payments for 3 months, and then at half that rate for a further 3 months also apply for loan up to £1,000 to help with start-up costs

9. Jobcentre Plus 9 Enterprise Clubs – encouraging people who are interested in self employment to share skills and experience Places where unemployed people interested in self-employment can meet to exchange skills, make contacts with like-minded individuals, share experiences, receive support and encourage each other to work through their business ideas. We are keen to encourage local businesses and partnerships to get involved in the development and operation of Enterprise Clubs so that unemployed people interested in self-employment can learn from their knowledge and experience We will provide practical advice to those wanting to establish or support Enterprise Clubs and our advisers will signpost customers to local Enterprise Clubs where available The content of each Enterprise Club will vary, but could include: the opportunity to network with other entrepreneurs and self-employed people financial, legal, market and business advice; and/or office services (including internet access) advice on benefits of self-employment and in-work support

10. Jobcentre Plus 10 Sector-based work academies Combining sector-specific training with a work experience placement and a guaranteed job interview with an employer in that sector Targeted at customers close to the labour market to help them find work Established in sectors with high volumes of entry-level jobs and current vacancies Lasting for a maximum of six weeks, with the individual remaining on benefit and receiving additional support with travel and childcare costs if required Be accredited – leading to units on the Qualifications and Credit Framework as appropriate to the entry requirements for intended jobs in those sectors

11. Jobcentre Plus 11 Sources of further information for employers and other partners The DWP Get Britain Working website includes information on :DWP Get Britain Working  Work Clubs; Work Clubs  Work Together; Work Together  work experience – and links to further information on the Business Link website; work experience Business Link  New Enterprise Allowance; New Enterprise Allowance  Enterprise Clubs; and Enterprise Clubs  Sector-based work academies Sector-based work academies

12. Jobcentre Plus 12 OFFICE20122013 »Borehamwood 954 930 »Hatfield21371927 »Hemel Hempstead23542047 »Hertford17321587 »Letchworth19181929 »St Albans16961553 »Stevenage25902469 »Waltham X23152080 »Watford35463319 Unemployment in Hertfordshire – January 2012 - 2013

13. Jobcentre Plus 13 The Work Programme The biggest single employment support programme the UK has ever seen. Introduced in June 2011 Based on need of individuals and not on the benefit they claim.

14. Jobcentre Plus 14 Supporting those at risk of long term unemployment. Delivered by private and third sector providers. All referrals to the Work Programme made by Jobcentre Plus Advisers.

15. Jobcentre Plus 15 A universal programme Customer GroupsTime for referralReferral Type JSA customers aged 25+ JSA customers aged 18-24 JSA customers who have recently moved from Incapacity Benefit JSA customers who are seriously disadvantaged in the labour market All Employment Support Allowance customers Employment Support Allowance (income related) customers who are placed in the Work Related Activity Group All Income Support and Incapacity Benefit customers (England only) From 12 months From 9 months From 3 months At any time When customers are expected to be fit for work within 3 months At any time Mandatory Mandatory or Voluntary depending on circumstance Voluntary Mandatory Voluntary

16. Jobcentre Plus 16 No service fee Small ‘attachment fee’ per customer, during first three years of contract Incentives to help all customers groups using differential pricing Payment for jobs will be based on sustained employment Payment by results

17. Jobcentre Plus 17 Freedom for providers to design programme No specification Providers free to innovate ‘Black box’ approach Providers encouraged to involve other sectors in their partnership network

18. Jobcentre Plus 18 A long term programme Programme lasts up to two years Contracts due to last 5 years Payments for sustained jobs continue for up to 2 years

19. Jobcentre Plus 19 Incentives for performance At least two competing providers in every area We will shift market share from worse to better performers …and pay bonuses for best performers

20. Jobcentre Plus 20 Making sure providers help all customers Providers have to set out minimum service standard for all customers Details will be given to all customers on referral

21. Jobcentre Plus 21 Sue Coster Partnership Manager, Department for Work and Pensions Watford Jobcentre Plus; 07826 893562 SUE.COSTER@DWP.GSI.GOV.UK SUE.COSTER@DWP.GSI.GOV.UK Marie Green Partnership Manager, Department for Work and Pensions Jobcentre Directorate; 07920 596448 MARIE.GREEN@DWP.GSI.GOV.UK