1. The Consumer
The Informed Consumer

2. Chapter 8: Consumer What is a consumer?
A person, organisation or business that buys goods and services.
What is a good consumer?
An informed consumer
Aware of laws and organisations
Able to make a complaint

3. The Informed Consumer What is an informed consumer?
Know what they want
Choose wisely
Do not buy impulsively
Compare prices, sellers and quality

4. Ordering Goods and Services
Calling Personally
Telephone
Text
Fax
Letter-order form

5. Important to state
The description of good as per catalogue/advertisement
Special terms offered
Price
Quantity
How goods will be delivered
Always keep a copy of important letters

6. Sample Order letter – 9 point plan
Address and phone number
Date
Name and address of recipient
Greeting
Introduction paragraph
Main Body
Follow up
Closing
Signature

7. What is a Receipt?
It is written proof of payment for goods and services.
Very important when paying by cash

8. What does a receipt show?
The amount paid
Who made the payment
The date the receipt was issued
A number for reference
Signature of person receiving the money