1. Innovation & Next Practice Division Design Teams Professional Development Workshop February 2008 Diane Joseph

2. Innovation and Next Practice 21 st Century- rapid change – diversity Education adaptive and responsive Incremental improvement insufficient Innovation and Next Practice system – Practitioner led

3. 3 Questions confronting contemporary public services Innovation is a priority, so what are its sources to be? How are the insights and imagination of practitioners and users to be employed in a powerful, disciplined way to generate innovation? How blend a relentless drive to spread good practice across systems, whilst enabling the design of the new?

4. Innovation and Next Practice Service / Product 1 (e.g. horses) Service / Product 2 Service / Product 3 (e.g. cars)

5. The innovation & improvement paradigms Next practice Future focus Practitioner/user generated Adaptive Context sensitive D&R trials Best practice Current focus academic/policy generated Adoptive Fidelity emphasised R&D pilots

6. 4 HORIZONS OF INNOVATION LEADERSHIP LEGACY (generational) Profound and essential (CO2, pensions) LONG (3-10 years) necessary and radical MEDIUM (1-3 years) efficiency, effectiveness, incremental SHORT (weeks/months) firefighting

7. “The most important characteristic of an innovative firm is that it has an explicit system of innovation which pervades the whole organisation, which is visible, known about, generates a stream of new ideas, and is seen as vital to creating new value” John Kao Jamming: The Art and Discipline of Corporate Creativity

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9. Role of Innovation and Next Practice Division… Capturing stories Working with the innovators Showcasing the best of the best Encouraging risk-taking Leading ideas and new thinking

10. Range of projects include… Innovation & Next Practice Division KnowledgeBank: Next Generation 24/7 KnowledgeBank: Review and Relaunch Next Practice: Design Teams Emerging Technologies Leading Schools Next Practice: Horizon Scan and Knowledge Transfer

11. Some pertinent points on managing knowledge “People always know more than they can tell and can tell more than they can write” Dave Snowden “Connection, not collection – that is the essence of knowledge management” Tom Stewart “When learning takes place somewhere which doesn’t move elsewhere, that’s not a learning organisation, that’s just a bunch of projects” Saratoga Institute “A single conversation across a table with a wise man is worth a month’s study of books” Confucius “We use people to find content, we use content to find people” ConnectedLand “People only know what they (don’t) know when they need to know it” Dave Snowden

12. First generationSecond generation Third generation Where knowledge ‘Lives’ ArtefactsIndividualsNetworks Type of knowledge ExplicitTacitEmergent ImplicationsFocus on infrastructure for capture, collection and re-use of artefacts (including data collection of research findings) Focus on supporting collaborative behaviours, learning and knowledge transfer and exchange Provide the enabling conditions for healthy networks to support ongoing development of knowledge Generations of Knowledge Management

13. Good KM&L approaches make use of full media richness, both synchronous and asynchronous Text- based Voice-basedVideo Face – to Face Low High BroadcastSearchVirtual collaborationF2F Learning & sharing Newsletter E-mail Intranet Phone call Audio conference Videoconference Webconference Update newsletter E-mail Website Google Good practice library Content Management Discussion forum Wiki Telephone Virtual ‘team room’ Expertise locator / ‘Yellow Pages’ Conference calls Project ‘retrospect’ NetMeeting Webex After-Action Review Peer-assist ‘Show and Tell’ event Notice board MSN RSS Newsfeed Communities of Practice Coaching & Mentoring Buddying ‘Richness of Media’

14. Innovation and Next Practice Model for Victoria Legitimacy and Authority Professional Learning System Relationships Access to Experts Capabilities of Lead Practitioners

15. Innovation and Next Practice Capabilities Planning and purpose Alignment Engagement Analysis Momentum Connections Sharing and showcasing Evidence Celebration